Category Archive Printer Issues

What to do When Your Printer Does Not Recognize Compatible Cartridges

Network Printer Troubleshooting

Common Printer Issues

A printer not recognizing a new toner or ink cartridge is a common issue, which people experience when they replace an empty one. This can mainly happen when using compatible, generic, refilled or remanufactured ink cartridges instead of the old one. Keep reading this network printer troubleshooting post to know how to fix this issue.

Solution One

  1. Remove your new ink cartridge and insert the old one in place of it. Then, leave your printer idle for 10 minutes.
  2. Put the new cartridge back into the printer instead of the old one.

These two steps usually resolve this issue. After doing them, see whether your printer recognizes your new cartridges. If you are still having trouble, then proceed to the next method.

Reset the Printer’s Memory

To do this, follow the steps mentioned below.

  1. Take out your new cartridge from inside the printer. Place the cartridge in a safe and clean place where it will not be damaged.
  2. Power off the printer.
  3. Unplug the device from power. It is important to do steps 2 and 3 separately, because some printers can stay in sleep mode even if you turn them off. Leave your printer in this turned off and unplugged state for around 10 minutes.
  4. Plug the printer back in, but do not press its power button just yet.
  5. Put your new cartridge back into the printer.
  6. Now, turn the printer on by pressing the power button on its control panel.

Hopefully, this has helped fix the problem. If you are unable to print with a new compatible toner cartridge or ink cartridge, then do the following.

Clean the Cartridge’s Metal Contacts

The cartridge has metal contacts connecting to the corresponding ones in your printer, allowing the cartridge and printer to communicate. Damage or dirt on the metal contacts in the printer can not only keep these from connecting, but this can also stop the device from reading data on the chip. Do as per the following steps to clean the contacts.

  1. Turn off and disconnect your printer from the power socket. If you use an inkjet printer, ignore this step because its cartridges have to be removed before turning it off.
  2. Carefully take out the cartridge and place it to one side upon a flat surface.
  3. Check the metal contacts of the cartridge.
  4. Look inside your printer for the connection point.
  5. Gently wipe the metal contacts on your printer and cartridges with a lint-free cloth or dry cloth to remove dirt or residue. While doing this cleaning task, be cautious not to cause damage to the component or device.
  6. Replace the cartridges inside your printer.
  7. Turn the device back on.
  8. Retry printing.

Doing the above should fix any problems you may be having with microchips or dirty contacts.

Still having trouble?

Troubleshooting Printer Problems

Troubleshoot Printer Issues

If you are having trouble despite doing all the aforementioned, there are some more things to check.

  • Confirm that protective strips and covers were removed from the new component when you installed it in the printer. You usually have instructions in the package that will show how to perform this.
  • Confirm that you bought the right product. Make sure you bought a toner or ink, not a drum unit or another maintenance item. Believe it or not, this mistake happens to even the best of people. Call a technician if you need help with fixing this.
  • Update your printer firmware as per what is written in the instruction manual. You should be having instructions in it on how to update your printer’s firmware. If you do not have them, you can also do this by following the same in the printer manufacturer’s site.

If you have run out of all of these troubleshooting options, then you might be having faulty microchip or faulty cartridge. Provided you purchased it from a reputable supplier and meet their return criteria, you should be able to return it. Besides, some makers are making it harder for customers to use a remanufactured or compatible cartridge in their printer with modern technology.

That printer maker could be manufacturing branded cartridges for their own products. They may even warn you against using cartridges compatible with their printers from other cartridge manufacturers. If you went against their warnings, and if something happens to your printer, you might not be eligible for warranty. However, if nothing has happened, you only need to remove the cartridge from your printer and return it.

Just get in touch with the cartridge seller and they will verify whether you qualify for either an exchange or refund. Do not hesitate to make the call, fearing the supplier may deny your claim for either a brand new printer cartridge or cash refund.

Finding Drivers for your Printer

Printer Driver Issues

Common Printer Issues

It can be tough when you cannot seem to find the software that makes your printer do what it’s supposed to. There are ways to work around a printer driver error, however, and that includes getting the right drivers from the manufacturer, getting it from another source, or even skipping it for something else.

