One of the major issues which owners of HP printers face is the Device Setup Failed message popping up when they installing the printer. In such a case, the following things happen after they connect the printer to the PC via USB.
Troubleshooting printer issues like these involves the use of multi-stepped methods. These may be too complex for the average user to carry out, which is why calling a printer support technician is a good idea. The following steps need to be taken to fix the above error.
If performing the above steps did not resolve the issue, then call our printer support crew to service your printer. It is much simpler to sit back while they do what it takes to get it back in good working order.
Few things can prove as frustrating as encountering errors when you try printing a document at home or the office. The main reason is that most people these days only ever print something they really need, and when they do get around to it, they invariably expect things to go smoothly, which is not always the case. A printer offline error is not the only thing that can mess with you in this way; there is an even more annoying problem which lots of printer users have been seeing lately. This is an error message that read “Printer Needs User Intervention”.
This message can show up either in the top panel display of the printer, or a dialog box in your PC. Most brands have this, with laser printers exhibiting it more commonly than inkjets. You could take it to mean a print job has been corrupted, that the spooler is inactive, or that maybe a vital driver is missing. Following are a few good fixes you can try if you ever come across this error.
This is often seen to be very effective as a fix for the user intervention error. What you need to do is open up the Services window using the services.msc command in the Run dialog, right click on Print Spooler to bring up its context menu, and then hit the Restart option shown in the context menu.
Windows 10 comes with a slew of tools, which can assist with repairing software and hardware problems, and more to the point, troubleshooting printer issues. One of them, the Printer Troubleshooter, is invaluable on many levels, and extremely handy in untangling printer functionality problems. Following are the steps to run Printer Troubleshooter in Windows 10.
Drivers can serve up hassles when they are incompatible, or even outdated, making efficient hardware use a much harder thing to ensure. If you reinstall your printer’s driver, it should feasibly solve most errors, including the printer offline error and the “Printer Needs User Intervention” error. The main thing this does is make sure the printer all the latest manufacturer drivers installed.
The next time you log in, Windows would automatically install the newest printer driver. However, if that does not happen, you need to manually locate and download the latest version of the printer model’s driver, and install it in your PC.
Make sure to go with only the correct driver, and then follow the instructions shown on the installation wizard screen. Get in touch with our tech support experts for any further help with the “Printer Needs User Intervention” error.
When you use expensive printer ink cartridges, you will want it to work hassle-free to meet expected print quality or print volume. Often, ink cartridge issues can be solved or even avoided by taking precautions regarding how to use it. This is one of the common issues, which printer users often come across. Sometimes, this can be as infuriating as a printer offline status and having to troubleshoot it with “how to turn printer online” guides.
How can one use a printer without a working cartridge or any other component not working due to its problem? These tips and tricks will help with troubleshooting printer issues, which are cartridge related.
If the new cartridge that you installed into your printer is not compatible with the device, you will likely get an error on your computer screen that suggests your cartridge is not working. Depending on your printer model, you should be seeing an error that suggests its cartridge is not recognized or that it is empty and therefore will not print.
If you come across such kind of an error on your PC, try taking out the cartridge and placing it back into your printer to see if that resolves the issue. If not, there could be a problem with the chip of your new cartridge. If that is the case, and everything else fails to resolve cartridge related errors, approach the retailer who sold you the third-party cartridge for a refund or replacement. The top branded printers or printer manufacturers advise users to rely on company authentic cartridges to avoid potential issues with print quality or anything else in that respect.
Initiating a cleaning cycle on your printer is the ideal method to clear print heads’ blockage. More often than not, this setting can be found in the menu of your printer. However, it is best to refer to its user manual for specific steps related to your printer model. Not all printers have the exact mechanism.
It is worth noting, in case you are using third-party ink, it will not have the exact formulation as your printer manufacturer’s authentic ink. In case it is a distinct consistency, it might lead to print head clogs. Consequentially, you will get printouts with missing colors or dots in them.
In case your printer makes use of a cartridge with three colors, the print head is likely to be integrated with the said type of combined color cartridge. In which case, you should replace the clogged one in place of a new cartridge with a print head. However, in case the print head is part of your printer and you cannot clear the issue, you might need a print head replacement. This means that it may be more affordable to purchase a fresh printer than do the cartridge repair with the assistance of a technician.
