Category Archive Printer Issues

How to Configure a Windows 7 PC for Bluetooth Printing

Troubleshooting Printer Problems

Common Printer Issues

Bluetooth printers offer a convenient way to send and print documents from a Bluetooth-enabled computer. Even if your PC doesn’t have Bluetooth, this can be enabled by adding a Bluetooth dongle in one of the USB slots. After that, enable Bluetooth in the PC by installing the accompanying software, and add a compatible printer to it to start taking printouts. This way, if your printer goes offline due to wired connection problems, you can still print by sending documents over Bluetooth.

To enable Bluetooth printing and file sharing, you have to pair a discoverable device with the PC. You can set the computer as discoverable to the Bluetooth devices nearby using the below steps. This way, even if you are troubleshooting printer problems on Windows 7, you can rely on Bluetooth connectivity for your printing needs.

  • Click the Start button on the desktop, search for Devices and Printers in the search box, and open that.
  • In the next Control Panel window, under Devices, right-click on Windows computer and choose Bluetooth settings from the pop-up menu.

Device And Printers

  • In the Bluetooth Settings dialog box that appears next, under Discovery, put a tick mark in the checkbox to make the Bluetooth-enabled system discoverable to other devices. In other words, you need to allow other Bluetooth devices find your computer, so choose the respective option from Options

PC Bluetooth Settings

Now, pair the tablet or mobile devices through which you want to send print jobs to the system. For that, navigate to your mobile’s Bluetooth setting or toggle, make it discoverable or visible to nearby Bluetooth devices, and choose the Bluetooth computer from the available devices to start pairing. If it prompts you to enter a passkey for pairing, match the key at both ends and tap on the Pair option in the phone, and Bluetooth pairing will get done in a few seconds.

Adding a Bluetooth Printer to Windows 7

To add a discoverable printer to the computer’s list of devices, do as follows:

  • Navigate to Devices and Printers as mentioned above.
  • Then, click on Add a printer button in the Control Panel window, and choose Bluetooth printer from the next dialog box. If the Bluetooth-enabled printer is switched on, Windows will search for the discoverable Bluetooth device and display it in the dialog box.

Hardware And Sound

  • Click on the printer, follow the instructions that appear, and you are good to go.

Add A Device

If you want help with troubleshooting printer problems, get in touch with our online printer service professionals.

How to Ensure Print Notification Not Showing on Windows XP SP2

Printer Offline Error

Common Printer Issues

After installing Windows XP’s second service pack, users tend to come across the below issues when sending a print job to a network printer:

  • The notification messages denoting print status not appearing
  • The printer’s icon not showing on Windows taskbar

The issues may happen on Windows XP when users set up an open port in the Firewall on their network connection, and configure scopes of an exception for using Custom list or My network (subnet) only settings in the dialog box titled Change Scope. Note that any of the above-mentioned issues may occur on the OS although print notifications are not disabled in the dialog box of Start Menu and Taskbar Properties. It might be set as hidden or inactive. Follow the below steps to change that, and make notification to show when sending print jobs through a printer shared over the network to a server system.

Steps to Follow

To access the setting namely Hide Inactive Icons on the notification bar, and see incase your printer is configured as Always hide, follow the steps mentioned below:

  • Right-click on the taskbar of Windows XP, and click on Properties from the pop-up menu.
  • Below the above-mentioned Properties dialog box that pops up next, click on Taskbar.
  • In case Hide inactive icons checkbox is chosen in the dialog box, click on Customize button shown below Notification area.

Windows Properties

  • Below Current items, ensure the icon of Printer is configured as Always hide. In case it is set to that, change the same to Always show or Hide when inactive, and click on OK twice to confirm the changes.

Customize Notification Icons

For notifications to work remotely, the printer spooler needs an RPC channel from a server system in the network to that of the client. This channel cannot be created in case client does not have print and file sharing ports open, which happens since the Firewall treats such notifications as uninvited network traffic. When the Windows application block network traffic the server system uses polling notifications, which can cause a 20 second delay on other network computers.

