Category Archive Printer Issues

How to Troubleshoot PDF File Printing Problems

Troubleshooting Printer Issues

PDF Printing Problems

The first thing to do if the printer fails to give a printout of a document is to double-check the connections are working fine. So, before troubleshooting printer issues related to PDF files, you should unplug the printer cable from a USB hub and plug it directly into your computer’s USB port. After that, turn off the printer and restart it after thirty seconds to retry printing the PDF file.

Apart from that, make sure that the printer driver and Adobe software are up-to-date. If not, download and install the latest updates from the printer manufacturer and Adobe website and restart the PC after that. If you cannot print a PDF document despite trying the said steps, follow the below steps for troubleshooting the PDF printing issues.

Print as Image

That can happen if a PDF file is either corrupt or has damaged content like fonts or images that Acrobat failed to process while printing. In fact, if the PDF is converted from other document files, it may be corrupt. Still, you can bypass that in the software by sending the print job as an image to the printer. Follow the below steps for that.

  • Select the PDF file, choose Print, and click on Advanced Note that Advanced button’s location varies on Adobe Acrobat compared to Adobe Reader.

Advanced Printing Options

  • Under the Advanced Print Setup dialog box, put a tick mark next to Print as Image If you are using Adobe Reader, you can see that option on the bottom left of Advanced Print Setup. However, if you are printing the PDF file via Adobe Acrobat, the said option can be seen under the Settings heading to the top of the Advanced Print Setup dialog box.

Print As Image

  • After selecting Print as Image, click on OK to close the dialog box, and again to confirm printing.

Reconvert the PDF File

If you cannot print as image, then try recreating the PDF file from its source file. For that;

  • Open the source file on its respective software program, be it a page layout or a word processing program.
  • Select File from its toolbar or menu bar, click on Print and save it as PDF in the system.
  • Open the new PDF file, and retry printing it.

If you still face the issue, or need help with any other printer problems, get in touch with tech support professionals for troubleshooting printer issues on Windows or other operating systems.

Getting your Dell Printer Back Online

How To Turn Printer Online

Turn Printer Online

How to turn printer online is a widely placed search query on the internet. The printer going offline is not something you want to have to deal with at any time, least of all when you badly need to print something. Your Dell printer can do this sometimes, and when it does, you should do the following things.

How to Turn Printer Online

  • Go to Printers and Devices. You will find it in Control Panel.
  • Choose your printer form the list, and hit Manage.

Devices And Printers

  • Bring up the Properties window, and choose the Ports It will show the IP address of the printer.

Printer Properties

 

  • Type the number value into URL bar in your browser, making sure first that the PC and the printer are on the same network.

Printer Ports

  • You have just brought up the settings menu for the printer. A username and password may be required at this point.
  • After the page loads, head to the connectivity or network option. If the option is set to automatic, change it to manual or static.
  • If a manual IP address has not been suggested, you will have to type one in yourself. Use something similar to the original address, but raise the final number by 5 or 6. Write down this number and the MAC address somewhere, and then hit Apply or Save.
  • Type the router’s IP address in the URL bar and hit Enter. To find this number, bring up a command prompt, type in ipconfig/all, and then hit Enter.

  • One of the menu options will have an empty field for the MAC address. Type it in. You will also need to add the new IP address for the printer so that the router can communicate with it. For this, you may have to check out the user manual that came with the router.
  • Go to Device Manager once more, and see if the change in your printer’s IP address has been reflected here. If not, set it right.

That was how to turn printer online by setting a static address. This should solve your issue fairly quickly, and you can go back to taking printouts as rapidly as your printer can manage to put them out. The only thing you need to ensure besides the above is that the router does not reboot while you are carrying out these steps.

How to Troubleshoot Printer Not Responding Error on Windows 7

Troubleshooting Printer Problems

Common Printer Issues

If a printer stops responding while trying to print something, an error message denoting that will show up on the Windows PC. Several things cause this error, such as bad configurations, faulty connections, buggy printer drivers, spooler service not responding, etc. In case you come across the error, find the steps mentioned below for troubleshooting printer problems.