Double Check the Documentation

Maybe the trouble you’re facing has to do with finding the right link on the internet for the drivers you need, although most manufacturers make sure theirs are easily accessible to customers. That said, knowing the right place to look can confuse you to bits. Take a step back and re-browse the user manual and the quick start guide for more info, and don’t forget to check any other documentation as well if that doesn’t help. What you are looking for is a URL, and maybe it’s going to be in the shortened format.

Check the Support Pages

If you cannot find a URL or a link available in any of the places mentioned above, then move on to the support pages which the manufacturing company maintains online. Plenty of manufacturers including Brother, Canon, Epson, and HP make sure to keep their support pages updated with the latest drivers for supported printer models.

Hunting Down the Drivers Online

Printer Driver Error

Manufacturer Support Pages

Support pages may not always come up with what you went to them for, and manufacturer’s tools used for searching by model may not work as well as you need them. In such cases, searching online may be your only go at landing the exact driver for your printer. If you haven’t tried this before, here is how to do it properly: type in the specific model name, and include “driver”, plus the operating system that you need the driver for.

Ask the Company for the Driver

If searching nets nothing, it may be possible to get something by reaching out to the company. See if your printer’s manufacturer offers chat-based support, and if not, get in touch via email or phone, citing exactly what it is that you want from them. Oftentimes this works, while in others it doesn’t.

If all of the above methods fail to get you the exact driver software that you need, then you can try using a generic print driver. For help with that, or if you see any other printer driver issues, you can get in touch with a certified printer technician by getting in touch with us over phone or email.

4 Ways for Printing Remotely

Printer Offline Error

Common Printer Issues

Some think remote printing is hard, and it sometimes is. However, it does not always have to be that way. Remote printing is basically a simple matter of printing to a machine placed down the hall, or even on the other side of the globe. Following are some simple steps to accomplish this. Don’t worry; we’ve made sure these are the easiest ones out there, and which require little to no professional help from your IT guys.

Use a Wireless Printer

The fact that you print does not mean you need a separate printer which is linked to every PC in the house. Most new printers happen to be network machines capable of connecting to your Wi-Fi network. Once the setup is in place, you only need to add the right driver software on each of the PCs, and then all of them can print to the Wi-Fi printer as long as they are on the network.

This is not like sharing a local printer with Windows; there is no need to leave the main PC running—all you require is that the printer stays on, and anything can be printed directly to it. The thing about such printers is that you can only print to them over a network that is local, which means if the printer driver is unavailable, or if you want to try something over the internet, then you will need to try a few other tricks.

Share over a Local Network

In Windows, it’s easy for you to share printers among computers on a local network. This works well if the local printer links to the computer through a USB connection. After printer sharing is set up, the machine works almost the same way as a networked printer. You need the connected computer to be powered on though, and as long as that is the case, any other PC with authorization can send print jobs successfully.

This is most easily done with a Windows 8 or Windows 7 Homegroup feature. You need to do little besides arrange a Homegroup and then select the Printers option, and this would share the connected printers on the network. Joining other PCs on the Homegroup would enable you to see in them the same networked printer on a list. Again, the computer that is sharing the printer needs to be online at the time.

This option too works only on a local network. That means while you do get to share printers between PCs in different Homegroups, it is just easier to stick to the same one for simplicity’s sake.

Use Google Cloud Print

Troubleshooting Printer Issues

Troubleshoot Printer Error

This is a remote-printing solution from Google, for which many new printers carry built-in support. If Cloud Print support isn’t there in your printer, you can still set it up the using Google Chrome. After you configure a printer to work this way, it gets linked to your Google account. Then you get to remotely access that printer using your credentials. One of the printers can also be shared with another account, which means the chance for people to print remotely to your PC with the same ease as sharing files through Google Drive.

Google Cloud Print is relatively new, and not something you can use with all printers. Google Chrome comes with support for Cloud Print; plus, you can use related apps on other platforms like iOS and Android as well. Google did release a recent Google Cloud Printer service meant to run on Windows desktop. You just need to install this, and you will be able to get the same print dialog when you try to remotely print something from, say, Microsoft Office, or a desktop app.

