Category Archive Printer Issues

How to Troubleshoot an Inability to Print a Web Page on Firefox

Troubleshooting Printer Problems

Common Printer Issues

Many of the printer issues are caused by improperly configured setting, faulty system files, etc. Still, people look for ways for troubleshooting printer problems even if the printing system is not to be blamed. For instance, Mozilla Firefox has its own codes and settings to respond to a print command from the users. In fact, the inability to print a web page or print preview page on Firefox may be caused due to the browser settings not matching the printing requirements.

Check Page Settings on Mozilla Firefox

Make the below changes to Firefox settings, and proceed to print the web page subsequently.

  • Open the web page you want to print on the browser, click the menu button on its toolbar area, and choose Print option from the pop-up list.

Printing Options

  • Then, the window of print preview will appear. Under that window, ensure that the page orientation is set as Portrait and Scale is configured as Shrink to fit.
  • After that, click Page Setup and choose the tab titled Margins and Headers or Footer.
  • Ensure that Margin Settings in the respective section are configured to its default values, which tends to be 0.5 inches or 12.7 mm.
  • Now, click OK on the Page Setup window, and navigate back to Print Preview to choose Print Upon the user command, a new window will pop up.
  • In the window of Print, ensure that printer name is correct. Also, check that Print to File is not selected.

Reset the Printer Settings on Firefox

Apart from the page setup settings of Mozilla Firefox, even printer settings configured on the browser may lead to errors in printing a web page. Follow the steps mentioned hereunder to troubleshoot any issues due to printer settings of the web browser.

  • On Firefox’s address bar, key in about:config and hit Enter key
  • You might see a warning page on the browser prompting you to click on I Accept the Risk Click that to proceed.

Firefox Address Bar

  • In the about:config page’s search field, look for print_printer
  • Right-click on the setting and choose Reset.

Mozila Configuration Page

  • After that, exit Firefox by clicking on its menu button. Then, restart the browser to see if you can print the web page now.

If you still face the same issue, you should get in touch with our browser support technicians for troubleshooting printer problems. You can call our experts on the toll-free number listed above or start a live chat session now for a quick response.

How to Fix the Grinding Noise in an HP Deskjet Printer

Troubleshooting Printer Problems

Grinding Noise In Printer

Everyone has experienced some problem or the other with their printer, which is why manufacturers put up information regarding the steps they can take to resolve common issues. A lot of the times, troubleshooting printer problems takes little more than cursory computer know-how and adherence to procedural steps. Below is the procedure for fixing the grinding noise coming out of your HP deskjet printer.

Troubleshooting Printer Problems Such as Grinding Noise

  • Turn it on. If you are dealing with the 3820, 5500, or 6000 series, open the cover and make sure the carriage is placed at the center. If not, you will need to take out the power cable first.
  • If the carriage moves to the middle or the service stations lowers, take out the cartridges. Look inside for broken parts. If the carriage did not move to the middle, try manually sliding it there.
  • Close the printer cover.
  • Refer to the relevant support document online to see how the cartridge can be unlocked from the right-hand side of the printer.
  • Take out the rear access-door. Alternatively, remove the two-sided printing apparatus, and see if any paper has jammed anywhere. Remove the obstructions you find.
  • Troubleshooting Printer Issues

    Common Printer Issues

    Double-check the paper. This is to make sure that the carriage is left on the right-hand side of the printer. Turn the rear guide rollers in the upward direction five times, and then down four. If you are unable to move this, then release the top cover and move the carriage towards the right (assuming it is not already there and can be moved). Try rolling the rollers once more, this time pushing the clutch inwards. If this does not work, move on to the next step.

  • Put back the rear access door part, or the two-sided printing part. Replace the top cover where it was originally.
  • Plug in the power cable.
  • Turn on the printer, and put the cartridges back in place. If you can move the carriage, but the grinding has not stopped, the problem may be with the paper feed. If it is the carriage that does not move, then there is something wrong with the carriage stall.
  • Install the cartridge, and then if you see the solid power light on the printer run a self-test to see if it is working right.

