Category Archive Printer Issues

How to Fix the Printer Offline Error on a Mac

Printer Offline Error

How To Turn Printer Online

It is seen that sometimes an offline status pops up on Mac when trying to take a printout. It suggests that the Mac OS cannot communicate with the connected printer and it is an annoying error for sure, but it could be simply that the printer may be turned off or a USB connection is loose.

Ensure Printer to PC Connectivity

This is the first thing to do when printer offline error appears on any OS. Follow the below steps to make sure that. Prior to proceeding with these steps, make sure the printer is connected by checking if it appears on the list of devices on your system.

For a USB Printer Connectivity

  • Switch off the printer by pressing on its power button, and then wait for 5 seconds.
  • Unplug the USB cable connected to the device’s back.
  • Switch on the printer. It might begin printing queued documents, so wait for it to complete that and turn silent prior to proceeding.
  • Wait for 5 seconds, and reconnect the cable to your printer. While at it, ensure the cable sits securely on the USB port of the printer. In case it begins to print, let it complete that before moving on to the next step.
  • Retry printing. If it does, you are good to go. If not, read on to learn how to turn printer online over a wireless network.

For a Wireless Printer Connectivity

  • Switch off and on the printer and wait for it to become silent.
  • In case the connection does not come back after restarting the printer, then try the same for the router after closing all activities on the network. To restart the router, first unplug it from the power source and wait for ten seconds.
  • After you connect the router to the power socket, wait for it to establish connectivity to the internet. A light will display indicating the connectivity, so ensure that prior to proceeding.
  • Reboot the PC and wait for it to turn inactive. Once it restarts, click on the Apple icon, and choose System Preferences. Then, click on Printers and Scanners to open the list of printers installed on Mac.

Printer Offline Error

  • If you can choose your printer from the device list, it is connected. However, if the printer does not show up on the list, and you have no options to make it appear there, then the network connection is causing the printer offline error.

Reset the Printer

  • Ensure the printer is inactive prior to proceeding.
  • When the device is switched on, unplug the power cord from its back. Disconnect the same from the power outlet. Wait for at least 1 minute.
  • Reconnect the power cord into the power socket.
  • Re-plug the power cord to your printer’s back.
  • In case it does not switch on, press on the power button for that.
  • Once it turns on, retry taking the printout. If you cannot, move on to the next step.

Delete Other Printers from Mac

If multiple names of the same printer are listed on the computer, remove unwanted entries and keep the one shown as Idle. Note that the Idle printer status in the list is highlighted in green color. After ensuring that, follow the below steps.

Printer Offline Error

  • Open the list of printers from Printers and Scanners.
  • Then, remove extra entries of the same printer by choosing one by one and clicking on the minus button shown on the bottom left.
  • Then, configure the idle printer as the default one.
  • After that, retry printing.
  • If the printer offline error persists, move on to the next troubleshooting step.

Clear the Current Print Queue and Re-Add the Printer

Removing the print queue from the said list and adding it back creates a fresh printing session on Mac. Follow the below steps for that:

  • Ensure there is internet connection on Mac.

How To Turn Printer OnlineIn the list of printers, click on the device, and delete it by clicking on the minus button.

  • To add it back onto the list, click on the plus
  • Then, choose the printer from a new list that appears, and click on Add
  • Click on Use or Print Using.
  • Then, choose the available printer or the AirPrint.
  • Once it appears as Idle in the printers list, retry printing.

If the offline status persists, proceed to the next step to troubleshoot it.

Reset or Reconfigure the Printing System

  • Right-click on a blank area in the list of printers, and choose Reset printing system. Confirm the same upon prompt.
  • Type the administrator account’s Username and Password, and choose OK.
  • Wait for the process to complete and the said list is empty.
  • Add the printer once again to it as explained earlier.
  • Retry printing.

If all these steps fail to fix the printer offline error, you might require advanced troubleshooting to deal with the same. In such a case, get in touch with our certified printer support experts for quick assistance.

Fixing an HP Printer That Has Gone Offline

Printer Offline Error

Common Printer Issues

A printer offline error is not an uncommon problem for PC users. However, it can be hard to fix, especially the first time that it appears. If your HP printer throws this issue at you while you are trying to get work done, you will need to do the following things to resolve the situation.

