Category Archive Printer Issues

Common Cartridge Problems In Printers

Printer Problems

Printer Problems

One can generally find three types of printers that are presently popular. They are Dot matrix, Inkjet and Laserjet printers- of which the first one is rarely used nowadays. Most of the printer problems from the other two categories are related to the ink and thus, we shall discuss here the most common problems associated with the cartridges.

  1. Cartridge ‘Not Recognised’

One of the common problems people generally experience is that the printer says ‘not recognized’ when a new cartridge is installed. Mostly removing and reinstalling it should work, if not, it might have a bad chip inside. In this scenario, one can get a replacement of the cartridge from the shop where you purchased it.

  1. Slow Printing

One may find the printer is very slow due to high-quality printing. If the requirement can be compromised with an inferior quality print this can be overcome. This can be achieved by switching to the draft-printing mode in the printer setting that reduces print quality.

  1. Clogged Print Heads

If your printer is unused for some time or the cartridge is from a third party, you may not get a good print. Sometimes, you might get a blank print that makes you wonder- why my printer is not printing? This can be solved if you choose a cleaning cycle from the printer menu for clearing a blockage to the print heads. In the case of a combined color cartridge of three colors, it’s not worth cleaning the head or replacing it since it is very expensive. It is cheaper to buy a new printer.

  1. Lined Images

    My Printer Is Not Printing

    My Printer Is Not Printing

If at all the printer nozzles are working fine and the paper is also checked, you may still have a problem with the image. This mostly happens when the cartridge is running low on ink or toner. When we talk about common printer problems and their solutions, lines or splotches are generally the first signs of low ink or toner. You need to replace the cartridge with a new one or refill it in order to have a hassle-free printing.

  1. Leaking Of Ink Cartridges

Printers may not work well if there is a leak in the cartridge- which might go unnoticed sometimes. Mostly the cartridge may not have a good seal and it may leak which can be solved by removing and wiping the contact chip before putting it back into the cartridge.

What Are The Most Common Printer Problems?

Common Printer Problems

Common Printer Problems

Computer printers are very common nowadays in offices and homes. Printers can give a number of problems to the user. One need not visit a service centre for many problems as it can be self-managed mostly. However, there are people who are not acquainted with printers and hence, do not even know how to turn printer online. A probable list of the most common printer problems and suggestions for its management is explained below.

  1. Low Ink Warning

It is a very common warning while one uses the printer. The low ink warning comes at a time when the ink is about to get finished. This is a pre-designed warning in order to help you know the ink status and to save the machine from getting damaged if there is no ink in the cartridge.

  1. The Printer Doesn’t Respond

Sometimes there won’t be any warning message at all from the computer before the printer stops working. In that case, one should check whether the printer is still connected. If they are fine, check whether the Wi-Fi is enabled and also the computer is connected to the right network, where the printer is connected. If the problem is still unsolved, follow theprinter’s User Manual or contact tech support.

  1. Paper Get Jammed 

One of the most common printer problems is paper getting jammed inside the printer. It is either because the paper gets stuck in the roller or when more than one sheet is drawn into the printer at the same time. Mostly the paper jam happens because of the alignment of the paper in the tray. One has to open the rear side of the printer and remove the jam by smoothly removing the paper stuck inside and clear the path.

  1. Ghost Print

    How To Turn Printer Online

    How To Turn Printer Online

This is a common printing problem where the superimposed image of a previous image is visible in the next print. This is referred to as ghosting in the printing industry and happens especially with old printers. It is most likely related to some hardware problem when the ink kit of the printer or its drum is bad due to wear and tear. A service technician can solve this issue by replacing the damaged parts.

  1. Poor print quality

If the cartridge is not from the same OEM, one can get a poor print. Also in the case of a multicolor printer, if one of its cartridges is almost empty, it can lead to colour deviations and bad prints. There may be a problem with the nozzle of the inkjet printer cartridge, which can be rectified by cleaning the cartridge nozzle, through the printer setting.

How To Fix Printer Offline Error After Power Outage?