For improving the performance and avoiding polling notifications, XP first double-checks the port settings of Firewall. In case the network ports are open, or its value cannot be determined, the server systems open a communication channel with client’s system. If ports are closed or in case opened with limited scope, XP falls to polling notifications. That have limitations, especially balloon notifications do not work.

If you come across printer offline error or other issues while printing on a network printer, contact our printer support professionals to resolve the same.

Things to Do When the Network Does Not Detect your Printer

Network Printer Troubleshooting

Printer Network Issue

Printing from a network can sometimes be a hassle, such as when the print does not work. Often this is because the network does not detect the machine. You can solve this issue through some basic network printer troubleshooting.

It is Not Connected

Make sure the printer is connected to the power outlet. You will see the green light if it is. If it is shared, it will also be displayed in the PC’s task bar. If not, do the following:

  • Restart the printer and see if it connects.
  • Unplug the power and plug it back in, and see if that works.
  • See that the connection setup is done right.

The Consumables

Is there paper in the tray? Have you run out of toner or ink? Make sure these settings are the way they should be. Check the front panel display to see if the level of toner or ink is too low. Stock up accordingly, and see that paper has not gotten jammed.

Network Connection

Your printer may be connected over Wi-Fi or network cable. See that this is set up correctly. Check the proper cables, or the Wi-Fi network’s password. This is part of basic network printer troubleshooting. Maybe the Wi-Fi password has been changed and the printer was not reconnected after that.

Paused Queue

There is a software for every printer that lets you mange print jobs, including cancelling the ones in queue. When printing from the office network, users can cancel jobs that are in the queue, in case the device gets bogged down from excessive jobs. Open up the printer management software and check the status of the queue. Free this up by cancelling or restarting jobs.

Old Printer Software

Printer Management

Common Printer Issues

Old printer software can create problems when you are trying to make a print. The right driver is needed to send document data over the network. Update as frequently as possible, and especially if you have recently updated your OS.

Printer Sharing is Disabled

People often overlook this factor during network printer troubleshooting. The File and Printer Sharing option needs to be enabled for the network, which the printer is connected to. This is the only way the PC can access the printers. So for that to work right, turn the feature on and see if that helps.

These are some things, which you can do to resolve printer issues on a network. Call 844-204-2153 for advanced printer support if you need it.

How to Troubleshoot Unable to Install Driver of Printer on Windows

How To Turn Printer Online

Common Printer Issues

There are many causes to “Unable to install printer” error that appears while adding a printer driver to Windows or using a printer after upgrading or reinstalling the OS. Regardless, in case you come across the issue, follow the below troubleshooting steps to resolve it.

Start the Spooler Service

The said error may appear in case this Windows service is stopped. If so, start the spooler as mentioned below:

  • Press Windows and R keys simultaneously.
  • In Run, type services.msc and press Enter key.

Windows Run

  • From the list of Windows services that pops up next, scroll down to and find Print Spooler. Then, right-click on it and choose Properties.

Windows Services

 

  • If Stop is selected under Service status, click on Start In addition, ensure Startup type is configured as Automatic. Then, click on OK to apply the changes.

Print Spooler Properties

  • For the changes to take effect, restart the PC

In case you are wondering how to turn printer online on Windows, reboot the system by unplugging its power cord. Then, turn off the printer the same way and turn it back on to see if that fixes the offline status. Some steps for troubleshooting printer issues on Windows are similar. If starting spooler service and rebooting the computer fails to resolve “Unable to install printer” error, move on to the next step.

Remove Mentioned Registry Keys and Update the Printer Driver

First, delete contents from the two folders mentioned below:

  • Type C:\Windows\System32\Spool\Printers on the address bar of Windows Explorer and press Enter to navigate to the folder.

Printers Folder

  • To access the second folder in C: drive, move back to Spool folder on address bar of Windows Explorer, double-click on Drivers and open w32x86.

Printer Spool Drivers

To clear the printer keys from Windows Registry, follow the below steps:

  • Click Start button, search for Run and open it
  • Key in regedit in the Run dialog box and press Enter. To access the Registry Editor, click Yes in the confirmation box that pops up next.