In case your printer’s ink cartridge does not form a fine seal when you install it, air may get in as well as stop the cartridge from properly working or it may leak. Sometimes, you can resolve a poor cartridge seal by removing and placing it back into your printer, but do not press extremely hard or it could damage the device.
In case a retailer claims that a cartridge is compatible with a printer, you may still have a recourse in case it leaks. A cartridge leak does not necessarily mean that ink is all over the place. Your printer is likely to be not working, so open it and you may happen to see a little ink on the cartridge. This problem can be a bit more frequent with third-party ink cartridges than with manufacturer authentic ones.
While sending documents or print jobs to a network printer, people at times come across an error message that says Windows cannot connect to the printer. Sometimes that is accompanied by an Access is Denied error message, while other times, only the error is shown. There are many reasons as to why it pops up on Windows, yet it mostly depends on the configuration.
To fix the error, first check whether the network printer is set up with a LAN port or whether the printer is connected to another system and is shared on the network. According to that, you have to troubleshoot the issue differently. For that, you can use the following network printer troubleshooting steps as a guide.
Try these steps in case the printer is physically connected to a system and it is shared on that computer and you are attempting to add the device to a different PC on the network.
You should be able to connect to the shared printer. However, in case you are receiving the above-mentioned error, then you can attempt to add your printer as a local device. For that, follow the below steps for troubleshooting printer issues. Make it a point to use these steps only if the printer is attached to a different system and is shared on the network.
In case you have a printer attached to wireless or LAN network, follow the below steps to fix the Windows cannot connect to the printer error.
You cannot connect to the printer if Windows Firewall prevents the connection. Ensure an exception is given for printer and file sharing through Windows Firewall on the computer and the PC to which the device is attached. Follow the steps mentioned below to enable the option.
You will come across the printer error if you are adding the device to a Windows 7 PC and the system that hosts the printer has Windows Vista or XP. In which case, you should download the drivers for Windows 7 from the manufacturer website and install it on the host computer. When you attempt to establish a connection from Windows 7 computer to the printer, the driver for the operating system should be accessible from the host PC for installation.
If you have an antivirus installed on the computer and it is blocking the connection, disable the software and then try to connect to the shared printer. If the underlying cause behind the connection issue is the antivirus’ blocking feature, disabling the software should resolve it.
In case you come still across the Windows cannot connect to the printer error while printing on a network environment, get in touch with our tech support professionals via the toll-free number listed above for advanced network printer troubleshooting.
While printing something, do you come across an error that indicates printer is out of paper or something likewise? It maybe that the printer has run out of paper as the error suggests, but it can be a malfunction if there is sufficient paper in the tray. If it is the latter, you can use any of these below-given steps for troubleshooting printer issues.
Firstly, check the paper’s condition loaded in the printer’s tray. If the paper is damp, torn, or bent, you might have to replace it with fresh paper. Also, make sure that papers are of the exact length and type. Now align the edges of the paper sheet by tapping that on an even surface and place it back in the paper tray of the printer. The stack of paper should not comprise over a specific number of sheets either.
A panel at the rear of the printer might not be set in place. Turn the device around and see to it if its back panel is not ajar. If it is not closed fully, there might be jammed paper there. If so, take off the back panel fully, clear the crumpled paper, and place the panel back on the printer.
Firstly, unplug the power cable straightaway without powering off the printer. Then, wait for 30 seconds prior to plugging it back in the printer as well. In case the printer does not turn on automatically, press on its manual power button.
If dirt has accumulated in its rollers, it can lead to paper feed errors. Thus, clean it if required; turn off the printer and unplug its power cable first. While cleaning the rollers, use a piece of lint-free cloth and fresh water. Once you are done with cleaning the printer’s rollers, leave it to dry for a while before placing it back. After that, plug back the power cable and turn on the printer.
The spooler service manages print jobs on Windows. If the spooler were not running, you would have to enable it for troubleshooting printer issues. Here is how to check the spooler configuration.
Clearing this will erase print jobs stuck on the print queue. Follow the below steps to do that as part of troubleshooting printer problems.
A hardware error might be related to its outdated driver installed on a computer. The same goes for printers. Thus, keeping the driver up-to-date is one way for troubleshooting printer issues. Follow the steps mentioned below to do it through Windows 10 Update.