Check Connectivity with HP Print and Scan Doctor

In Windows 10 and 8, you can download and use a specific software called HP Print and Scan Doctor, which deals with many problems including printer offline conditions.

  • Download the installer file.
  • Open exe in the download folder.
  • After the program opens for the first time, hit Start and choose your printer from the list shown. If it is not there, turn it off and then back on again; then hit Retry. If the connection is flawed in some way, follow the instructions shown on the screen.
  • Hit Fix Printing.
  • Continue to the next step if the printer offline error persists.

Reset Print Environment

The purpose of this is to restore the connection between the device and the printer, and hopefully, the below steps should help you achieve that.

  • Turn off the printer and wait for 10 seconds. After this, pull out the power cord.
  • Turn off the PC or whatever device you are attempting to print from.
  • Plug the power cord back into the printer, and wait for it to power on automatically. If it does not, then turn it on manually.
  • If the printer is connected via wireless, you will need to restart the browser.
  • After that, pull the power cord, and wait 10 seconds before plugging it back in.
  • Wait until the network activity light on the router becomes active.
  • Hit the wireless button to turn off the wireless connection. Alternatively, push the wireless icon. Turn the connection back on.
  • Wait until your printer reconnects to the router.
  • Turn on the PC.
  • Plug the power cord back into the printer.
  • Try printing something. If it works, then the printer offline error has been taken care of. Otherwise, move on to the next method.

Set Default Printer

You may have changed the default print driver by mistake, which means you can have something as grossly unrelated as a WSD driver, which in all fairness has a similar name that the PC probably latched onto. Change the default to the driver you installed originally, and confirm the use of the printer as online.

  • Search for devices in the Start menu, and from the results that come up, select Devices and Printers.
  • Right click on the grayed out printer shown here, and choose Set as Default printer.

Devices And Printers

  • Try printing something. If it works, then the printer offline error has been taken care of. Otherwise, move on to the next method.

Connect to a Wireless Network Once More

When a wireless printer is being connected to a network, it bears ensuring that the name of the network is the same as the one the PC is connected to. Refrain from connecting the printer to a guest or host network of the kind found in coffee shops, apartments, hotels, and schools. These would have additional login requirements or security features that can keep you from connecting.

Connect to the Wireless Direct Connection

If the wireless printer cannot be connected to your network, then you should try using the wireless direct connection of the printer and see if that lets you print. The procedure for wireless direct printing is something our experts can help you with, so feel free to call us up on the toll-free number.

Update Printer Firmware

HP is consistent with the printer updates it puts out, which for a user is a blessing on many levels. Updating your printer firmware may be all it takes to get rid of a printer offline error. Try that, and if it does not work, move on to the next method.

Reinstall Printer Software

  • Take out any attached USB cable from the printer.
  • Click on Start and search for Programs and Features, and click on the first result that appears.
  • In the Programs and Features window, find the HP printer from the list of programs installed on the PC, and double click to start uninstalling it. Follow the prompts to completely remove it from your PC.

Uninstall Printer Software

  • Reinstall the printer software using either an installation disk or a newly downloaded installer file of the latest version available online. Complete the installation by following the instructions shown on the screen.
  • Try printing something. If it works, then the printer offline error has been taken care of.

If your printer offline error persists, call us on 844-204-2153 to have our team of experts fix your issue in minimal time. Certified experts know their way around troubleshooting printer problems, which means your printer would be in safe hands.

How to Fix Error 7031 and Error 7034 in your Print Spooler

Troubleshooting Printer Problems

Common Printer Issues

Not being able to print a document when you need to can be maddening. Sometimes, it turns out to be an issue that can be solved with easy troubleshooting, in which case the whole thing become marginally bearable. However, at other times, nothing you do seems to fix the problem or even affect it in any way, and that is hard to deal with. Reinstalling Adobe Acrobat and other printing-related programs you regularly use may not have any effect on your situation.

Below are two print spooler errors that can drive you up the wall, and how to resolve them. These are commonly seen in more than one version of Windows, but the basic methods to resolve them remain the same across all platforms.

Error 7031

This error happens when gdi32.dll fails to correctly identify how big some of the printer drivers are. You may already know that the size of the printer driver needs to be correctly identified in order for everything to work smoothly following a print command. In the case of Error 7031, the message you receive says: The Citrix Print Manager Service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

7031 is the Event ID here. After reinstalling the print drivers and trying again to print something, you may get the following message: Windows cannot connect to the printer. The local print spooler service is not running. Please restart the spooler or restart the spooler or restart the machine.