Use a VPN

If you are looking for a way to access a standard network printer which is shared over Windows networking when you happen to be far off from the local network, it is possible to do that using a virtual private network. Connecting to a VPN means you computer sets up a secure tunnel to the VPN server on that remote network. All of your traffic gets sent via this tunnel, and your PC behaves the same way as it would if it had been in the same room as the remote network. It would be able to access locally shared printers and other network resources.

After connecting to a VPN, the printer becomes available, in that you can print to it the same way as on a local network. A lot of businesses set up VPNs in order for their employees to be able to remotely connect, which means you can sometimes do the same using an existing connection. While the setup is more complicated than the use of Google Cloud Print, it can be done as long as you follow the steps correctly.

That was on how to print remotely using various methods. All of them work well for most new computers and printers. If you see a printer offline error getting in the way, or need help troubleshooting printer issues, call us and we can give you the assistance you need.

Ways to Fix Fatal Errors When Installing HP Printer Drivers in Windows 10

Printer Offline Fix

Common Printer Issues

When you are trying to connect the HP printer to your Windows PC initially or after your installation process, the HP driver has to be started to get the printing process underway. As in the case of hardware peripheral devices, HP printers also need you to install proper devices first. In certain cases, drivers may install by themselves and in others, you may have to download the right printer driver and install them manually. In either case, the installation process of an HP printer is not the easiest and may involve errors. Below is a discussion on the ways to fix the errors through printer offline fix while installing HP printer drivers in Windows 10.

Solution 1: Disable HP Smart Install

HP Smart Install refers to software that comes with HP Printers. Even though this is not supported on HP, it creates problems with driver installation. Therefore, if you are seeing a fatal error during the installation of  HP Printer driver, uninstalling the HP Smart Install will correct this issue. You may follow these steps to get it removed.

  1. Visit Setup and then Service on your printer screen.
  2. Select HP Smart Install and Check if the feature is disabled.
  3. Now go ahead and install the driver to see if disabling the feature will solve the error.

Solution 2: Run Windows Troubleshooter

Windows 10 is fitted with a built-in troubleshooter which helps users to solve any existing problems by themselves. It is capable of finding and fixing several issues in your PC. Try and troubleshoot the printer by following these instructions:

  1. Select Settings. Choose Update and Security.
  2. Bring down the Troubleshoot tab. Check “Get up and running” section and pick“ Printer.” Select Run the Troubleshooter button to proceed.

Troubleshoot Printers

  1. The troubleshooter conducts the diagnostic check for all the common problems that could impact printer functions like Spooler printer feature.
  2. In case it is found, it will request you to allow the recommended settings to solve the issue.

In case the issue exists, cancel the troubleshooter and follow the further steps given below.

Solution 3: Disconnect and Reconnect the Printer

You may try to reconnect the printer after disconnecting it. This may fix the issue in some cases.

Firstly, turn off the printer and disconnect the computer from it. Wait for a few seconds and reconnect the printer. Use a different USB port this time. It is also possible the USB ports cause errors.

Solution 4: Remove the Printer from Control Panel

Another possible solution is to remove any printer mentioned from the Control Panel. You will also have to remove drivers from the printers that could be installed on your system. For this, you may follow the following steps.

  1. Select Control Panel. You can reach it by simply typing Control Panel in the Cortana/search bar and choosing it from the results.
  2. Below Hardware and Sound, Select View devices and printers.
  3. Choose one among the listed HP Printer and select Remove device.
  4. Restart the computer after removing it.
  5. Press Windows Key + R, and enter the following command and then click OK: Printui.exe /s
  6. It opens the Printer Server Properties window. Pick the Drivers tab and select one of the mentioned HP printers. After this hit on the Remove button.
  7. Pick Remove driver and driver package choices and then hit OK.

Confirm by installing the driver one more time. If it still exists, restart the computer and try once more.

Solution 5: Stop Print Spooler Service

One more way to fix the fatal error when installing the HP printer is by stopping the use of Print Spooler service out of the services window. Once you have done this, you may delete the files in the Spool folder. Follow the below steps to finish this process.

  1. Choose the Run dialogue box by clicking Windows key + R simultaneously. Then type “services.msc” and click the enter button.
  2. This opens the Services window. Find the Printer spooler from this list.
  3. Right-click the Printer spooler option and pick Stop. Exit the Services window.

