If you are trying to print something in the Windows operating system, and it is not printing, the problem can be that the printer is not online. You will not be able to print unless the printer is online. To turn your printer online, you just have to turn on the printer and wait for a few seconds for the printer to change its status from offline to online.
Unfortunately, turning your printer from offline to online is not that easy. The printer might remain offline even if the printer is connected to the PC and is turned on. There can be many reasons why Windows is not detecting the printer connected to the network or the computer, and a few of the solutions to the problems are discussed below.
The first thing that you need to do before getting deep into the tools and settings is to try to power cycle the computer and the printer. This can help fix the problem many a times. You just need to turn off the computer and the printer. You can then power on the printer and wait until it gets connected back to the network. If you are making use of a USB cable to connect the printer, you need to wait until the printer is done with the starting up process.
After the printer has turned on, you can turn on the computer to see if the printer is still offline. If the printer is still in offline mode, you need to ensure that the printer is turned off completely and not in the power saving mode. If you are unsure of this, the best thing that you can do is to unplug the printer completely and wait for about thirty seconds before plugging it again.
If you find that the printer is still showing offline, you can try to make use of the printer software that was provided with it. These utilities will be able to find the printer available on the network and fix problems making the printer offline. You may also visit the support website of your printer to download the software. For instance, if you are using a Canon printer, you can navigate to the support website and type in the model number to download the software necessary to maintain and manage your Canon printer. This is applicable to almost all the printer models.
On running the software, you will be able to see the status of the printer that is connected to the computer and will offer additional details of the printer like the level of ink in the tank, paper in the try, and so on.
If you are unsure about the presence of printer software in your computer, you can confirm this by going to Settings, choosing Devices, and then selecting Printers & Scanners. If you are using Windows 10 operating system, it will list out the printers that are connected to the computer. If a software package is available to manage the connected printer, it will displayed App available for this device. Click on the printer, and then click on Manage to reach Open printer app button.
At times, even if the printer is connected and online, incorrect configuration of the settings might prevent you from using it. To check this, you can open the printer queue by visiting Devices and Printers in the Control Panel and then double clicking on the printer. You need to click on the printer shown in the menu bar and uncheck Use Printer Offline and Pause Printing checkboxes.
If none of the above steps has worked, the problem might be with the port configuration of the printer. Mostly, this applies to the network printer that has an IP address. The likely cause of the issue can be a change in IP address of the printer and the port configuration still pointing to the old IP address of the printer. If this is the case, you need to find the IP address of the printer. This can be done by printing the network configuration page of the printer.
After getting the IP address, you can go to Control Panel, select Devices and Printers, and then right click on the printer that you need to troubleshoot. Make sure that you select Printer Properties, and not the Properties button located at the bottom. Select the Ports tab and scroll down to reach the port that is checked. Choose it and click on Configure Port. A dialog box will be opened letting you know the IP address that it thinks that is assigned to the printer.
If you find that the current IP address of the printer is different from the one that is listed here, you can ensure that this is causing the problem. You just need to update the IP address and everything will be okay. If you still run into the problem, get in touch with our tech support team for advanced troubleshooting.
The printer sharing option can be useful, especially for a small enterprise network. It can keep your costs down by decreasing the number of printer devices you need to purchase. Below is a guide on how to share a printer, which is physically attached to a PC featuring Mac OS X 10.6 or Snow Leopard, with a computer running on Windows 7.
For Mac printer sharing, you also require the below things:
The printer sharing process involves three steps – (a) Ensuring Mac and other systems are on a common configured workgroup; (b) Turning on Printer Sharing in Mac OS; and (c) Adding a connection to Windows 7 PC’s network printer.
WORKGROUP is the default name of this feature in Windows 7. If you have not made changes to it on Windows PCs connected to the network, then you are good to go since the Mac OS also creates the same name for connecting to the systems with the other OS. Yet in case you have renamed WORKGROUP in Windows, then configure the same name in Mac OS too.
For this, you need to have a printer already connected to Mac PC that you want to share on the network.
The Mac PC then lets other systems on the network share the configured or designated printer.
This is the final step in Mac printer sharing.
Using the Mac shared printer from Windows is no distinct than it would be if it were connected directly to the computer that features the latter OS. All of your Windows apps will see the shared device as though it were physically attached to the system.
Keep in mind the below points too.
In case you require assistance with troubleshooting printer issues of any kind, get in touch with our technical support team through the toll-free number mentioned above.