The most likely explanation is that some of your printer’s drivers are damaged or missing. This happens usually after an OS upgrade, which may have taken place while the printer was still connected to the computer. Alternatively, it may have been caused by an antivirus, which accidentally deleted the now-missing drivers. With regards to work, Error 7031 is a solid roadblock, removing which requires knowing the exact driver that got corrupted in the first place.

Resolving Error 7031

First of all, you need to update spoolss.dll, netevent.dll, and spoolsv.exe. These are essential files and services without which no printing operation can be initiated from your PC. Make sure you do not delete any of them by mistake. After updating, do the following.

  • Go to Start, and then search for Run to open the command box. In the pop-up window, type cmd and hit OK. Type in sc config spooler depend=RPCSS and hit Enter. Take care not to leave a space before the = sign, and to leave one after it. If this gets the print spooler back in commission, reinstall the printer driver. If not, go to the next step.

Printer Spooler Configuration

  • Download the patch containing the drivers for your OS and extract this in C:\Temp. Create the folder by going to Start, All Programs, and Accessories, in that order. Run cmd as Administrator, and type MD C:\Temp and CD\Temp in consecutive lines. Hit Enter.

Command Prompt

  • If the above method does not resolve the issue, consider calling our tech support service and have them look at your PC and printer issues. Certified professionals are much more likely to figure out what is wrong, and how it can be fixed without wasting time or compromising the existing setup of your system.

Error 7034

This error is a close cousin to Error 7031 in the way it manages to stall work and annoy the PC user. What you see is that the print spooler comes to a halt, and sometimes, the printer’s icon in Printers and Faxes disappears, making it hard to find and troubleshoot in case the need for that arises in the future. Following are steps for troubleshooting printer problems that cause Error 7034.

Resolving Error 7034

  • Create a folder named Print spooler.
  • Navigate along the following path: Start > Control Panel > Printers and Faxes > File > Server Properties > Advanced.
  • In the Advanced tab, type in a new location and hit OK. When done, reboot your PC.

Printer Server Properties

  • Hit the Windows and R key combo. In the Run box, type in sfc /scannow and hit Enter.

Troubleshooting printer problems such as these and the printer offline error can be easy as long as you follow the proper steps, and safe if you have system restore points to revert to in the event that an unforeseen complication crops up. Sometimes though, you may get saddled with something that requires technical expertise to work past, and this is when you should call our tech support team. Our certified experts can work on your printer issues and eliminate them in a speedy and efficient manner.

How to Troubleshoot Printer Not Found on OpenOffice

Printer Offline Fix

Common Printer Issues

When the printer is not detected by OpenOffice, you will not be able to take printouts of supported documents. This error message can be as annoying having to look for a printer offline fix despite an established connection on the computer.

Confirm if the Issue is Only with OpenOffice

For that, try printing a spreadsheet or a word file from a different word processing application or compatible software. If you can take printouts, then it is likely that the error pertains to only OpenOffice. If so, move on to the next steps.

Uninstall and Reinstall OpenOffice

This might seem like an obvious fix to the “not found error” that appears on the software but still try it out. It is likely that installing an update or updating Windows may have caused bugs in OpenOffice printing system. Do not assume that you can roll back to the previous version of the software or the OS to fix the issue. Instead, uninstall and reinstall it after taking backups of key OpenOffice compatible documents.

Check the Printer Configured As Default

If you configure Microsoft® XPS Documents Writer as default on OpenOffice, then it will let you Print to File but not take printouts. To check the printer is set as default on the software, open it and navigate to File > Printer Settings. If the correct printer is not configured as default, then change it with the one you need or use most of the time to avoid “printer not found” errors going forward.

Remove the Printer from Windows

If you have no plans to take printouts on the printer via the software, remove it from the OS. For that;

  • Click on the Start button, search for Devices and Printers on the search box, and open it.
  • Then, in the new window, right-click on the printer and choose Remove device.

Remove Printer Device

If you are planning to use the particular printer, reinstall its driver only once you complete the same for OpenOffice, update the software or reset its user profile.