Although Windows updates select print drivers, you would have to check for the same if required. In other words, if your printer driver’s update is not found in the OS update or if there is no provision to do it through the internet, you would have to download the driver from your printer manufacturer website and install it manually.
In case you come across an out of paper while printing after upgrading the OS to this version, check in the manufacturer website to know if the device is compatible with it. Alternatively, feel free to get in touch with our printer service experts to get an instant solution.
At times, you might run into a script error while printing a web page on Internet Explorer. When that happens, you will not be able to take the printout even if the Print Preview page has opened. Usually, the printing issue can occur due to any of the following reasons:
For troubleshooting printer issues that occur while printing a web page on Internet Explorer, follow the below steps in the exact order they are listed. Move on to the next step only in case a method fails to resolve the script error or printing issue. Alternatively, call our certified browser support technicians for quick assistance.
Of course, you have to eliminate possible causes behind an inability to print over the web. What if the web page is not loading on a different browser? If so, it may be due to the website connection issues or malware in the computer, which can be the case if you cannot print from any browser.
If there is something wrong with the driver of the printer or video card driver, you may not be able to take printouts of system files or a web page. If the printer is not up-to-date, you have to install the latest update from its manufacturer website. Often, this step is recommended for troubleshooting printer issues that occur even when offline.
If you are trying to print a previously saved web page on the outdated version of Internet Explorer, it is likely that the browser may hang up and a page may not even load up. Thus, you have to update the browser.
To know the version of the browser, open it from Start menu, click on the Help icon and a dialog box will appear detailing the version. Also, note that while downloading the latest version of Internet Explorer from the website, you have to choose the correct system configuration and download the installer file accordingly. Windows have many different versions and come in 32 bit and 64 bit options too; so choose the right one from the site and download it.
Even if you have not logged into the administrator account, you can still get administrator privileges while running an application. To do that for IE browser, follow the steps mentioned below.
Search for Internet Options in the Start menu, and open it. In the next dialog box, select the Security tab and deselect the Enable Protected Mode checkbox. It also says Requires Restarting Internet Explorer, so close the open tabs and reopen the browser. Then, run it with administrator privileges and test print the web page.
While doing this step for troubleshooting printer problems, you should not use Internet Explorer. So exit the browser and then proceed to the following steps.
The above troubleshooting steps would have helped you to fix the printing error. Yet again, if you run into the printer issues again, get in touch with our tech support professionals via the toll-free number listed above for troubleshooting printer issues on Windows.
It is seen that sometimes an offline status pops up on Mac when trying to take a printout. It suggests that the Mac OS cannot communicate with the connected printer and it is an annoying error for sure, but it could be simply that the printer may be turned off or a USB connection is loose.
This is the first thing to do when printer offline error appears on any OS. Follow the below steps to make sure that. Prior to proceeding with these steps, make sure the printer is connected by checking if it appears on the list of devices on your system.
If multiple names of the same printer are listed on the computer, remove unwanted entries and keep the one shown as Idle. Note that the Idle printer status in the list is highlighted in green color. After ensuring that, follow the below steps.
Removing the print queue from the said list and adding it back creates a fresh printing session on Mac. Follow the below steps for that:
In the list of printers, click on the device, and delete it by clicking on the minus button.
If the offline status persists, proceed to the next step to troubleshoot it.
If all these steps fail to fix the printer offline error, you might require advanced troubleshooting to deal with the same. In such a case, get in touch with our certified printer support experts for quick assistance.
A printer offline error is not an uncommon problem for PC users. However, it can be hard to fix, especially the first time that it appears. If your HP printer throws this issue at you while you are trying to get work done, you will need to do the following things to resolve the situation.
In Windows 10 and 8, you can download and use a specific software called HP Print and Scan Doctor, which deals with many problems including printer offline conditions.
The purpose of this is to restore the connection between the device and the printer, and hopefully, the below steps should help you achieve that.
You may have changed the default print driver by mistake, which means you can have something as grossly unrelated as a WSD driver, which in all fairness has a similar name that the PC probably latched onto. Change the default to the driver you installed originally, and confirm the use of the printer as online.
When a wireless printer is being connected to a network, it bears ensuring that the name of the network is the same as the one the PC is connected to. Refrain from connecting the printer to a guest or host network of the kind found in coffee shops, apartments, hotels, and schools. These would have additional login requirements or security features that can keep you from connecting.