Windows Run

  • From Registry Editor’s left side, click HKEY_LOCAL_MACHINE and navigate to SYSTEM\CurrentControlSet\Control\Print. Now expand the Environments folder, followed by Windows x64 > Drivers and click on Version.

System Folder

  • Here, you can see the registry entries on the right pane of the window. Delete all of the entries by right clicking on them and choosing the respective option.

Printer Registry

  • Start Spooler service again as mentioned above, and restart the computer.
  • Download and install the latest version of printer driver from its manufacturer website.

If you are wondering how to turn printer online from offline mode, or want assistance with any other issues, contact our printer support professionals for immediate help.

5 Ways to Fix a Problematic Network Printer

Network Printer Troubleshooting

Fix Network Printer

If a normal printer stops working, it is bad. However, it is a small problem compared to a network printer acting up. A lot of work can get stalled because of this in an office setup, mainly due to the fact that more than one person depends on the machine for their printing needs. If this happens in your office, it may be time for some serious network printer troubleshooting.

Drivers play an important role in all this. When a printer is placed on a network, it is usually shared from a specific server, which gives it connectivity alongside the drivers required to function properly. However, many types of drivers exist, each matching a specific version of the OS. These also get revised and re-released over time by the manufacturer, which means using anything that is not new or proper could land you in trouble.

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Network Printer Troubleshooting Steps

  • Test the drivers: whenever you are first setting up a printer on the network, take some time to test the different drivers provided, in a control environment. Alternatively, if you are not a tech person, ask a managed services provider to do this for you. This makes it much easier to resolve any issues than, say, having to troubleshoot version incompatibility.
  • Serve up several driver options: Users need to be easily able to find a driver that suits their setup, especially if another driver has been giving them problems. This is also essential in enabling them to fix their own issues.
Printer Acting Up

Common Printer Issues

  • Printer naming: The shared printers need to be named in a way as to make it obvious what driver they are offering. Naming printers based along this standard will also ease the process of physically locating printers.
  • Research: before buying a printer, check out what kind of driver support it comes with. You should be well versed on any conflicts, which other users have encountered when using either the printer or the driver with a software.
  • Start up the queue once more: If a printer in production is experiencing problems despite having the right drivers, some of the issues can be resolved by clearing the print queue and restarting the spooler. There may be corrupt files blocking the queue.

These are some of the best ways to carry out network printer troubleshooting when there is an issue with the drivers. Make sure to call for professional help if you cannot resolve the issue by yourself.

How to Troubleshoot Google Cloud Printer Offline Issues

Printer Offline Fix

Cloud Printer Issues

For using the Google Cloud Print service or for printing over the cloud, users require a Google Account, a printer that supports the service, or a PC which can run Chrome browser and is connected to a compatible printer, or a mobile device that is capable of sending print tasks to Google Cloud print service. The service of Google works like a breeze most of the time, but there are occasions when it may go offline.

In fact, the reasons as to why a Google Cloud ready printer turns offline are yet to be known to the tech world. At least, bringing such printers back online is not a best-kept secret. If Google Cloud printer is not working, you need a solution that extends beyond uninstalling and reinstalling the compatible printer driver and then linking it to the Google Account to retry printing over the Cloud Print service. Instead of that, you can follow the below steps on either a Chrome-enabled device or a computer with Google Chrome installed in it.

Prior to trying out the below Google Cloud printer offline fix, ensure that the below things are in order:

  • The Google Cloud Print compatible printer is turned on.
  • The computer has not gone into a hibernation state or sleep mode.
  • The internet connection is enabled on the PC.
  • Google Chrome is installed in the computer, it is connected to the printer, and that you are logged into Google Account.

If the printer is still shown as offline, try the below troubleshooting steps to bring back the Cloud printer to online state.

  • Open Google Chrome browser on computer or compatible smartphone.
  • Enter chrome://devices on the address bar of the browser and press Enter key to navigate to the path.
  • If the Google Cloud ready printer does not switch from offline mode to online automatically, click on Manage button next to the linked printer listed under My Devices and you are good to go.