Troubleshooting Printer Issues

Troubleshooting Printer Issues

Printers are prone to errors or issues and many of them can be easily fixed at home with simple troubleshooting. Usually the manufacturers provide detailed guidelines to troubleshooting printer issues in the manual that is provided with the device. In certain cases you can access their official website and download the guidelines or search for it online by entering the printer error code. In situations where you cannot fix them yourself, it is better to take it to the authorised service centre. Shared below are details on how to fix the printer issues after a power outage; read ahead to know more.

Printer Offline Error After Power Outage

Option 1

If you have a wireless printer, it is common that the printer is offline after a power outage as it disrupts the connection. In this situation, you can begin by restarting the wireless router and this should reset the router. After the resetting of wireless router, the network will reboot and the wireless printer should be back online. In normal cases this should work and it should be the first thing that you should try before any other options.

Option 2

If rebooting the network didn’t fix the printer offline issue, then it could be an issue with the network settings and you should try reconfiguring it. This can be because it got reconfigured you being unaware and is common if there are multiple printer users.

Printer Offline Error

Printer Offline Error

To reconfigure the printer, find the printer Control Panel and in it click on Network Setup. Now, select Restore Network Settings and select Yes in the confirmation window. After this, print the configuration page, check it to confirm that the network settings have been restored to default and then Restart the printer. After Restarting the printer, go to the printers control panel and navigate to Settings. In it select Wireless Setting option, this opens a new window and in it tap on Wi-Fi Protected Setup option or Wireless Setup Wizard, follow the instructions and finish the process. Once you have completed the above steps try reconnecting the printer to the wireless network and see if it is online.

Option 3

If the previous option didn’t workout, then you should try disabling the SNM protocol. To do this, open the Control Panel, select Devices and Printers, locate your printer and right click on it. In the list, click Printer properties; in the window that appears next select the Ports tab and click on Configure Port. Then, locate SNM Status Enabled and uncheck it, click OK and exit. Now SNM protocol is disabled and check if the printer is back online.

These are some of the solutions to fix printer offline error and check if it works normally.

Some Common Canon Printer Issue Solutions

Canon Printer Drivers

Canon Printer Drivers

If you are looking for Canon printer repair or quick fixes then you have come to the right place. We will be discussing how to fix a couple of problems that come across a Canon printer. Some of the very common issues are the printer going offline, printer not responding, paper jams etc and there are other problems as well. Shared below are some of the common ways to fix Canon printer issues.

Canon Printer Basic Troubleshooting

You begin by checking whether the cables are connected correctly or in the case of a wireless printer, check whether it is connected to the wireless network.

Set The Printer As Default Printer

In normal cases the computer will assign default printer status to the connected printer. But, in some situations this status will be changed, and in that case you should select the correct device in the program that you use for printing. This can also cause the printer to get stuck and you have to clear all the print jobs. This is done by opening the printer menu and selecting the option “Open as Administrator”. Now, open the printer menu and select “cancel all documents” and then “Confirm” the action. This clears the print queue and check if the printer is printing properly.

Printer Driver Issue

After the above steps and still it doesn’t print, then update Canon printer drivers to fix the issue. The driver can be updated automatically by Windows 10 or you can download the right type of driver from Canon website and install it manually. This should fix the issue if it is due to outdated printer drivers.

Check Hardware Status

Canon Printer Repair

Canon Printer Repair

If the above steps did not work, then it could be a hardware issue. Check if the printer is out of ink or paper, if there is any paper jam. Replacing the toner cartridge can make it print if it ran out of ink. Even if you don’t use the printer for a long time, it causes the issue of evaporated ink and blocks the spouts. A faulty power outlet can stop the printer from printing.

Other Cause

It can be also due to installing a product or software that has a virtual printer and it becomes the default printer. So, when you give the print command it is assigned this over  the physical printer. So, changing the physical printer to default status in Devices and Printers from the Control panel can resolve the issue.

We hope that these solutions will help to solve your Canon printer issues.

How To Troubleshoot Printer Paper Jam?

Troubleshooting Printer Problems

Troubleshooting Printer Problems

Paper jams are a very common issue with almost all types of printers and there is no way you can totally avoid it. Whatever type of printer be it may either an inkjet or a laser jet, it will happen one time or the other. Many times the issue can be fixed at home following simple steps and it is also very much associated with the type of paper holding mechanism. Here we will discuss specifically troubleshooting printer issues, paper jams.