For help with troubleshooting printer issues such as this or others, call 844-204-2153. Our certified experts are skilled and experienced at troubleshooting printer problems in minimal time.

How to Troubleshoot Memory Not Sufficient Error Related to Printers

Printer Offline Fix

Common Printer Issues

While trying to take printouts on Windows XP, an error message appears denoting that the memory is not enough. It may appear before another error, which may be concerning a file missing, so locating and reinstalling that will troubleshoot printer issues on Windows PC. This can be as annoying as encountering and having to find a printer offline fix for Windows.

Reboot the PC and Retry Sending Print Jobs from a Different Program

  • Reboot the system. If an error denotes that there is a print job pending, Cancel it on the printer-specific software or delete the file initiated for printing from the spooler.
  • Press Windows button, and click to open Notepad from the Start Menu.
  • Key-in a short sentence on the text file, and press Ctrl and P keys simultaneously to run a test print.
  • In case the text prints successfully, it is likely that the file you tried to print earlier is corrupted, or that the PC does not have sufficient hard disk space for processing the spool file.

Test Printing

Connect the PC to a Free USB Port

If the printer is connected to parallel cable, follow the steps mentioned below for connecting it to computer’s USB port instead.

  • Uninstall the printing software that came with the printer
  • Disconnect the cable that runs parallel from the printer and the PC
  • Reinstall the bundled printing software
  • Connect its power cord and then switch on the printer
  • When Windows prompts, connect it to the PC using the USB cable

Check if Available Memory Corresponds with Minimum System Requirements

You also need to check if the available system resources support a multipurpose printer. First, check the currently used memory in Task Manager, and then double-check if PC meets the required amount.

  • Press down Ctrl, Alt, and Delete keys simultaneously and open Task Manager.
  • Go to the Performance tab, and check the memory in use by the printer.

Windows Task Manager

Verify if the printer’s user manual or label has mentioned the RAM and if it corresponds with the necessary memory for printing.

If all these methods fail to work for troubleshooting printer issues, then you have to manage as well as modify hard disk space for your printing needs. Get in touch with our tech support team for more details regarding the same, or if you are in need of a printer offline fix.

How to Configure a Windows 7 PC for Bluetooth Printing

Troubleshooting Printer Problems

Common Printer Issues

Bluetooth printers offer a convenient way to send and print documents from a Bluetooth-enabled computer. Even if your PC doesn’t have Bluetooth, this can be enabled by adding a Bluetooth dongle in one of the USB slots. After that, enable Bluetooth in the PC by installing the accompanying software, and add a compatible printer to it to start taking printouts. This way, if your printer goes offline due to wired connection problems, you can still print by sending documents over Bluetooth.

To enable Bluetooth printing and file sharing, you have to pair a discoverable device with the PC. You can set the computer as discoverable to the Bluetooth devices nearby using the below steps. This way, even if you are troubleshooting printer problems on Windows 7, you can rely on Bluetooth connectivity for your printing needs.

  • Click the Start button on the desktop, search for Devices and Printers in the search box, and open that.
  • In the next Control Panel window, under Devices, right-click on Windows computer and choose Bluetooth settings from the pop-up menu.

Device And Printers

  • In the Bluetooth Settings dialog box that appears next, under Discovery, put a tick mark in the checkbox to make the Bluetooth-enabled system discoverable to other devices. In other words, you need to allow other Bluetooth devices find your computer, so choose the respective option from Options

PC Bluetooth Settings

Now, pair the tablet or mobile devices through which you want to send print jobs to the system. For that, navigate to your mobile’s Bluetooth setting or toggle, make it discoverable or visible to nearby Bluetooth devices, and choose the Bluetooth computer from the available devices to start pairing. If it prompts you to enter a passkey for pairing, match the key at both ends and tap on the Pair option in the phone, and Bluetooth pairing will get done in a few seconds.

Adding a Bluetooth Printer to Windows 7

To add a discoverable printer to the computer’s list of devices, do as follows:

  • Navigate to Devices and Printers as mentioned above.
  • Then, click on Add a printer button in the Control Panel window, and choose Bluetooth printer from the next dialog box. If the Bluetooth-enabled printer is switched on, Windows will search for the discoverable Bluetooth device and display it in the dialog box.