Printer Spooler Properties

  1. Go back to the Run dialogue box and type Spool before hitting Enter.
  2. Delete all contents of this folder. In case the administrator permission is asked for, select OK.
  3. Select the Services window again through the Run dialogue box and open Print spooler service. Right-click on this and then click on Start.

Try to run the driver installation package again and check for improved performance.

Printers are unavoidable components of any office. Without them, several purposes would be left unfulfilled. In case your HP Printer is showing a fatal error or troubleshooting printer issues while installing the driver, there are several solutions like given above. Use these instructions well and get your printer running smoothly.

Troubleshooting HP® ‘Printer Keeps Printing the Same Job’ Issue

Printer Offline Fix

Common Printer Issues

Are you looking for a printer offline fix or is it some other problem? To fix the issue in this post’s title, use network printer troubleshooting steps here…

Read on if you are looking for network printer troubleshooting steps for HP® LaserJet Pro P1606 and P1102w. This guide is only for those two models.

Problem: After installing the printer on the home network, it continues to print the very same print job until one chooses to cancel it.

Troubleshoot One: Disable Printer’s Bidirectional Support

This feature can lead to printing issues. No worries, you can disable it using the steps mentioned below.

  • Press the Windows key, and choose Devices and Printers from the Start
  • In the new window, right-click on the problem printer, and select Properties from the pop-up menu.
  • Click on the Ports tab in the Printer Properties.
  • Ensure that Enable bidirectional support is not selected. If the checkbox is selected, click to deselect it, and click on the Apply and the Ok

Printer Settings

 

  • Take a test page printout to confirm you have fixed the issue. For that, click on Print a test page in the Properties dialog box.

Troubleshoot Two: Remove the Printer Software and Reinstall It

You can use the steps from either of the below methods to uninstall and install the software again.

  • First Method: Download and Install Your Printer’s Software

To install the program, first you have to download it from the HP® site’s Customer Support page. For that, follow the steps mentioned below.

  • Turn on your printer.
  • Detach the cable from its USB port, if required. The software installation wizard will prompt you to plug it back in, if necessary.
  • Open the HP® website, and go to the driver downloads page in the Support page.
  • Click on Printer, under the “Let’s identify your product to get started” heading, key in its model number, and click on the Submit
  • If you have to choose a different OS version, click on Change, choose your version, and click on the Change button on the next page.
  • Then, you can choose to download the “basic driver updates” or the full printer software package, as per your requirement.
  • Second Method: Install Using the CD

You can install the program with the disc, which came with your product package.

  • Insert the printer software setup disc into your system’s CD-ROM drive. Then, the installation wizard should open automatically.
  • Follow the instructions on the screen for setting up your printer and for installing the program.

How to Resolve Spooler Error 0x800706b9 in Windows

Troubleshooting Printer Problems

Printer Spooler Error

The spooler error 0x800706b9 is one of the common printer issues that users have reported. It comes with a message that says, “Not enough resources are available to complete this operation”.

Check your Computer for Malware

Make it a point to perform a full scan of your computer for any malicious programs or files. Many users have reported the spooler issue was also caused by malware infection. In order to resolve it, scan your system and remove malware from it.

Make a Fresh User Account

It is also possible that the error was also caused by corrupt user account. Repairing one such account is a complex and time-consuming task; therefore, it is usually better to create a new account. Follow the below steps to create one in your Windows computer.

  • Open the Settings You can press the Windows and I keys at the same time to access the app quickly.
  • Select the Family & other people Then, click Add someone else to this PC button.
  • Select I don’t have this person’s sign-in information, and choose Add a user without a Microsoft account
  • Key in your preferred username and password. Click on Next once you have typed the information.
  • After creating a user account, you should switch to the account and verify if the issue is still there. If not, then you have to move your files to the account and use it instead of the old one.

Modify your Registry

At times, the issue can happen due to certain settings. They can be accessed only through the Windows Registry. Therefore, you have to modify it in a bid to resolve the issue. Follow the below steps to make changes to the Registry.

  • Press the Windows and R keys simultaneously to open the Run dialog box, type regedit in it, and click the OK button or press the Enter

 

Troubleshooting Printer Problems

  • Navigate to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet and open Services > Spooler
  • If required, you can export and use this key as a backup.
  • Double-click the DependOnService

Troubleshooting Printer Issues

  • Then, remove http from Value data and click on the OK

Once you are done with these changes, reboot your computer and verify if the issue persists. Many users have reported this one worked, so you may also want to give it a try for troubleshooting printer problems.