Reasons For Printer Paper Jam

The primary reason for printer paper jam issues is the incorrect loading of the paper. This can be due to sheets of paper sticking together causing abnormal thickness; the paper is frayed or folded as well as the paper tray is overloaded. Also, using the wrong type of paper i.e. wrong dimensions not supported by the particular printer model can cause paper jam. The issue can also be due to damaged rollers that pull the paper sheet from the loading tray. As they are moving parts, over time they develop wear and tear; or mishandling can also cause damage as well.

Paper jam can be due to using low quality paper and they produce flakes or shred inside the printer. Also, using such type of paper produces paper dust and when accumulated over time causes the issue. One of the most overlooked problems is using papers of different quality at the same time. Moreover, low quality or substandard toner or ink cartridges can cause the issue.

How To Find The Cause For Printer Paper Jam?

First you have to turn off the device and open the door leading to the paper path. Make sure to work in the direction of the paper path, as working against it will create tears and paper shards. Pull the paper firmly in the direction of normal operation, but carefully and slowly to avoid breakage of internal components. After you remove the paper, close the door and turn on the printer to check if there is any paper jam still. If there is still a complaint then call for the service centre.

How To Avoid Printer Paper Jam?

Troubleshooting Printer Issues

Troubleshooting Printer Issues

Make sure to load the paper correctly into the loading tray and when reloading avoid overloading it. Also, see to it that you use paper sheets of the recommended dimensions, good paper quality and same type of papers during a printing session. Run regular cleaning cycles so that the paper pathway remains clean. Also, frequently check for debris inside the printer to prevent any paper jam issue.

Following the above step can help in troubleshooting printer problems due to paper jams.

Ways to Solve Common Printing Issues in Excel

Network Printer Troubleshooting

Common Printer Issues

Sometimes, a spreadsheet does not print correctly, maybe because instead of printing in landscape mode, you did it portrait. Maybe an area of the file has not been printed or maybe it took more paper to print than required. No matter what went wrong, the following tips will help you avoid several printing issues in this program. We use Excel 365 for this guide, but almost every piece of advice in it pertains to the earlier two Excel versions too. When you encounter issues in the printout, try doing these steps before the next time you print the spreadsheet.

How to Verify the Orientation

Look at the orientation for that document before printing it. To check landscape, the usual orientation you will need to look at, click on the Page Layout tab, and choose Orientation. Then, check the page margins by choosing Margins next to Orientation. To reduce the total printout count, select the Narrow option, or choose the Custom Margins option and configure the values you want. While at it, leave some space for your margins.

How to Put a Page Break in Place

Troubleshooting Printer Issues

Excel Printing Issues

An Excel document with many columns or rows may split at a wrong area after you take a printout of it. To solve this, apply the break. To put a horizontal break, choose the row in which you need that printout to split. To put one that is vertical, choose the whole column. Then, at Page Layout, click on Breaks and choose Insert Page Break. To get rid of it, select the corresponding column or row, click on Breaks, and choose Remove Page Break. In the case you need to get rid of many page breaks, there is an option to Reset these all under the Breaks section.

How to Look At Preview

You see it to get an idea about what the printout will look like. Press Ctrl and F2 keys simultaneously to access the Print mode in which you will be able to preview your document. After that, you can switch between preview pages. When you are done, just click on the top left arrow to go back to the normal view.

How to Set or Clear the Spreadsheet’s Print Area

When the document is printing improperly, setting or removing this area can help fix it. If you have not set the right print area, you would like to remove it. To do that, select Print Area under Page Layout and choose Clear Print Area.

What to do When Your Printer Does Not Recognize Compatible Cartridges

Network Printer Troubleshooting

Common Printer Issues

A printer not recognizing a new toner or ink cartridge is a common issue, which people experience when they replace an empty one. This can mainly happen when using compatible, generic, refilled or remanufactured ink cartridges instead of the old one. Keep reading this network printer troubleshooting post to know how to fix this issue.

Solution One

  1. Remove your new ink cartridge and insert the old one in place of it. Then, leave your printer idle for 10 minutes.
  2. Put the new cartridge back into the printer instead of the old one.