Hardware And Sound

  • Click on the printer, follow the instructions that appear, and you are good to go.

Add A Device

If you want help with troubleshooting printer problems, get in touch with our online printer service professionals.

How to Ensure Print Notification Not Showing on Windows XP SP2

Printer Offline Error

Common Printer Issues

After installing Windows XP’s second service pack, users tend to come across the below issues when sending a print job to a network printer:

  • The notification messages denoting print status not appearing
  • The printer’s icon not showing on Windows taskbar

The issues may happen on Windows XP when users set up an open port in the Firewall on their network connection, and configure scopes of an exception for using Custom list or My network (subnet) only settings in the dialog box titled Change Scope. Note that any of the above-mentioned issues may occur on the OS although print notifications are not disabled in the dialog box of Start Menu and Taskbar Properties. It might be set as hidden or inactive. Follow the below steps to change that, and make notification to show when sending print jobs through a printer shared over the network to a server system.

Steps to Follow

To access the setting namely Hide Inactive Icons on the notification bar, and see incase your printer is configured as Always hide, follow the steps mentioned below:

  • Right-click on the taskbar of Windows XP, and click on Properties from the pop-up menu.
  • Below the above-mentioned Properties dialog box that pops up next, click on Taskbar.
  • In case Hide inactive icons checkbox is chosen in the dialog box, click on Customize button shown below Notification area.

Windows Properties

  • Below Current items, ensure the icon of Printer is configured as Always hide. In case it is set to that, change the same to Always show or Hide when inactive, and click on OK twice to confirm the changes.

Customize Notification Icons

For notifications to work remotely, the printer spooler needs an RPC channel from a server system in the network to that of the client. This channel cannot be created in case client does not have print and file sharing ports open, which happens since the Firewall treats such notifications as uninvited network traffic. When the Windows application block network traffic the server system uses polling notifications, which can cause a 20 second delay on other network computers.

For improving the performance and avoiding polling notifications, XP first double-checks the port settings of Firewall. In case the network ports are open, or its value cannot be determined, the server systems open a communication channel with client’s system. If ports are closed or in case opened with limited scope, XP falls to polling notifications. That have limitations, especially balloon notifications do not work.

If you come across printer offline error or other issues while printing on a network printer, contact our printer support professionals to resolve the same.

Things to Do When the Network Does Not Detect your Printer

Network Printer Troubleshooting

Printer Network Issue

Printing from a network can sometimes be a hassle, such as when the print does not work. Often this is because the network does not detect the machine. You can solve this issue through some basic network printer troubleshooting.

It is Not Connected

Make sure the printer is connected to the power outlet. You will see the green light if it is. If it is shared, it will also be displayed in the PC’s task bar. If not, do the following:

  • Restart the printer and see if it connects.
  • Unplug the power and plug it back in, and see if that works.
  • See that the connection setup is done right.

The Consumables

Is there paper in the tray? Have you run out of toner or ink? Make sure these settings are the way they should be. Check the front panel display to see if the level of toner or ink is too low. Stock up accordingly, and see that paper has not gotten jammed.

Network Connection

Your printer may be connected over Wi-Fi or network cable. See that this is set up correctly. Check the proper cables, or the Wi-Fi network’s password. This is part of basic network printer troubleshooting. Maybe the Wi-Fi password has been changed and the printer was not reconnected after that.

Paused Queue

There is a software for every printer that lets you mange print jobs, including cancelling the ones in queue. When printing from the office network, users can cancel jobs that are in the queue, in case the device gets bogged down from excessive jobs. Open up the printer management software and check the status of the queue. Free this up by cancelling or restarting jobs.

Old Printer Software

Printer Management

Common Printer Issues

Old printer software can create problems when you are trying to make a print. The right driver is needed to send document data over the network. Update as frequently as possible, and especially if you have recently updated your OS.

Printer Sharing is Disabled

People often overlook this factor during network printer troubleshooting. The File and Printer Sharing option needs to be enabled for the network, which the printer is connected to. This is the only way the PC can access the printers. So for that to work right, turn the feature on and see if that helps.