Basic Troubleshooting

First, ensure the connection between the printer and computer is fine. If you are using physical connections, make sure there are no loose cables. The same goes even if you are relying on a wireless network for that. If you are using wireless connections, turn off the printer, PC, and Wi-Fi router; keep the devices switched off for a while before powering them back on. After that, try taking printout on Windows PC to see if that resolves the issue.

Run the Utility for Troubleshooting Printer Issues

Windows has an inbuilt troubleshooter, which can be used for finding and troubleshooting printer issues if any. If you come across printer not responding error on Windows 7, follow the below steps to fix it with the printer troubleshooter.

  • Click on the Start button, type troubleshooting in the search box and open the Troubleshooting

Troubleshooting Printer Issues

  • In the Control Panel window that pops up next, click on Use a printer below Hardware and Sound.

Hardware And Sound

  • Click Next and follow the instructions on the troubleshooter wizard. In case the utility finds printer issues, you will have to troubleshoot it either with it or with resolutions from other sources.

Troubleshoot Computer Problems

Restart Printer Spooler Service

Follow the below steps to restart the printer spooler service that manages print jobs on Windows.

  • First, ensure to log in as Administrator. If you are using a Guest account, restart the computer and sign into an Administrator account instead.
  • Then, press and hold down Windows and R keys at the same time, key in services.msc  in the Run dialog box, and press Enter.

Windows XP

  • In the next window, search and find the Print Spooler from the list of Windows Services on the right column. Double-click on Print Spooler service to open it.

Print Spooler Services

  • In the Print Spooler Properties dialog box that pops up, click on Stop below Services Status option, then on Start, and on OK to restart the spooler. In case it is shown as Stopped, click on Start and click OK to confirm your action.

Print Spooler Properties

If the printer not responding error pops up despite trying all the above-mentioned steps, get in touch with a printer service professional for more tips on troubleshooting printer problems.

How to Troubleshoot Insufficient Memory in a PostScript Printer

Troubleshooting Printer Issues

Troubleshoot Insufficient Memory

Troubleshooting printer issues in Windows can be a breeze, especially if the common errors do not require the users to try out some complex steps to resolve it. Even if you have tried printing a document on a PostScript printer and have come across an “Insufficient Memory” error message, there are workarounds to fix that.

The error is exactly what it says; the print job you have initiated in a PostScript printer demands more memory from the device. Otherwise, the printout will turn out with an incomplete portion that suggests that the printer has run out of memory so to speak. For instance, if the to-be-printed document has a TrueType font that is downloaded as a Type42 font, the printer memory might not be sufficient enough to apply the font in native, TrueType format. The printer tries to allocate some space for the font, but it will eventually overrun its memory and display the error message.

For troubleshooting printer issues in PostScript software, firstly you will need to add memory to the device. To get some information about how to add memory to a PostScript printer, view the user manual that came bundled with it. Until you expand the memory of such printers that do the job with PostScript software, you will need a workaround for an insufficient error message that pops up in its control panel or Windows PC.

Workaround for Insufficient Memory Error in PostScript Printers

To work around the issue, you need to optimize the PostScript print job in a way the printer can deliver the output going forward. For that, try configuring the TrueType Font Download option to how it is shown in the below steps.

  • Sign in to Windows PC with an administrative account.
  • Click on the Start button, search for Control Panel, and search for and open Devices and Printers or Printers and Faxes.

Devices And Printers

  • Right-click on the PostScript printer and select Properties in the pop-up folder.

Printer Properties

  • Click on the Printing Preferences option, choose Layout, and select Advanced.

 Printing Preferences

  • Double-click on PostScript Options, and click on the said native Font Download
  • Click on Automatic in the checkbox of TrueType Font Download In case that is selected earlier, click on Bitmap or Outline instead.