A print server links printers to client systems over a network. It accepts the print jobs and sends them to the target printer or printers. There may be several causes to slow printing in your office or department. It could be that print servers in your site are processing print jobs in an inefficient manner. If you are facing this issue, first you have to find out the underlying cause behind the slowness of the server. Is it due to a hardware fault, or is there a service running in the background and using a lot of resources? What actually occurs when users print?
One method to measure that is to use the Windows Task Manager and see what occurs when printers are not active when someone prints and when multiple users print simultaneously. Depending on what caused the server to be slow, you can also use these tips for working around or troubleshooting printer problems.
In Windows Server 2012, there is an option titled Print Spooled Documents First. It has to be configured to Yes in case multiple users send print jobs to the server. If it is configured to No though, then a small print job that has finished spooling but submitted following a bigger print job, which has completed spooling, will be enqueued and will wait for the bigger job to finish. To describe, the option makes sure a spooled print job is printed prior to one that is partially spooled.
When several print jobs are sent to the print server at the same time, the disk drive not only writes but also deletes data extremely frequently. This can lead to a bottleneck in printing. In order to optimize your print server’s performance, it is recommended to use a disk drive particularly for spooling. Experts, including those who are also into network printer troubleshooting, say that disk drive to store print spooler files must be distinct to one that is used by the OS for its files or the paging file.
Another reason for slow printing might be hard disk space is not big enough in the server. The number of print jobs usually increases in size especially when they are rendered, thus this issue can happen when multiple tasks are submitted for them to be spooled at the same time. Henceforth, ensure the hard disk space is not extremely small.
Using servers only for the purpose of printing can make it a lot easier to maintain them so that in case they are clogged up, other significant applications will not be interfered with. Besides, the performance of the print server will not suffer when other programs use up plenty of resources.
At times when client users connect to print server systems, their connections stay active for an extremely long time. Note that every open connection takes up a lot of resources. You can use Windows Server Management to see open connections and to close them as needed. In case the server has been having plenty of open connections for several days, then it is likely owing to client programs not functioning properly. Depending upon the issue’s severity, this is something that should potentially be talked with the product manufacturer.
There are a couple of cons to using several print drivers in the Windows operating system. Firstly, the more the print drivers, the more system resources will be used. Secondly, many of the drivers when uninstalled leave monitoring services behind, which also can eat up resources. To work around this, standardize which print drivers are used, and/or use as many universal print drivers as possible.
During peak printing times, the print server processor may itself become too slow. Make sure that EMF to PCL or PostScript conversion is made on the OS of the client, rather than in the server (this is default in Windows Vista and recent client operating systems). In case issues persist, then it could be a matter of simply using extra powerful hardware.
In some cases, you will require more robust solutions to speed up the servers since there will be plenty of printing tasks for them to handle. In such kind of a scenario, you have the option to increase the number of print servers or procure powerful hardware as an alternative solution.
In case you are looking for tried and tested methods to troubleshooting printer problems, no matter the environment, get in touch with our printer service professionals through the toll-free number for an advanced solution.
One of the major issues which owners of HP printers face is the Device Setup Failed message popping up when they installing the printer. In such a case, the following things happen after they connect the printer to the PC via USB.
Troubleshooting printer issues like these involves the use of multi-stepped methods. These may be too complex for the average user to carry out, which is why calling a printer support technician is a good idea. The following steps need to be taken to fix the above error.
If performing the above steps did not resolve the issue, then call our printer support crew to service your printer. It is much simpler to sit back while they do what it takes to get it back in good working order.
Few things can prove as frustrating as encountering errors when you try printing a document at home or the office. The main reason is that most people these days only ever print something they really need, and when they do get around to it, they invariably expect things to go smoothly, which is not always the case. A printer offline error is not the only thing that can mess with you in this way; there is an even more annoying problem which lots of printer users have been seeing lately. This is an error message that read “Printer Needs User Intervention”.
This message can show up either in the top panel display of the printer, or a dialog box in your PC. Most brands have this, with laser printers exhibiting it more commonly than inkjets. You could take it to mean a print job has been corrupted, that the spooler is inactive, or that maybe a vital driver is missing. Following are a few good fixes you can try if you ever come across this error.
This is often seen to be very effective as a fix for the user intervention error. What you need to do is open up the Services window using the services.msc command in the Run dialog, right click on Print Spooler to bring up its context menu, and then hit the Restart option shown in the context menu.
Windows 10 comes with a slew of tools, which can assist with repairing software and hardware problems, and more to the point, troubleshooting printer issues. One of them, the Printer Troubleshooter, is invaluable on many levels, and extremely handy in untangling printer functionality problems. Following are the steps to run Printer Troubleshooter in Windows 10.