These are some things, which you can do to resolve printer issues on a network. Call 844-204-2153 for advanced printer support if you need it.

How to Troubleshoot Unable to Install Driver of Printer on Windows

How To Turn Printer Online

Common Printer Issues

There are many causes to “Unable to install printer” error that appears while adding a printer driver to Windows or using a printer after upgrading or reinstalling the OS. Regardless, in case you come across the issue, follow the below troubleshooting steps to resolve it.

Start the Spooler Service

The said error may appear in case this Windows service is stopped. If so, start the spooler as mentioned below:

  • Press Windows and R keys simultaneously.
  • In Run, type services.msc and press Enter key.

Windows Run

  • From the list of Windows services that pops up next, scroll down to and find Print Spooler. Then, right-click on it and choose Properties.

Windows Services


  • If Stop is selected under Service status, click on Start In addition, ensure Startup type is configured as Automatic. Then, click on OK to apply the changes.

Print Spooler Properties

  • For the changes to take effect, restart the PC

In case you are wondering how to turn printer online on Windows, reboot the system by unplugging its power cord. Then, turn off the printer the same way and turn it back on to see if that fixes the offline status. Some steps for troubleshooting printer issues on Windows are similar. If starting spooler service and rebooting the computer fails to resolve “Unable to install printer” error, move on to the next step.

Remove Mentioned Registry Keys and Update the Printer Driver

First, delete contents from the two folders mentioned below:

  • Type C:\Windows\System32\Spool\Printers on the address bar of Windows Explorer and press Enter to navigate to the folder.

Printers Folder

  • To access the second folder in C: drive, move back to Spool folder on address bar of Windows Explorer, double-click on Drivers and open w32x86.

Printer Spool Drivers

To clear the printer keys from Windows Registry, follow the below steps:

  • Click Start button, search for Run and open it
  • Key in regedit in the Run dialog box and press Enter. To access the Registry Editor, click Yes in the confirmation box that pops up next.

Windows Run

  • From Registry Editor’s left side, click HKEY_LOCAL_MACHINE and navigate to SYSTEM\CurrentControlSet\Control\Print. Now expand the Environments folder, followed by Windows x64 > Drivers and click on Version.

System Folder

  • Here, you can see the registry entries on the right pane of the window. Delete all of the entries by right clicking on them and choosing the respective option.

Printer Registry

  • Start Spooler service again as mentioned above, and restart the computer.
  • Download and install the latest version of printer driver from its manufacturer website.

If you are wondering how to turn printer online from offline mode, or want assistance with any other issues, contact our printer support professionals for immediate help.

5 Ways to Fix a Problematic Network Printer

Network Printer Troubleshooting

Fix Network Printer

If a normal printer stops working, it is bad. However, it is a small problem compared to a network printer acting up. A lot of work can get stalled because of this in an office setup, mainly due to the fact that more than one person depends on the machine for their printing needs. If this happens in your office, it may be time for some serious network printer troubleshooting.

Drivers play an important role in all this. When a printer is placed on a network, it is usually shared from a specific server, which gives it connectivity alongside the drivers required to function properly. However, many types of drivers exist, each matching a specific version of the OS. These also get revised and re-released over time by the manufacturer, which means using anything that is not new or proper could land you in trouble.

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Network Printer Troubleshooting Steps

  • Test the drivers: whenever you are first setting up a printer on the network, take some time to test the different drivers provided, in a control environment. Alternatively, if you are not a tech person, ask a managed services provider to do this for you. This makes it much easier to resolve any issues than, say, having to troubleshoot version incompatibility.
  • Serve up several driver options: Users need to be easily able to find a driver that suits their setup, especially if another driver has been giving them problems. This is also essential in enabling them to fix their own issues.
Printer Acting Up

Common Printer Issues

  • Printer naming: The shared printers need to be named in a way as to make it obvious what driver they are offering. Naming printers based along this standard will also ease the process of physically locating printers.
  • Research: before buying a printer, check out what kind of driver support it comes with. You should be well versed on any conflicts, which other users have encountered when using either the printer or the driver with a software.
  • Start up the queue once more: If a printer in production is experiencing problems despite having the right drivers, some of the issues can be resolved by clearing the print queue and restarting the spooler. There may be corrupt files blocking the queue.