Google Cloud Printer

In fact, just by opening the Devices web page, the Google Cloud compatible printer should wake up and begin printing. That is especially the case if there are documents that are yet to be printed. If the above Google Cloud printer offline fix does not work, get in touch with a tech support team for help.

How to Troubleshoot PDF File Printing Problems

Troubleshooting Printer Issues

PDF Printing Problems

The first thing to do if the printer fails to give a printout of a document is to double-check the connections are working fine. So, before troubleshooting printer issues related to PDF files, you should unplug the printer cable from a USB hub and plug it directly into your computer’s USB port. After that, turn off the printer and restart it after thirty seconds to retry printing the PDF file.

Apart from that, make sure that the printer driver and Adobe software are up-to-date. If not, download and install the latest updates from the printer manufacturer and Adobe website and restart the PC after that. If you cannot print a PDF document despite trying the said steps, follow the below steps for troubleshooting the PDF printing issues.

Print as Image

That can happen if a PDF file is either corrupt or has damaged content like fonts or images that Acrobat failed to process while printing. In fact, if the PDF is converted from other document files, it may be corrupt. Still, you can bypass that in the software by sending the print job as an image to the printer. Follow the below steps for that.

  • Select the PDF file, choose Print, and click on Advanced Note that Advanced button’s location varies on Adobe Acrobat compared to Adobe Reader.

Advanced Printing Options

  • Under the Advanced Print Setup dialog box, put a tick mark next to Print as Image If you are using Adobe Reader, you can see that option on the bottom left of Advanced Print Setup. However, if you are printing the PDF file via Adobe Acrobat, the said option can be seen under the Settings heading to the top of the Advanced Print Setup dialog box.

Print As Image

  • After selecting Print as Image, click on OK to close the dialog box, and again to confirm printing.

Reconvert the PDF File

If you cannot print as image, then try recreating the PDF file from its source file. For that;

  • Open the source file on its respective software program, be it a page layout or a word processing program.
  • Select File from its toolbar or menu bar, click on Print and save it as PDF in the system.
  • Open the new PDF file, and retry printing it.

If you still face the issue, or need help with any other printer problems, get in touch with tech support professionals for troubleshooting printer issues on Windows or other operating systems.

Getting your Dell Printer Back Online

How To Turn Printer Online

Turn Printer Online

How to turn printer online is a widely placed search query on the internet. The printer going offline is not something you want to have to deal with at any time, least of all when you badly need to print something. Your Dell printer can do this sometimes, and when it does, you should do the following things.

How to Turn Printer Online

  • Go to Printers and Devices. You will find it in Control Panel.
  • Choose your printer form the list, and hit Manage.

Devices And Printers

  • Bring up the Properties window, and choose the Ports It will show the IP address of the printer.

Printer Properties

 

  • Type the number value into URL bar in your browser, making sure first that the PC and the printer are on the same network.

Printer Ports

  • You have just brought up the settings menu for the printer. A username and password may be required at this point.
  • After the page loads, head to the connectivity or network option. If the option is set to automatic, change it to manual or static.
  • If a manual IP address has not been suggested, you will have to type one in yourself. Use something similar to the original address, but raise the final number by 5 or 6. Write down this number and the MAC address somewhere, and then hit Apply or Save.
  • Type the router’s IP address in the URL bar and hit Enter. To find this number, bring up a command prompt, type in ipconfig/all, and then hit Enter.

  • One of the menu options will have an empty field for the MAC address. Type it in. You will also need to add the new IP address for the printer so that the router can communicate with it. For this, you may have to check out the user manual that came with the router.
  • Go to Device Manager once more, and see if the change in your printer’s IP address has been reflected here. If not, set it right.

That was how to turn printer online by setting a static address. This should solve your issue fairly quickly, and you can go back to taking printouts as rapidly as your printer can manage to put them out. The only thing you need to ensure besides the above is that the router does not reboot while you are carrying out these steps.

How to Troubleshoot Printer Not Responding Error on Windows 7

Troubleshooting Printer Problems

Common Printer Issues

If a printer stops responding while trying to print something, an error message denoting that will show up on the Windows PC. Several things cause this error, such as bad configurations, faulty connections, buggy printer drivers, spooler service not responding, etc. In case you come across the error, find the steps mentioned below for troubleshooting printer problems.