Reset Winsock

As per users, the spooler error can be fixed by resetting this application programming interface (API). For that, you just have to execute a command in Windows Command Prompt.

  • Press the Windows and X keys at the same time to open the Win + X menu. Then select Command Prompt (Admin).
  • When it starts, type netsh winsock reset and press Enter.
  • Then, reboot your computer.

Check if the issue persists. If it does, move on to the next step.

Run Windows Printer Troubleshooter Tool

If you are getting the error, perhaps you can resolve it by running the inbuilt troubleshooter. The Windows OS comes with many built-in tools, and you can use this one for troubleshooting printer issues. To run it, follow the steps mentioned below.

  • Open the Settings application, navigate to Update & Security, and choose Troubleshoot.
  • Then, choose Printer, and click on Run the troubleshooter.
  • The process will start, and follow the on-screen instructions to complete it.

Once it is done, check if the issue is resolved.

Stop the Spooler Service

To fix the issue, it is also advised to restart the print spooler service as well as delete certain files from your system. This is rather simple to do with the following steps.

  • Press the Windows and R shortcut key combo, key in  services.msc in the Run dialog box, and press Enter.
  • From the list of services, locate Print Spooler. For that, you just need to click on any service and keep pressing P until Print Spooler is highlighted.

  • Then, right-click on Print Spooler and select Stop from the shortcut menu.
  • Then, minimize the system Services
  • Open the File Explorer, go to C:\Windows\System32\spool and open PRINTERS from the folder. Once the confirmation message pops up, click on Continue.
  • Once you open PRINTERS, select all files and delete them from the folder, and close the File Explorer.
  • Navigate back to the minimized Services screen, right-click Print Spooler and select Start from the shortcut menu.

Other Troubleshooting Steps

  • Perform System Restore: If the issue started recently, then you may be able to resolve it by clocking the system back to a previous restore point.
  • Update your Printer Drivers: In some cases, the issue can occur if your printer drivers are out of out date. You can do this for troubleshooting printer problems, including this one. You just have to visit your printer manufacturer’s site, download the latest printer driver, and install it by following the instructions.

If you still face the 0x800706b9 error or need help with anything related to printer, get in touch with our printer support professionals through the toll-free contact number mentioned here.

 

How to Fix Printer Not Detected during Driver Installation in Windows

Printer Offline Fix

Fix Printer Not Detected

If your printer is not detected while setting up its software program, one of the below-mentioned errors might pop up:

  • Printer not found
  • No devices found
  • Your printer could not be found on your wireless network
  • Unable to find the printer

So you might be looking for a printer offline fix or two that works to resolve the issue. Rest assured, there are a few ways for troubleshooting printer problems.

Uninstall the Printer Driver and Program and Reinstall Them

Some components of the software might have been incorrectly installed, even if the printer’s setup failed. Uninstall and reinstall it to clear any possible problems.

  • If required, disable its USB cable from your printer.
  • In the Windows OS, search for Control Panel, and open it.
  • Under Programs and Features or Programs, click on the Uninstall a program This opens the list of Windows programs.
  • Click on the printer name for opening the uninstall confirmation screen, and click on Yes to finish the whole software removal.
  • Ensure your printer is on, its cartridges are installed, as well as paper is loaded in its main tray.
  • Go to your printer manufacturer website to download the driver or application for your OS version. Make it a point to download the right driver for your printer model number and install it in your system by following the steps. Then, follow the steps for setting up your printer connection.
  • Then, try to take a printout. If the issue persists, then proceed to the next step.

Troubleshoot your Printer Connection

Troubleshoot connection problems with USB or network-connected printers. If your system is not able to detect your printer over a wireless connection, reboot your system, restart the other device and router, and make a fresh connection.