These two steps usually resolve this issue. After doing them, see whether your printer recognizes your new cartridges. If you are still having trouble, then proceed to the next method.

Reset the Printer’s Memory

To do this, follow the steps mentioned below.

  1. Take out your new cartridge from inside the printer. Place the cartridge in a safe and clean place where it will not be damaged.
  2. Power off the printer.
  3. Unplug the device from power. It is important to do steps 2 and 3 separately, because some printers can stay in sleep mode even if you turn them off. Leave your printer in this turned off and unplugged state for around 10 minutes.
  4. Plug the printer back in, but do not press its power button just yet.
  5. Put your new cartridge back into the printer.
  6. Now, turn the printer on by pressing the power button on its control panel.

Hopefully, this has helped fix the problem. If you are unable to print with a new compatible toner cartridge or ink cartridge, then do the following.

Clean the Cartridge’s Metal Contacts

The cartridge has metal contacts connecting to the corresponding ones in your printer, allowing the cartridge and printer to communicate. Damage or dirt on the metal contacts in the printer can not only keep these from connecting, but this can also stop the device from reading data on the chip. Do as per the following steps to clean the contacts.

  1. Turn off and disconnect your printer from the power socket. If you use an inkjet printer, ignore this step because its cartridges have to be removed before turning it off.
  2. Carefully take out the cartridge and place it to one side upon a flat surface.
  3. Check the metal contacts of the cartridge.
  4. Look inside your printer for the connection point.
  5. Gently wipe the metal contacts on your printer and cartridges with a lint-free cloth or dry cloth to remove dirt or residue. While doing this cleaning task, be cautious not to cause damage to the component or device.
  6. Replace the cartridges inside your printer.
  7. Turn the device back on.
  8. Retry printing.

Doing the above should fix any problems you may be having with microchips or dirty contacts.

Still having trouble?

Troubleshooting Printer Problems

Troubleshoot Printer Issues

If you are having trouble despite doing all the aforementioned, there are some more things to check.

  • Confirm that protective strips and covers were removed from the new component when you installed it in the printer. You usually have instructions in the package that will show how to perform this.
  • Confirm that you bought the right product. Make sure you bought a toner or ink, not a drum unit or another maintenance item. Believe it or not, this mistake happens to even the best of people. Call a technician if you need help with fixing this.
  • Update your printer firmware as per what is written in the instruction manual. You should be having instructions in it on how to update your printer’s firmware. If you do not have them, you can also do this by following the same in the printer manufacturer’s site.

If you have run out of all of these troubleshooting options, then you might be having faulty microchip or faulty cartridge. Provided you purchased it from a reputable supplier and meet their return criteria, you should be able to return it. Besides, some makers are making it harder for customers to use a remanufactured or compatible cartridge in their printer with modern technology.

That printer maker could be manufacturing branded cartridges for their own products. They may even warn you against using cartridges compatible with their printers from other cartridge manufacturers. If you went against their warnings, and if something happens to your printer, you might not be eligible for warranty. However, if nothing has happened, you only need to remove the cartridge from your printer and return it.

Just get in touch with the cartridge seller and they will verify whether you qualify for either an exchange or refund. Do not hesitate to make the call, fearing the supplier may deny your claim for either a brand new printer cartridge or cash refund.

Finding Drivers for your Printer

Printer Driver Issues

Common Printer Issues

It can be tough when you cannot seem to find the software that makes your printer do what it’s supposed to. There are ways to work around a printer driver error, however, and that includes getting the right drivers from the manufacturer, getting it from another source, or even skipping it for something else.

Double Check the Documentation

Maybe the trouble you’re facing has to do with finding the right link on the internet for the drivers you need, although most manufacturers make sure theirs are easily accessible to customers. That said, knowing the right place to look can confuse you to bits. Take a step back and re-browse the user manual and the quick start guide for more info, and don’t forget to check any other documentation as well if that doesn’t help. What you are looking for is a URL, and maybe it’s going to be in the shortened format.

Check the Support Pages

If you cannot find a URL or a link available in any of the places mentioned above, then move on to the support pages which the manufacturing company maintains online. Plenty of manufacturers including Brother, Canon, Epson, and HP make sure to keep their support pages updated with the latest drivers for supported printer models.