Basic Troubleshooting

First, ensure the connection between the printer and computer is fine. If you are using physical connections, make sure there are no loose cables. The same goes even if you are relying on a wireless network for that. If you are using wireless connections, turn off the printer, PC, and Wi-Fi router; keep the devices switched off for a while before powering them back on. After that, try taking printout on Windows PC to see if that resolves the issue.

Run the Utility for Troubleshooting Printer Issues

Windows has an inbuilt troubleshooter, which can be used for finding and troubleshooting printer issues if any. If you come across printer not responding error on Windows 7, follow the below steps to fix it with the printer troubleshooter.

  • Click on the Start button, type troubleshooting in the search box and open the Troubleshooting

Troubleshooting Printer Issues

  • In the Control Panel window that pops up next, click on Use a printer below Hardware and Sound.

Hardware And Sound

  • Click Next and follow the instructions on the troubleshooter wizard. In case the utility finds printer issues, you will have to troubleshoot it either with it or with resolutions from other sources.

Troubleshoot Computer Problems

Restart Printer Spooler Service

Follow the below steps to restart the printer spooler service that manages print jobs on Windows.

  • First, ensure to log in as Administrator. If you are using a Guest account, restart the computer and sign into an Administrator account instead.
  • Then, press and hold down Windows and R keys at the same time, key in services.msc  in the Run dialog box, and press Enter.

Windows XP

  • In the next window, search and find the Print Spooler from the list of Windows Services on the right column. Double-click on Print Spooler service to open it.

Print Spooler Services

  • In the Print Spooler Properties dialog box that pops up, click on Stop below Services Status option, then on Start, and on OK to restart the spooler. In case it is shown as Stopped, click on Start and click OK to confirm your action.

Print Spooler Properties

If the printer not responding error pops up despite trying all the above-mentioned steps, get in touch with a printer service professional for more tips on troubleshooting printer problems.

How to Troubleshoot Insufficient Memory in a PostScript Printer

Troubleshooting Printer Issues

Troubleshoot Insufficient Memory

Troubleshooting printer issues in Windows can be a breeze, especially if the common errors do not require the users to try out some complex steps to resolve it. Even if you have tried printing a document on a PostScript printer and have come across an “Insufficient Memory” error message, there are workarounds to fix that.

The error is exactly what it says; the print job you have initiated in a PostScript printer demands more memory from the device. Otherwise, the printout will turn out with an incomplete portion that suggests that the printer has run out of memory so to speak. For instance, if the to-be-printed document has a TrueType font that is downloaded as a Type42 font, the printer memory might not be sufficient enough to apply the font in native, TrueType format. The printer tries to allocate some space for the font, but it will eventually overrun its memory and display the error message.

For troubleshooting printer issues in PostScript software, firstly you will need to add memory to the device. To get some information about how to add memory to a PostScript printer, view the user manual that came bundled with it. Until you expand the memory of such printers that do the job with PostScript software, you will need a workaround for an insufficient error message that pops up in its control panel or Windows PC.

Workaround for Insufficient Memory Error in PostScript Printers

To work around the issue, you need to optimize the PostScript print job in a way the printer can deliver the output going forward. For that, try configuring the TrueType Font Download option to how it is shown in the below steps.

  • Sign in to Windows PC with an administrative account.
  • Click on the Start button, search for Control Panel, and search for and open Devices and Printers or Printers and Faxes.

Devices And Printers

  • Right-click on the PostScript printer and select Properties in the pop-up folder.

Printer Properties

  • Click on the Printing Preferences option, choose Layout, and select Advanced.

 Printing Preferences

  • Double-click on PostScript Options, and click on the said native Font Download
  • Click on Automatic in the checkbox of TrueType Font Download In case that is selected earlier, click on Bitmap or Outline instead.

PostScript Options

  • Save the settings, and close the Printer Properties and Control Panel

In case you find any difficulty in troubleshooting printer issues following the above-mentioned steps, get in touch with a reliable printer support team for a timely response.