PostScript Options

  • Save the settings, and close the Printer Properties and Control Panel

In case you find any difficulty in troubleshooting printer issues following the above-mentioned steps, get in touch with a reliable printer support team for a timely response.

How to Fix Adobe PDF Printer Not Appearing in List of Printers Error

How To Turn Printer Online

Printer Not Appearing Error

Computer users often use the PDF printing feature of Adobe Acrobat to convert Word and other documents into PDF files. This innovative Adobe Acrobat feature enables users to distribute compatible documents to clients or customers at a rapid pace. However, several people who use network printers on a daily basis recently complained that Adobe PDF printer is not showing up on the list of connected printers on their computer. If that is the case, then you will need to use a few simple network printer troubleshooting steps to resolve the issue.

Unfortunately, several computer users have no clear idea on how to resolve common printer issues. In fact, some of them do not even know how to turn printer online. If you are such a computer user, it is best to seek the help of expert printer support technicians. On the other hand, if you are planning to fix the issue on your own, below are a few simple network printer troubleshooting steps that might help you to deal with the error.

Repair and Reinstall Adobe Acrobat

How To Turn Printer Online

  • Launch Adobe Acrobat on your PC or laptop, click on the Help menu, and then select Repair Acrobat Installation from the list of options. Wait for the repairing process to complete and see whether the issue is resolved or not before proceeding to the next troubleshooting step.
  • You will now need to click on the Windows button on your keyboard and then choose Control Panel from the context menu. Scroll through the Programs section, until you find the Uninstall a Program Click on the option.
  • Select Adobe Acrobat from the list of options and then click on Uninstall.

You will now have to reinstall Adobe Acrobat to your PC and see if the printer error is fixed or not. If you have no clear idea on how to reinstall the program back to your computer, then you should consider seeking the help of printer support technicians.

If repairing and reinstalling Adobe Acrobat does not fix the annoying printer error, then they will implement a new set of troubleshooting steps to fix the issue. In addition to that, they will also give you insights on how to turn printer online and fix common printer issues, which will certainly come in handy in the future.

How to Troubleshoot the B200 Error on a Canon Inkjet Printer

Canon Printer Support

Advanced Troubleshooting Step

The Error B200 in certain Canon printers suggests a probable hardware issue associated with the printhead or even the printer. If printing gets blocked due to the error, turn off the Canon printer for an hour or more, unplug its power cable, open up the cover, and check for objects that clog the printhead such as paper clips. Remove such foreign objects in case you happen to see it, and turn on the printer by closing its cover.

In case that fails to resolve the B200 error, you would have to get in touch with printer service professionals to manually clean the printhead or clear any probable hardware issues. Note that not all such errors get resolved to perfection since Canon printer models vary, but they have a high success rate in certain printer models.

Try cleaning the printhead manually first, and if that fails to resolve Error B200, run a nozzle check in the second step. However, it is advisable to get in touch with Canon printer support technicians if you have any doubts on performing printhead cleaning manually.

Steps for Manual Cleaning of Canon Printhead

  • Turn off the Canon printer and disconnect its power cords. Proceed with the cleaning only after the printer is cooled down.
  • Open up the printer cover that lets you see the ink cartridges. Take off the printhead along with the cartridges.
  • Run a test print to see if it adjusts the alignment of the printhead automatically. There will be an option for Auto Head Alignment on the Canon printer’s control panel menu. The steps to access that setting will be mentioned in Canon printer’s user manual; so print a test page after the cleaning.

Advanced Troubleshooting Step

For this, you need on an internet-enabled Windows PC logged in as an administrator.

  • Download and update the drivers from the Canon printer support website, and do the same for the bundled in printer utility software.
  • Click on Start button on desktop, search for Devices and Printers, and open it.
  • Under the Control Panel window that pops up next, right-click on the Canon printer icon and choose Properties.

Troubleshooting Printer Issues

  • Choose Maintenance in the next window and click on Deep Cleaning.
  • Perform a Nozzle Check once deep printhead cleaning is completed.