Reset the Profile of OpenOffice

It is seen that this can fix default “printer not found” error on the software. To reset its profile, navigate to the directory of OpenOffice on Window’s C: drive and rename the folder named User to something else. After renaming the folder, open OpenOffice. Once the setup starts, click on No upon prompt if you want to use previous software settings or data.

In case you are looking for a printer offline fix, or any such issues, contact our online technicians for an advanced troubleshoot via the toll-free helpline number listed on top.

How to Troubleshoot an Inability to Print a Web Page on Firefox

Troubleshooting Printer Problems

Common Printer Issues

Many of the printer issues are caused by improperly configured setting, faulty system files, etc. Still, people look for ways for troubleshooting printer problems even if the printing system is not to be blamed. For instance, Mozilla Firefox has its own codes and settings to respond to a print command from the users. In fact, the inability to print a web page or print preview page on Firefox may be caused due to the browser settings not matching the printing requirements.

Check Page Settings on Mozilla Firefox

Make the below changes to Firefox settings, and proceed to print the web page subsequently.

  • Open the web page you want to print on the browser, click the menu button on its toolbar area, and choose Print option from the pop-up list.

Printing Options

  • Then, the window of print preview will appear. Under that window, ensure that the page orientation is set as Portrait and Scale is configured as Shrink to fit.
  • After that, click Page Setup and choose the tab titled Margins and Headers or Footer.
  • Ensure that Margin Settings in the respective section are configured to its default values, which tends to be 0.5 inches or 12.7 mm.
  • Now, click OK on the Page Setup window, and navigate back to Print Preview to choose Print Upon the user command, a new window will pop up.
  • In the window of Print, ensure that printer name is correct. Also, check that Print to File is not selected.

Reset the Printer Settings on Firefox

Apart from the page setup settings of Mozilla Firefox, even printer settings configured on the browser may lead to errors in printing a web page. Follow the steps mentioned hereunder to troubleshoot any issues due to printer settings of the web browser.

  • On Firefox’s address bar, key in about:config and hit Enter key
  • You might see a warning page on the browser prompting you to click on I Accept the Risk Click that to proceed.

Firefox Address Bar

  • In the about:config page’s search field, look for print_printer
  • Right-click on the setting and choose Reset.

Mozila Configuration Page

  • After that, exit Firefox by clicking on its menu button. Then, restart the browser to see if you can print the web page now.

If you still face the same issue, you should get in touch with our browser support technicians for troubleshooting printer problems. You can call our experts on the toll-free number listed above or start a live chat session now for a quick response.

How to Fix the Grinding Noise in an HP Deskjet Printer

Troubleshooting Printer Problems

Grinding Noise In Printer

Everyone has experienced some problem or the other with their printer, which is why manufacturers put up information regarding the steps they can take to resolve common issues. A lot of the times, troubleshooting printer problems takes little more than cursory computer know-how and adherence to procedural steps. Below is the procedure for fixing the grinding noise coming out of your HP deskjet printer.

Troubleshooting Printer Problems Such as Grinding Noise

  • Turn it on. If you are dealing with the 3820, 5500, or 6000 series, open the cover and make sure the carriage is placed at the center. If not, you will need to take out the power cable first.
  • If the carriage moves to the middle or the service stations lowers, take out the cartridges. Look inside for broken parts. If the carriage did not move to the middle, try manually sliding it there.
  • Close the printer cover.
  • Refer to the relevant support document online to see how the cartridge can be unlocked from the right-hand side of the printer.
  • Take out the rear access-door. Alternatively, remove the two-sided printing apparatus, and see if any paper has jammed anywhere. Remove the obstructions you find.
  • Troubleshooting Printer Issues

    Common Printer Issues

    Double-check the paper. This is to make sure that the carriage is left on the right-hand side of the printer. Turn the rear guide rollers in the upward direction five times, and then down four. If you are unable to move this, then release the top cover and move the carriage towards the right (assuming it is not already there and can be moved). Try rolling the rollers once more, this time pushing the clutch inwards. If this does not work, move on to the next step.

  • Put back the rear access door part, or the two-sided printing part. Replace the top cover where it was originally.
  • Plug in the power cable.
  • Turn on the printer, and put the cartridges back in place. If you can move the carriage, but the grinding has not stopped, the problem may be with the paper feed. If it is the carriage that does not move, then there is something wrong with the carriage stall.
  • Install the cartridge, and then if you see the solid power light on the printer run a self-test to see if it is working right.