  • After you turn your printer off, wait for ten seconds, and disconnect the power cord from it.
  • Then, turn off your PC.
  • Connect the power cord back to your printer, and turn it back on.
  • Then, disconnect your router’s power cord, wait for ten seconds, and connect it back to the equipment.
  • Finally, turn on your system. This makes your printing device and network ready to make a fresh connection.
  • Then, connect your printer to the network by following the instructions in your printer’s user manual or manufacturer site.
  • After that, print a wireless report to see if your printer is working.
Troubleshooting Printer Problems

Uninstall Printer Driver

If your PC is not able to detect it over your USB connection, restart your printer, computer, as well as verify the USB connection.

  • After turning off your computer and printer, disconnect the cable from your PC.
  • Check for any damage on it; if the USB cable is damaged, then replace it.
  • Moreover, check its length. If it is over 3 meters, then replace the USB cable with a shorter one.
  • Connect it to a different port on your system. It has to be USB 2.0 or higher. If you are using a USB hub, then disconnect it from the hub and connect it directly to your PC. Ensure it is secure to both the ports.
  • Turn on your system, and wait for it to finish the startup.
  • Then, turn on your printer. Wait for Windows to install the new device.

If your PC is not able to detect it over an Ethernet connection, then check your network cables as well as the connection.

  • Turn off your printer, disconnect the cable from your router and check the cable’s condition.
  • If the Ethernet cable is damaged, then replace it.
  • Ensure it is secured fully to both the ports.
  • Confirm it is an Ethernet cable, not a telephone cable. Phone and Ethernet cables look identical but are of different sizes.
  • Connect the cable to another LAN or Ethernet port on your router. Avoid connecting it to your internet port.
  • Turn on your printer.
  • Confirm the connection by checking the lights on the Ethernet port of your printer. The green color link light has to be steady and orange activity light has to blink when the Ethernet cable is connected.
  • Then, take a Network Configuration Page printout for confirming the network status. Ensure it is displayed as Ready.

Service your printer or replace it if the issue has not been fixed despite trying all the above-mentioned steps. Approach the right party depending on whether you have a warranty or is presently out of the warranty period. For any other printer related queries, feel free to contact our printer support professionals through the toll-free number mentioned above.

All about the HP Print and Scan Doctor and Using it

Printer Offline Fix

Common Printer Issues

Users of HP printers might have heard about or used the HP Print and Scan Doctor program for Windows operating system. It is a free printer/scanner diagnostic tool and allows the user to solve the most common printer and scanning issues with HP scanners/printers. This software works very well in almost all the versions of Windows and can be a great help when your printer fails.

Issues That HP Print and Scan Doctor Can Solve

This program is a real big help for many people as it can literally tackle all the teething problems that the users of HP printers usually complain about. Below listed are some of the issues that are resolved by the HP Print and Scan Doctor.

  • Misconfigured or corrupt HP printer driver
  • Error messages while scanning
  • The printer being offline
  • Missing drivers for printers
  • Print jobs getting stuck in the queue
  • Printer connectivity problems
  • Problems with firewall

Using the HP Print and scan app to fix issues with printers is very easy. The steps are explained below.

Download the HP Print and Scan Doctor Program

The first step is to download the program to the Windows computer. Below explained are the steps to do so.

  • Turn on the printer and make sure that it is connected to the computer.
  • Download the HP Print and Scan program. The download will finish in a few seconds, as the software is a light one. Next is the installation step.

Printer Troubleshooting

Install the HP Print and Scan Doctor Program

Once the download finishes, you can right click on the executable file. You will be able to find the file in the downloads folder. Follow the steps explained below to install the program.

  • When you right click on the downloaded file, a menu appears from which you can select Run.
  • Wait for the program to extract. When you are prompted by the User Account Control, make sure that you click on Yes.
  • Accept the terms and conditions and wait until the installation finishes successfully.

Scan Doctor Program

The installation will be finished fast and once the installation finishes successfully, the program will open automatically.

Using the Program to Fix Issues

  • On the welcome screen of the program, you need to click on the Start tab to see the list of all the available printers.
  • From the list, choose the printer that you need to fix and click on the Next
  • If the printer with the issue is not listed, or if there are some connection issues, you need to click on the option My product is not listed. The diagnostic tool will ask you to turn the printer offline and then on. Do the step and then try again. It will search again and hopefully find the printer. If still unsuccessful, you can re-click on My product is not listed and then confirm that the printer is on. You may now try to fix the issue by clicking on Connect.
  • Select the way the printer is connected to the computer, for instance, via USB. Make sure to follow the on-screen instructions before tapping Retry. The HP printer might eventually appear in the list of installed printers.