If the wireless printer cannot be connected to your network, then you should try using the wireless direct connection of the printer and see if that lets you print. The procedure for wireless direct printing is something our experts can help you with, so feel free to call us up on the toll-free number.
HP is consistent with the printer updates it puts out, which for a user is a blessing on many levels. Updating your printer firmware may be all it takes to get rid of a printer offline error. Try that, and if it does not work, move on to the next method.
If your printer offline error persists, call us on 844-204-2153 to have our team of experts fix your issue in minimal time. Certified experts know their way around troubleshooting printer problems, which means your printer would be in safe hands.
Not being able to print a document when you need to can be maddening. Sometimes, it turns out to be an issue that can be solved with easy troubleshooting, in which case the whole thing become marginally bearable. However, at other times, nothing you do seems to fix the problem or even affect it in any way, and that is hard to deal with. Reinstalling Adobe Acrobat and other printing-related programs you regularly use may not have any effect on your situation.
Below are two print spooler errors that can drive you up the wall, and how to resolve them. These are commonly seen in more than one version of Windows, but the basic methods to resolve them remain the same across all platforms.
This error happens when gdi32.dll fails to correctly identify how big some of the printer drivers are. You may already know that the size of the printer driver needs to be correctly identified in order for everything to work smoothly following a print command. In the case of Error 7031, the message you receive says: The Citrix Print Manager Service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
7031 is the Event ID here. After reinstalling the print drivers and trying again to print something, you may get the following message: Windows cannot connect to the printer. The local print spooler service is not running. Please restart the spooler or restart the spooler or restart the machine.
The most likely explanation is that some of your printer’s drivers are damaged or missing. This happens usually after an OS upgrade, which may have taken place while the printer was still connected to the computer. Alternatively, it may have been caused by an antivirus, which accidentally deleted the now-missing drivers. With regards to work, Error 7031 is a solid roadblock, removing which requires knowing the exact driver that got corrupted in the first place.
First of all, you need to update spoolss.dll, netevent.dll, and spoolsv.exe. These are essential files and services without which no printing operation can be initiated from your PC. Make sure you do not delete any of them by mistake. After updating, do the following.
This error is a close cousin to Error 7031 in the way it manages to stall work and annoy the PC user. What you see is that the print spooler comes to a halt, and sometimes, the printer’s icon in Printers and Faxes disappears, making it hard to find and troubleshoot in case the need for that arises in the future. Following are steps for troubleshooting printer problems that cause Error 7034.
Troubleshooting printer problems such as these and the printer offline error can be easy as long as you follow the proper steps, and safe if you have system restore points to revert to in the event that an unforeseen complication crops up. Sometimes though, you may get saddled with something that requires technical expertise to work past, and this is when you should call our tech support team. Our certified experts can work on your printer issues and eliminate them in a speedy and efficient manner.
When the printer is not detected by OpenOffice, you will not be able to take printouts of supported documents. This error message can be as annoying having to look for a printer offline fix despite an established connection on the computer.
For that, try printing a spreadsheet or a word file from a different word processing application or compatible software. If you can take printouts, then it is likely that the error pertains to only OpenOffice. If so, move on to the next steps.
This might seem like an obvious fix to the “not found error” that appears on the software but still try it out. It is likely that installing an update or updating Windows may have caused bugs in OpenOffice printing system. Do not assume that you can roll back to the previous version of the software or the OS to fix the issue. Instead, uninstall and reinstall it after taking backups of key OpenOffice compatible documents.
If you configure Microsoft® XPS Documents Writer as default on OpenOffice, then it will let you Print to File but not take printouts. To check the printer is set as default on the software, open it and navigate to File > Printer Settings. If the correct printer is not configured as default, then change it with the one you need or use most of the time to avoid “printer not found” errors going forward.
If you have no plans to take printouts on the printer via the software, remove it from the OS. For that;
If you are planning to use the particular printer, reinstall its driver only once you complete the same for OpenOffice, update the software or reset its user profile.
It is seen that this can fix default “printer not found” error on the software. To reset its profile, navigate to the directory of OpenOffice on Window’s C: drive and rename the folder named User to something else. After renaming the folder, open OpenOffice. Once the setup starts, click on No upon prompt if you want to use previous software settings or data.
In case you are looking for a printer offline fix, or any such issues, contact our online technicians for an advanced troubleshoot via the toll-free helpline number listed on top.