Hunting Down the Drivers Online

Printer Driver Error

Manufacturer Support Pages

Support pages may not always come up with what you went to them for, and manufacturer’s tools used for searching by model may not work as well as you need them. In such cases, searching online may be your only go at landing the exact driver for your printer. If you haven’t tried this before, here is how to do it properly: type in the specific model name, and include “driver”, plus the operating system that you need the driver for.

Ask the Company for the Driver

If searching nets nothing, it may be possible to get something by reaching out to the company. See if your printer’s manufacturer offers chat-based support, and if not, get in touch via email or phone, citing exactly what it is that you want from them. Oftentimes this works, while in others it doesn’t.

If all of the above methods fail to get you the exact driver software that you need, then you can try using a generic print driver. For help with that, or if you see any other printer driver issues, you can get in touch with a certified printer technician by getting in touch with us over phone or email.

4 Ways for Printing Remotely

Printer Offline Error

Common Printer Issues

Some think remote printing is hard, and it sometimes is. However, it does not always have to be that way. Remote printing is basically a simple matter of printing to a machine placed down the hall, or even on the other side of the globe. Following are some simple steps to accomplish this. Don’t worry; we’ve made sure these are the easiest ones out there, and which require little to no professional help from your IT guys.

Use a Wireless Printer

The fact that you print does not mean you need a separate printer which is linked to every PC in the house. Most new printers happen to be network machines capable of connecting to your Wi-Fi network. Once the setup is in place, you only need to add the right driver software on each of the PCs, and then all of them can print to the Wi-Fi printer as long as they are on the network.

This is not like sharing a local printer with Windows; there is no need to leave the main PC running—all you require is that the printer stays on, and anything can be printed directly to it. The thing about such printers is that you can only print to them over a network that is local, which means if the printer driver is unavailable, or if you want to try something over the internet, then you will need to try a few other tricks.

Share over a Local Network

In Windows, it’s easy for you to share printers among computers on a local network. This works well if the local printer links to the computer through a USB connection. After printer sharing is set up, the machine works almost the same way as a networked printer. You need the connected computer to be powered on though, and as long as that is the case, any other PC with authorization can send print jobs successfully.

This is most easily done with a Windows 8 or Windows 7 Homegroup feature. You need to do little besides arrange a Homegroup and then select the Printers option, and this would share the connected printers on the network. Joining other PCs on the Homegroup would enable you to see in them the same networked printer on a list. Again, the computer that is sharing the printer needs to be online at the time.

This option too works only on a local network. That means while you do get to share printers between PCs in different Homegroups, it is just easier to stick to the same one for simplicity’s sake.

Use Google Cloud Print

Troubleshooting Printer Issues

Troubleshoot Printer Error

This is a remote-printing solution from Google, for which many new printers carry built-in support. If Cloud Print support isn’t there in your printer, you can still set it up the using Google Chrome. After you configure a printer to work this way, it gets linked to your Google account. Then you get to remotely access that printer using your credentials. One of the printers can also be shared with another account, which means the chance for people to print remotely to your PC with the same ease as sharing files through Google Drive.

Google Cloud Print is relatively new, and not something you can use with all printers. Google Chrome comes with support for Cloud Print; plus, you can use related apps on other platforms like iOS and Android as well. Google did release a recent Google Cloud Printer service meant to run on Windows desktop. You just need to install this, and you will be able to get the same print dialog when you try to remotely print something from, say, Microsoft Office, or a desktop app.

Use a VPN

If you are looking for a way to access a standard network printer which is shared over Windows networking when you happen to be far off from the local network, it is possible to do that using a virtual private network. Connecting to a VPN means you computer sets up a secure tunnel to the VPN server on that remote network. All of your traffic gets sent via this tunnel, and your PC behaves the same way as it would if it had been in the same room as the remote network. It would be able to access locally shared printers and other network resources.

After connecting to a VPN, the printer becomes available, in that you can print to it the same way as on a local network. A lot of businesses set up VPNs in order for their employees to be able to remotely connect, which means you can sometimes do the same using an existing connection. While the setup is more complicated than the use of Google Cloud Print, it can be done as long as you follow the steps correctly.