How to Troubleshoot Network Printer Offline Error on Windows 7

Printer Offline Fix

Network Printer Offline Error

It is seen that network printers installed in Windows 7 shows as offline, even though some of the other devices in the network can access the printer. The reason for this printer offline issue is related to Simple Network Management Protocol (SNMP) status being enabled. SNMP monitors and gets information from the network devices such as routers, printers, servers, etc., to find out if a device has any problem.

Most of the network devices has SNMP support, and responds to queries made over that with the pertinent information related to the query. However, not all network devices have this particular protocol used to communicate and establish connections as well. If your printer does not implement SNMP, but other users send a printing query over that protocol, the network printer’s status will show up as offline.

There is an easy network printer offline fix or a workaround for that in Windows 7. In layman terms, it involves with disabling the protocol in order to bypass it and fix the status of network printer. Follow the below steps for the printer offline fix.

 Printer Offline Fix

  • Click Start, search for Devices and Printers and open it
  • Right-click on the printer icon and choose Properties
  • Click on Ports and choose Configure port option under that
  • Deselect the checkbox that denotes SNMP status is enabled in the new window

However, in case you do not find the option, the printer must have been installed in Windows 7 with a setup file and not over a TCP/IP Port. Unless you have shared it from a server system, follow the below steps in each network computers to add the printer over the said port in each and every one of them.

How To Turn Printer Online

  • Right-click on the printer icon under Devices and Printers and choose Properties
  • Click on Ports
  • Click on the option that starts with Add Port
  • Double-click on Standard TCP/IP Port
  • In the wizard that pops up subsequently, click on Next
  • Key in the IP address and continue the setup
  • Choose the Generic Network Card as default and choose Next
  • Click on Finish
  • Close the dialog box of Ports
  • Double-check that the Internet Protocol (IP) address has a selection
  • Click on Apply and then OK

How to Troubleshoot ‘Access Denied’ Error While Sharing a Network Printer

Printer Keeps Going Offline

Common Printer Issues

It is seen that when users try sharing a printer over a LAN network, an Access Denied error may occur:

  • If the user doesn’t have administrator login credentials for accessing the network printer user account to share it over the network; and
  • If File and Printer Sharing service is not installed in Windows PC.

Read on for troubleshooting the Access Denied error while attempting to share a network printer.

Install File and Printer Sharing

  • Click on the Start button, open Control Panel, and search for Network and Sharing Center in the subsequent window.
  • On the left side of the new window, click Change Adapter Settings, right-click on LAN icon, choose Properties and select File and Printer Sharing for Microsoft Networks.

  • If you do not find the option, click Install and choose Service.
  • Click on Add and choose File & Printer Sharing option as mentioned.
  • Click OK in the dialog box that pops up and Close it to install the Windows service.
  • Reboot the PC if Windows prompts so to complete the installation.

Ensure Printer Connections

  • The folder Devices and Printers keeps a list of installed printers in Windows. To open that, press and hold down Windows and R keys to reveal Run dialog box, enter Control Panel and click
  • In Control Panel, find Devices and Printers and open that. Your printer icon would show in that list. If not, ensure USB cable interface connected to the computer is seated tightly.
  • In case you are connecting the printer to the PC for the first time, though, install its drivers and software using the CD or download the same from the printer manufacturer website.

Configure for Network Sharing

This is a must if your printer is right out of the box or if it is not configured for sharing over a network previously. To check or change sharing status follow the below steps:

  • Under Devices and Printers, right-click on the printer icon, and choose Properties.
  • Launch Sharing
  • Make sure Share this Printer checkbox is selected to enable network sharing and click OK for that.

Connect to the Shared Printer

Once you have shared the network printer, you would have to connect it to another system in the network. For that,

  • Open Devices and Printers
  • Click on Add Printer
  • Choose Add a network printer
  • Follow the on-screen prompts for installing the newly shared network printer.