Fixing Printing Issues

  • Click on Fix Printing. The program will communicate with the printer to identify all the potential issues.
  • To troubleshoot, you need to follow the on-screen step-by-step instructions. These instructions will depend on the issue that is being worked on. Make sure to take the actions that are recommended by the software.

Fixing Scanning Issues

  • To fix issues with scanning, you need to click on Fix Scanning.
  • Follow the step-by-step instructions. The software can find and fix many issues related to HP printers.

Interpreting the Results of Troubleshooting

  • A checkmark against the printer means that it is perfectly healthy and that it has passed all the tests.
  • A wrench means that the software has found and fixed some issues with the printer.
  • An exclamation mark shows that the device has issues and that you may have skipped the step requested by the software.
  • An X mark shows that you will need to follow the highlighted steps to repair the issues with the printer.

Fixing Printer Issues

The HP Print and Scan Doctor might need updating occasionally; you need to reinstall the program sometimes for that even if it is installed on your computer. This step might be needed if the program has detected that the issue can be solved only by updating the program files. For example, the program might ask you permission to reinstall the outdated or missing printer drivers.

For any further queries regarding the utility or help with any specific printer problem, get in touch with our printer tech support experts over the toll-free number listed above.

How to Troubleshoot Printer Stuck in Offline Status

Printer Offline Fix

Common Printer Issues

If you are trying to print something in the Windows operating system, and it is not printing, the problem can be that the printer is not online. You will not be able to print unless the printer is online. To turn your printer online, you just have to turn on the printer and wait for a few seconds for the printer to change its status from offline to online.

Unfortunately, turning your printer from offline to online is not that easy. The printer might remain offline even if the printer is connected to the PC and is turned on. There can be many reasons why Windows is not detecting the printer connected to the network or the computer, and a few of the solutions to the problems are discussed below.

Power Cycle Devices

The first thing that you need to do before getting deep into the tools and settings is to try to power cycle the computer and the printer. This can help fix the problem many a times. You just need to turn off the computer and the printer. You can then power on the printer and wait until it gets connected back to the network. If you are making use of a USB cable to connect the printer, you need to wait until the printer is done with the starting up process.

After the printer has turned on, you can turn on the computer to see if the printer is still offline. If the printer is still in offline mode, you need to ensure that the printer is turned off completely and not in the power saving mode. If you are unsure of this, the best thing that you can do is to unplug the printer completely and wait for about thirty seconds before plugging it again.

Use Printer Software

If you find that the printer is still showing offline, you can try to make use of the printer software that was provided with it. These utilities will be able to find the printer available on the network and fix problems making the printer offline. You may also visit the support website of your printer to download the software. For instance, if you are using a Canon printer, you can navigate to the support website and type in the model number to download the software necessary to maintain and manage your Canon printer. This is applicable to almost all the printer models.

On running the software, you will be able to see the status of the printer that is connected to the computer and will offer additional details of the printer like the level of ink in the tank, paper in the try, and so on.

If you are unsure about the presence of printer software in your computer, you can confirm this by going to Settings, choosing Devices, and then selecting Printers & Scanners. If you are using Windows 10 operating system, it will list out the printers that are connected to the computer. If a software package is available to manage the connected printer, it will displayed App available for this device. Click on the printer, and then click on Manage to reach Open printer app button.

Printer Devices

Set Printer Online

At times, even if the printer is connected and online, incorrect configuration of the settings might prevent you from using it. To check this, you can open the printer queue by visiting Devices and Printers in the Control Panel and then double clicking on the printer. You need to click on the printer shown in the menu bar and uncheck Use Printer Offline and Pause Printing checkboxes.

Printer Offline

Check Printer Port

If none of the above steps has worked, the problem might be with the port configuration of the printer. Mostly, this applies to the network printer that has an IP address. The likely cause of the issue can be a change in IP address of the printer and the port configuration still pointing to the old IP address of the printer. If this is the case, you need to find the IP address of the printer. This can be done by printing the network configuration page of the printer.