For help with troubleshooting printer issues such as this or others, call 844-204-2153. Our certified experts are skilled and experienced at troubleshooting printer problems in minimal time.

How to Troubleshoot Memory Not Sufficient Error Related to Printers

Printer Offline Fix

Common Printer Issues

While trying to take printouts on Windows XP, an error message appears denoting that the memory is not enough. It may appear before another error, which may be concerning a file missing, so locating and reinstalling that will troubleshoot printer issues on Windows PC. This can be as annoying as encountering and having to find a printer offline fix for Windows.

Reboot the PC and Retry Sending Print Jobs from a Different Program

  • Reboot the system. If an error denotes that there is a print job pending, Cancel it on the printer-specific software or delete the file initiated for printing from the spooler.
  • Press Windows button, and click to open Notepad from the Start Menu.
  • Key-in a short sentence on the text file, and press Ctrl and P keys simultaneously to run a test print.
  • In case the text prints successfully, it is likely that the file you tried to print earlier is corrupted, or that the PC does not have sufficient hard disk space for processing the spool file.

Test Printing

Connect the PC to a Free USB Port

If the printer is connected to parallel cable, follow the steps mentioned below for connecting it to computer’s USB port instead.

  • Uninstall the printing software that came with the printer
  • Disconnect the cable that runs parallel from the printer and the PC
  • Reinstall the bundled printing software
  • Connect its power cord and then switch on the printer
  • When Windows prompts, connect it to the PC using the USB cable

Check if Available Memory Corresponds with Minimum System Requirements

You also need to check if the available system resources support a multipurpose printer. First, check the currently used memory in Task Manager, and then double-check if PC meets the required amount.

  • Press down Ctrl, Alt, and Delete keys simultaneously and open Task Manager.
  • Go to the Performance tab, and check the memory in use by the printer.

Windows Task Manager

Verify if the printer’s user manual or label has mentioned the RAM and if it corresponds with the necessary memory for printing.

If all these methods fail to work for troubleshooting printer issues, then you have to manage as well as modify hard disk space for your printing needs. Get in touch with our tech support team for more details regarding the same, or if you are in need of a printer offline fix.

How to Configure a Windows 7 PC for Bluetooth Printing

Troubleshooting Printer Problems

Common Printer Issues

Bluetooth printers offer a convenient way to send and print documents from a Bluetooth-enabled computer. Even if your PC doesn’t have Bluetooth, this can be enabled by adding a Bluetooth dongle in one of the USB slots. After that, enable Bluetooth in the PC by installing the accompanying software, and add a compatible printer to it to start taking printouts. This way, if your printer goes offline due to wired connection problems, you can still print by sending documents over Bluetooth.

To enable Bluetooth printing and file sharing, you have to pair a discoverable device with the PC. You can set the computer as discoverable to the Bluetooth devices nearby using the below steps. This way, even if you are troubleshooting printer problems on Windows 7, you can rely on Bluetooth connectivity for your printing needs.

  • Click the Start button on the desktop, search for Devices and Printers in the search box, and open that.
  • In the next Control Panel window, under Devices, right-click on Windows computer and choose Bluetooth settings from the pop-up menu.

Device And Printers

  • In the Bluetooth Settings dialog box that appears next, under Discovery, put a tick mark in the checkbox to make the Bluetooth-enabled system discoverable to other devices. In other words, you need to allow other Bluetooth devices find your computer, so choose the respective option from Options

PC Bluetooth Settings

Now, pair the tablet or mobile devices through which you want to send print jobs to the system. For that, navigate to your mobile’s Bluetooth setting or toggle, make it discoverable or visible to nearby Bluetooth devices, and choose the Bluetooth computer from the available devices to start pairing. If it prompts you to enter a passkey for pairing, match the key at both ends and tap on the Pair option in the phone, and Bluetooth pairing will get done in a few seconds.

Adding a Bluetooth Printer to Windows 7

To add a discoverable printer to the computer’s list of devices, do as follows:

  • Navigate to Devices and Printers as mentioned above.
  • Then, click on Add a printer button in the Control Panel window, and choose Bluetooth printer from the next dialog box. If the Bluetooth-enabled printer is switched on, Windows will search for the discoverable Bluetooth device and display it in the dialog box.