Drivers can serve up hassles when they are incompatible, or even outdated, making efficient hardware use a much harder thing to ensure. If you reinstall your printer’s driver, it should feasibly solve most errors, including the printer offline error and the “Printer Needs User Intervention” error. The main thing this does is make sure the printer all the latest manufacturer drivers installed.
The next time you log in, Windows would automatically install the newest printer driver. However, if that does not happen, you need to manually locate and download the latest version of the printer model’s driver, and install it in your PC.
Make sure to go with only the correct driver, and then follow the instructions shown on the installation wizard screen. Get in touch with our tech support experts for any further help with the “Printer Needs User Intervention” error.
When you use expensive printer ink cartridges, you will want it to work hassle-free to meet expected print quality or print volume. Often, ink cartridge issues can be solved or even avoided by taking precautions regarding how to use it. This is one of the common issues, which printer users often come across. Sometimes, this can be as infuriating as a printer offline status and having to troubleshoot it with “how to turn printer online” guides.
How can one use a printer without a working cartridge or any other component not working due to its problem? These tips and tricks will help with troubleshooting printer issues, which are cartridge related.
If the new cartridge that you installed into your printer is not compatible with the device, you will likely get an error on your computer screen that suggests your cartridge is not working. Depending on your printer model, you should be seeing an error that suggests its cartridge is not recognized or that it is empty and therefore will not print.
If you come across such kind of an error on your PC, try taking out the cartridge and placing it back into your printer to see if that resolves the issue. If not, there could be a problem with the chip of your new cartridge. If that is the case, and everything else fails to resolve cartridge related errors, approach the retailer who sold you the third-party cartridge for a refund or replacement. The top branded printers or printer manufacturers advise users to rely on company authentic cartridges to avoid potential issues with print quality or anything else in that respect.
Initiating a cleaning cycle on your printer is the ideal method to clear print heads’ blockage. More often than not, this setting can be found in the menu of your printer. However, it is best to refer to its user manual for specific steps related to your printer model. Not all printers have the exact mechanism.
It is worth noting, in case you are using third-party ink, it will not have the exact formulation as your printer manufacturer’s authentic ink. In case it is a distinct consistency, it might lead to print head clogs. Consequentially, you will get printouts with missing colors or dots in them.
In case your printer makes use of a cartridge with three colors, the print head is likely to be integrated with the said type of combined color cartridge. In which case, you should replace the clogged one in place of a new cartridge with a print head. However, in case the print head is part of your printer and you cannot clear the issue, you might need a print head replacement. This means that it may be more affordable to purchase a fresh printer than do the cartridge repair with the assistance of a technician.
In case your printer’s ink cartridge does not form a fine seal when you install it, air may get in as well as stop the cartridge from properly working or it may leak. Sometimes, you can resolve a poor cartridge seal by removing and placing it back into your printer, but do not press extremely hard or it could damage the device.
In case a retailer claims that a cartridge is compatible with a printer, you may still have a recourse in case it leaks. A cartridge leak does not necessarily mean that ink is all over the place. Your printer is likely to be not working, so open it and you may happen to see a little ink on the cartridge. This problem can be a bit more frequent with third-party ink cartridges than with manufacturer authentic ones.
While sending documents or print jobs to a network printer, people at times come across an error message that says Windows cannot connect to the printer. Sometimes that is accompanied by an Access is Denied error message, while other times, only the error is shown. There are many reasons as to why it pops up on Windows, yet it mostly depends on the configuration.
To fix the error, first check whether the network printer is set up with a LAN port or whether the printer is connected to another system and is shared on the network. According to that, you have to troubleshoot the issue differently. For that, you can use the following network printer troubleshooting steps as a guide.
Try these steps in case the printer is physically connected to a system and it is shared on that computer and you are attempting to add the device to a different PC on the network.
You should be able to connect to the shared printer. However, in case you are receiving the above-mentioned error, then you can attempt to add your printer as a local device. For that, follow the below steps for troubleshooting printer issues. Make it a point to use these steps only if the printer is attached to a different system and is shared on the network.
In case you have a printer attached to wireless or LAN network, follow the below steps to fix the Windows cannot connect to the printer error.
You cannot connect to the printer if Windows Firewall prevents the connection. Ensure an exception is given for printer and file sharing through Windows Firewall on the computer and the PC to which the device is attached. Follow the steps mentioned below to enable the option.