These are some of the best ways to carry out network printer troubleshooting when there is an issue with the drivers. Make sure to call for professional help if you cannot resolve the issue by yourself.

How to Troubleshoot Google Cloud Printer Offline Issues

Printer Offline Fix

Cloud Printer Issues

For using the Google Cloud Print service or for printing over the cloud, users require a Google Account, a printer that supports the service, or a PC which can run Chrome browser and is connected to a compatible printer, or a mobile device that is capable of sending print tasks to Google Cloud print service. The service of Google works like a breeze most of the time, but there are occasions when it may go offline.

In fact, the reasons as to why a Google Cloud ready printer turns offline are yet to be known to the tech world. At least, bringing such printers back online is not a best-kept secret. If Google Cloud printer is not working, you need a solution that extends beyond uninstalling and reinstalling the compatible printer driver and then linking it to the Google Account to retry printing over the Cloud Print service. Instead of that, you can follow the below steps on either a Chrome-enabled device or a computer with Google Chrome installed in it.

Prior to trying out the below Google Cloud printer offline fix, ensure that the below things are in order:

  • The Google Cloud Print compatible printer is turned on.
  • The computer has not gone into a hibernation state or sleep mode.
  • The internet connection is enabled on the PC.
  • Google Chrome is installed in the computer, it is connected to the printer, and that you are logged into Google Account.

If the printer is still shown as offline, try the below troubleshooting steps to bring back the Cloud printer to online state.

  • Open Google Chrome browser on computer or compatible smartphone.
  • Enter chrome://devices on the address bar of the browser and press Enter key to navigate to the path.
  • If the Google Cloud ready printer does not switch from offline mode to online automatically, click on Manage button next to the linked printer listed under My Devices and you are good to go.

Google Cloud Printer

In fact, just by opening the Devices web page, the Google Cloud compatible printer should wake up and begin printing. That is especially the case if there are documents that are yet to be printed. If the above Google Cloud printer offline fix does not work, get in touch with a tech support team for help.

How to Troubleshoot PDF File Printing Problems

Troubleshooting Printer Issues

PDF Printing Problems

The first thing to do if the printer fails to give a printout of a document is to double-check the connections are working fine. So, before troubleshooting printer issues related to PDF files, you should unplug the printer cable from a USB hub and plug it directly into your computer’s USB port. After that, turn off the printer and restart it after thirty seconds to retry printing the PDF file.

Apart from that, make sure that the printer driver and Adobe software are up-to-date. If not, download and install the latest updates from the printer manufacturer and Adobe website and restart the PC after that. If you cannot print a PDF document despite trying the said steps, follow the below steps for troubleshooting the PDF printing issues.

Print as Image

That can happen if a PDF file is either corrupt or has damaged content like fonts or images that Acrobat failed to process while printing. In fact, if the PDF is converted from other document files, it may be corrupt. Still, you can bypass that in the software by sending the print job as an image to the printer. Follow the below steps for that.

  • Select the PDF file, choose Print, and click on Advanced Note that Advanced button’s location varies on Adobe Acrobat compared to Adobe Reader.

Advanced Printing Options

  • Under the Advanced Print Setup dialog box, put a tick mark next to Print as Image If you are using Adobe Reader, you can see that option on the bottom left of Advanced Print Setup. However, if you are printing the PDF file via Adobe Acrobat, the said option can be seen under the Settings heading to the top of the Advanced Print Setup dialog box.

Print As Image

  • After selecting Print as Image, click on OK to close the dialog box, and again to confirm printing.

Reconvert the PDF File

If you cannot print as image, then try recreating the PDF file from its source file. For that;

  • Open the source file on its respective software program, be it a page layout or a word processing program.
  • Select File from its toolbar or menu bar, click on Print and save it as PDF in the system.
  • Open the new PDF file, and retry printing it.

If you still face the issue, or need help with any other printer problems, get in touch with tech support professionals for troubleshooting printer issues on Windows or other operating systems.