Hardware And Sound

  • Click on the printer, follow the instructions that appear, and you are good to go.

Add A Device

If you want help with troubleshooting printer problems, get in touch with our online printer service professionals.

How to Ensure Print Notification Not Showing on Windows XP SP2

Printer Offline Error

Common Printer Issues

After installing Windows XP’s second service pack, users tend to come across the below issues when sending a print job to a network printer:

  • The notification messages denoting print status not appearing
  • The printer’s icon not showing on Windows taskbar

The issues may happen on Windows XP when users set up an open port in the Firewall on their network connection, and configure scopes of an exception for using Custom list or My network (subnet) only settings in the dialog box titled Change Scope. Note that any of the above-mentioned issues may occur on the OS although print notifications are not disabled in the dialog box of Start Menu and Taskbar Properties. It might be set as hidden or inactive. Follow the below steps to change that, and make notification to show when sending print jobs through a printer shared over the network to a server system.

Steps to Follow

To access the setting namely Hide Inactive Icons on the notification bar, and see incase your printer is configured as Always hide, follow the steps mentioned below:

  • Right-click on the taskbar of Windows XP, and click on Properties from the pop-up menu.
  • Below the above-mentioned Properties dialog box that pops up next, click on Taskbar.
  • In case Hide inactive icons checkbox is chosen in the dialog box, click on Customize button shown below Notification area.

Windows Properties

  • Below Current items, ensure the icon of Printer is configured as Always hide. In case it is set to that, change the same to Always show or Hide when inactive, and click on OK twice to confirm the changes.

Customize Notification Icons

For notifications to work remotely, the printer spooler needs an RPC channel from a server system in the network to that of the client. This channel cannot be created in case client does not have print and file sharing ports open, which happens since the Firewall treats such notifications as uninvited network traffic. When the Windows application block network traffic the server system uses polling notifications, which can cause a 20 second delay on other network computers.

For improving the performance and avoiding polling notifications, XP first double-checks the port settings of Firewall. In case the network ports are open, or its value cannot be determined, the server systems open a communication channel with client’s system. If ports are closed or in case opened with limited scope, XP falls to polling notifications. That have limitations, especially balloon notifications do not work.

If you come across printer offline error or other issues while printing on a network printer, contact our printer support professionals to resolve the same.

Things to Do When the Network Does Not Detect your Printer

Network Printer Troubleshooting

Printer Network Issue

Printing from a network can sometimes be a hassle, such as when the print does not work. Often this is because the network does not detect the machine. You can solve this issue through some basic network printer troubleshooting.

It is Not Connected

Make sure the printer is connected to the power outlet. You will see the green light if it is. If it is shared, it will also be displayed in the PC’s task bar. If not, do the following:

  • Restart the printer and see if it connects.
  • Unplug the power and plug it back in, and see if that works.
  • See that the connection setup is done right.

The Consumables

Is there paper in the tray? Have you run out of toner or ink? Make sure these settings are the way they should be. Check the front panel display to see if the level of toner or ink is too low. Stock up accordingly, and see that paper has not gotten jammed.

Network Connection

Your printer may be connected over Wi-Fi or network cable. See that this is set up correctly. Check the proper cables, or the Wi-Fi network’s password. This is part of basic network printer troubleshooting. Maybe the Wi-Fi password has been changed and the printer was not reconnected after that.

Paused Queue

There is a software for every printer that lets you mange print jobs, including cancelling the ones in queue. When printing from the office network, users can cancel jobs that are in the queue, in case the device gets bogged down from excessive jobs. Open up the printer management software and check the status of the queue. Free this up by cancelling or restarting jobs.

Old Printer Software

Printer Management

Common Printer Issues

Old printer software can create problems when you are trying to make a print. The right driver is needed to send document data over the network. Update as frequently as possible, and especially if you have recently updated your OS.

Printer Sharing is Disabled

People often overlook this factor during network printer troubleshooting. The File and Printer Sharing option needs to be enabled for the network, which the printer is connected to. This is the only way the PC can access the printers. So for that to work right, turn the feature on and see if that helps.

These are some things, which you can do to resolve printer issues on a network. Call 844-204-2153 for advanced printer support if you need it.