A Workaround to Convert a USB Printer to a Bluetooth Compatible One

Troubleshooting Printer Problems

Non-Bluetooth Printer

Bluetooth provides a way to send documents and photos to a printer without having to manually connect it to a computer, mobile phone, or other devices through USB cables. All you need to take printouts wirelessly is a Bluetooth-enabled device that can be paired with a Bluetooth adapter that is plugged into the USB port of the printer.

Since the wireless technology standard sends data from a Bluetooth enabled device to a different one situated nearby, you can print files wirelessly in a jiffy. You can do that even on a non-Bluetooth printer by purchasing an adapter to convert the same into a Bluetooth printer. However, ensure that the Bluetooth adapter supports your specific printer model prior to buying it; you can check its packaging for that or ask the shop owner for confirmation.

How to Enable Bluetooth

Firstly, find a free USB port of the printer and connect the Bluetooth adapter to it. After that, you have to turn on Bluetooth on the device, if it is not enabled by default. For that, navigate to the Control Panel, click on the Bluetooth icon, and choose Enable. Once the printer detects the hardware, it would install the Bluetooth software that is bundled in with the adapter you have plugged into the printer.

Printer Offline Fix

Common Printer Issues

The Bluetooth software will enable the PC and the printer to recognize the adapter that you connected. In case the external hardware is not recognized, install the software in the PC by inserting its disc that came bundled in with the purchased Bluetooth adapter. You can simply follow on-screen instructions to complete the manual installation.

After that, enable Bluetooth on the compatible device to take a trial printout or to make sure the Bluetooth support enabled through the external adapter is working fine in the printer. If so, any Bluetooth compatible device such as a computer or a mobile phone should search and find the available printer as a Bluetooth device. Once the search completes, click on Pair Device on the Bluetooth-enabled device to pair it with the printer. After that, you can send files via Bluetooth to the printer and thereby satisfy your wireless printing needs as required.

Troubleshooting Print Issues in Microsoft Word

Troubleshooting Printer Issues

Troubleshooting Print Issues

Microsoft Word is among the most well known and used word processing program in the world. Over the years, it has undergone a number of upgrades to make it more streamlined and efficient when it comes to different outputs. No technology is perfect though, and so, you still find many printing errors coming up in offices and homes. Below are some ways for troubleshooting printer issues that begin with versions of Microsoft Word.

Microsoft Word 2013

Add-ins and format are the main reason for issues with this version of MS Word. You may see error messages that tell you the program is not working properly. If so, follow the below steps to fix the error.

  • Close the message that came up.
  • Click on File and then select Open.
  • Choose Browse, and then select Open and Repair.
  • Restart the PC.
  • Open Word in Safe Mode by going to Start and typing in exe/safe, then hitting Enter.

This should take care of the issue. To try a new print, copy the open document into a new one and then run a test print. Additionally, keep the printer driver updated at all times.

Microsoft Word 2010

Sometimes, Word crashes when you use one of the Type 1 fonts, like Times New Roman PS or Helvetica. This obviously will not let you run a print. Follow the below steps to troubleshoot the issue.

  • Close all Word documents.
  • Click on Start and type in REGEDIT. Hit Enter.
  • In the registry editor, find the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes
  • In the FONTSUBSTITUTES folder, choose OFFENDING TYPE 1 FONT.
  • Right click this to get the drop down menu and then choose DELETE.
  • Close the Registry Editor, and restart the PC.
  • After the system starts up, install the OTF of the offending Type 1 fonts.

Microsoft Word 2007

Common Printer Error

Common Printer Issues

One common printer error is where there is a problem with the Data Registry for word. You can follow the below steps to fix the problem.

  • Exit all MS Office files.
  • Hit Start and then Run.
  • Type REGEDIT in the box, and then hit OK.
  • Find the following subkey: HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\DataWord 2007
  • Go to the FILE menu, and choose DATA, then EXPORT.
  • Rename the data as REG before saving it on the desktop.
  • Go to the EDIT menu and choose DELETE, followed by YES.
  • Close the Registry Editor and restart Word.