That was on how to print remotely using various methods. All of them work well for most new computers and printers. If you see a printer offline error getting in the way, or need help troubleshooting printer issues, call us and we can give you the assistance you need.

Ways to Fix Fatal Errors When Installing HP Printer Drivers in Windows 10

Printer Offline Fix

Common Printer Issues

When you are trying to connect the HP printer to your Windows PC initially or after your installation process, the HP driver has to be started to get the printing process underway. As in the case of hardware peripheral devices, HP printers also need you to install proper devices first. In certain cases, drivers may install by themselves and in others, you may have to download the right printer driver and install them manually. In either case, the installation process of an HP printer is not the easiest and may involve errors. Below is a discussion on the ways to fix the errors through printer offline fix while installing HP printer drivers in Windows 10.

Solution 1: Disable HP Smart Install

HP Smart Install refers to software that comes with HP Printers. Even though this is not supported on HP, it creates problems with driver installation. Therefore, if you are seeing a fatal error during the installation of  HP Printer driver, uninstalling the HP Smart Install will correct this issue. You may follow these steps to get it removed.

  1. Visit Setup and then Service on your printer screen.
  2. Select HP Smart Install and Check if the feature is disabled.
  3. Now go ahead and install the driver to see if disabling the feature will solve the error.

Solution 2: Run Windows Troubleshooter

Windows 10 is fitted with a built-in troubleshooter which helps users to solve any existing problems by themselves. It is capable of finding and fixing several issues in your PC. Try and troubleshoot the printer by following these instructions:

  1. Select Settings. Choose Update and Security.
  2. Bring down the Troubleshoot tab. Check “Get up and running” section and pick“ Printer.” Select Run the Troubleshooter button to proceed.

Troubleshoot Printers

  1. The troubleshooter conducts the diagnostic check for all the common problems that could impact printer functions like Spooler printer feature.
  2. In case it is found, it will request you to allow the recommended settings to solve the issue.

In case the issue exists, cancel the troubleshooter and follow the further steps given below.

Solution 3: Disconnect and Reconnect the Printer

You may try to reconnect the printer after disconnecting it. This may fix the issue in some cases.

Firstly, turn off the printer and disconnect the computer from it. Wait for a few seconds and reconnect the printer. Use a different USB port this time. It is also possible the USB ports cause errors.

Solution 4: Remove the Printer from Control Panel

Another possible solution is to remove any printer mentioned from the Control Panel. You will also have to remove drivers from the printers that could be installed on your system. For this, you may follow the following steps.

  1. Select Control Panel. You can reach it by simply typing Control Panel in the Cortana/search bar and choosing it from the results.
  2. Below Hardware and Sound, Select View devices and printers.
  3. Choose one among the listed HP Printer and select Remove device.
  4. Restart the computer after removing it.
  5. Press Windows Key + R, and enter the following command and then click OK: Printui.exe /s
  6. It opens the Printer Server Properties window. Pick the Drivers tab and select one of the mentioned HP printers. After this hit on the Remove button.
  7. Pick Remove driver and driver package choices and then hit OK.

Confirm by installing the driver one more time. If it still exists, restart the computer and try once more.

Solution 5: Stop Print Spooler Service

One more way to fix the fatal error when installing the HP printer is by stopping the use of Print Spooler service out of the services window. Once you have done this, you may delete the files in the Spool folder. Follow the below steps to finish this process.

  1. Choose the Run dialogue box by clicking Windows key + R simultaneously. Then type “services.msc” and click the enter button.
  2. This opens the Services window. Find the Printer spooler from this list.
  3. Right-click the Printer spooler option and pick Stop. Exit the Services window.

Printer Spooler Properties

  1. Go back to the Run dialogue box and type Spool before hitting Enter.
  2. Delete all contents of this folder. In case the administrator permission is asked for, select OK.
  3. Select the Services window again through the Run dialogue box and open Print spooler service. Right-click on this and then click on Start.

Try to run the driver installation package again and check for improved performance.

Printers are unavoidable components of any office. Without them, several purposes would be left unfulfilled. In case your HP Printer is showing a fatal error or troubleshooting printer issues while installing the driver, there are several solutions like given above. Use these instructions well and get your printer running smoothly.