After getting the IP address, you can go to Control Panel, select Devices and Printers, and then right click on the printer that you need to troubleshoot. Make sure that you select Printer Properties, and not the Properties button located at the bottom. Select the Ports tab and scroll down to reach the port that is checked. Choose it and click on Configure Port. A dialog box will be opened letting you know the IP address that it thinks that is assigned to the printer.

Printer Properties

If you find that the current IP address of the printer is different from the one that is listed here, you can ensure that this is causing the problem. You just need to update the IP address and everything will be okay. If you still run into the problem, get in touch with our tech support team for advanced troubleshooting.

How to Share a Printer Hooked Up to Mac with Windows 7 PC

Troubleshooting Printer Issues

Common Printer Issues

The printer sharing option can be useful, especially for a small enterprise network. It can keep your costs down by decreasing the number of printer devices you need to purchase. Below is a guide on how to share a printer, which is physically attached to a PC featuring Mac OS X 10.6 or Snow Leopard, with a computer running on Windows 7.

For Mac printer sharing, you also require the below things:

  • A working wired or wireless Ethernet network
  • A common workgroup for Mac and other PCs on the network

The printer sharing process involves three steps – (a) Ensuring Mac and other systems are on a common configured workgroup; (b) Turning on Printer Sharing in Mac OS; and (c) Adding a connection to Windows 7 PC’s network printer.

Configure the Common Workgroup Name

WORKGROUP is the default name of this feature in Windows 7. If you have not made changes to it on Windows PCs connected to the network, then you are good to go since the Mac OS also creates the same name for connecting to the systems with the other OS. Yet in case you have renamed WORKGROUP in Windows, then configure the same name in Mac OS too.

Turn on Printer Sharing in Mac OS

For this, you need to have a printer already connected to Mac PC that you want to share on the network.

  • Launch System Preferences by selecting it from the Apple menu.
  • In the window that pops up next, choose Sharing preferences from the Internet and Networking
  • The pane that you chose has a list of services that you can run on Mac. Put a tick next to Printer Sharing in the said list.
  • Once it is enabled, a list of available printers for sharing appears. Put a tick next to the printer that you need to share.
  • Exit System Preferences.

Printer Sharing

The Mac PC then lets other systems on the network share the configured or designated printer.

Add the Shared Mac Printer to Windows PC

This is the final step in Mac printer sharing.

  • Click on the Start button in Windows, and choose Devices and Printers.
  • In the next window, click the Add a printer button at the top left side.
  • Then, click on Add a network, wireless or Bluetooth Printer.
  • The Add Printer wizard then searches the network for printers available. Once it finishes the search, a list of printers available on the network appears.
  • Choose the above-mentioned shared device from it. Click on the Next
  • Ignore the message that tells you it does not have the right printer driver installed. Mac OS does not have any Windows printer drivers installed. So, click on OK to start installing a driver in Windows to communicate to your shared Mac printer.
  • The above-mentioned wizard then displays a two-column list. From its Manufacturer column, choose the brand of your printer connected to Mac. From its Printers column, choose the model of the printer attached to Mac. Click on OK for confirmation.
  • The said wizard then processes the installation and upon its completion, it presents you with a window letting you change printer’s name as it pops up on the Windows computer. Change it to a different name as per your wish, and click on Next.
  • Then, the wizard presents a window that asks if you would want to configure new printers as the default for Windows 7. The same window also lets you print a test page. This lets you test whether printer sharing is now working. Click on the Print a test page
  • Once the process completes, click on the Finish button, and you are good to go.

Print A Page

Using the Shared Printer

Using the Mac shared printer from Windows is no distinct than it would be if it were connected directly to the computer that features the latter OS. All of your Windows apps will see the shared device as though it were physically attached to the system.

Keep in mind the below points too.

  • Of course, a Mac PC has to be powered on for the shared device to be available on the network.
  • Some of the printer properties may still not be available over the network. For instance, you may not necessarily be able to find out the printer consumables’ status on the shared device, like how much ink is remaining or whether its paper tray is empty. Also, note that this differs from one printer to the other and from one printer driver to the other.
  • Printing from the configured network may keep the Mac PC from going to sleep. If yes, it may not respond to print requests from networked computers.

In case you require assistance with troubleshooting printer issues of any kind, get in touch with our technical support team through the toll-free number mentioned above.