You will come across the printer error if you are adding the device to a Windows 7 PC and the system that hosts the printer has Windows Vista or XP. In which case, you should download the drivers for Windows 7 from the manufacturer website and install it on the host computer. When you attempt to establish a connection from Windows 7 computer to the printer, the driver for the operating system should be accessible from the host PC for installation.
If you have an antivirus installed on the computer and it is blocking the connection, disable the software and then try to connect to the shared printer. If the underlying cause behind the connection issue is the antivirus’ blocking feature, disabling the software should resolve it.
In case you come still across the Windows cannot connect to the printer error while printing on a network environment, get in touch with our tech support professionals via the toll-free number listed above for advanced network printer troubleshooting.
While printing something, do you come across an error that indicates printer is out of paper or something likewise? It maybe that the printer has run out of paper as the error suggests, but it can be a malfunction if there is sufficient paper in the tray. If it is the latter, you can use any of these below-given steps for troubleshooting printer issues.
Firstly, check the paper’s condition loaded in the printer’s tray. If the paper is damp, torn, or bent, you might have to replace it with fresh paper. Also, make sure that papers are of the exact length and type. Now align the edges of the paper sheet by tapping that on an even surface and place it back in the paper tray of the printer. The stack of paper should not comprise over a specific number of sheets either.
A panel at the rear of the printer might not be set in place. Turn the device around and see to it if its back panel is not ajar. If it is not closed fully, there might be jammed paper there. If so, take off the back panel fully, clear the crumpled paper, and place the panel back on the printer.
Firstly, unplug the power cable straightaway without powering off the printer. Then, wait for 30 seconds prior to plugging it back in the printer as well. In case the printer does not turn on automatically, press on its manual power button.
If dirt has accumulated in its rollers, it can lead to paper feed errors. Thus, clean it if required; turn off the printer and unplug its power cable first. While cleaning the rollers, use a piece of lint-free cloth and fresh water. Once you are done with cleaning the printer’s rollers, leave it to dry for a while before placing it back. After that, plug back the power cable and turn on the printer.
The spooler service manages print jobs on Windows. If the spooler were not running, you would have to enable it for troubleshooting printer issues. Here is how to check the spooler configuration.
Clearing this will erase print jobs stuck on the print queue. Follow the below steps to do that as part of troubleshooting printer problems.
A hardware error might be related to its outdated driver installed on a computer. The same goes for printers. Thus, keeping the driver up-to-date is one way for troubleshooting printer issues. Follow the steps mentioned below to do it through Windows 10 Update.
Although Windows updates select print drivers, you would have to check for the same if required. In other words, if your printer driver’s update is not found in the OS update or if there is no provision to do it through the internet, you would have to download the driver from your printer manufacturer website and install it manually.
In case you come across an out of paper while printing after upgrading the OS to this version, check in the manufacturer website to know if the device is compatible with it. Alternatively, feel free to get in touch with our printer service experts to get an instant solution.
At times, you might run into a script error while printing a web page on Internet Explorer. When that happens, you will not be able to take the printout even if the Print Preview page has opened. Usually, the printing issue can occur due to any of the following reasons:
For troubleshooting printer issues that occur while printing a web page on Internet Explorer, follow the below steps in the exact order they are listed. Move on to the next step only in case a method fails to resolve the script error or printing issue. Alternatively, call our certified browser support technicians for quick assistance.
Of course, you have to eliminate possible causes behind an inability to print over the web. What if the web page is not loading on a different browser? If so, it may be due to the website connection issues or malware in the computer, which can be the case if you cannot print from any browser.
If there is something wrong with the driver of the printer or video card driver, you may not be able to take printouts of system files or a web page. If the printer is not up-to-date, you have to install the latest update from its manufacturer website. Often, this step is recommended for troubleshooting printer issues that occur even when offline.
If you are trying to print a previously saved web page on the outdated version of Internet Explorer, it is likely that the browser may hang up and a page may not even load up. Thus, you have to update the browser.
To know the version of the browser, open it from Start menu, click on the Help icon and a dialog box will appear detailing the version. Also, note that while downloading the latest version of Internet Explorer from the website, you have to choose the correct system configuration and download the installer file accordingly. Windows have many different versions and come in 32 bit and 64 bit options too; so choose the right one from the site and download it.
Even if you have not logged into the administrator account, you can still get administrator privileges while running an application. To do that for IE browser, follow the steps mentioned below.
Search for Internet Options in the Start menu, and open it. In the next dialog box, select the Security tab and deselect the Enable Protected Mode checkbox. It also says Requires Restarting Internet Explorer, so close the open tabs and reopen the browser. Then, run it with administrator privileges and test print the web page.
While doing this step for troubleshooting printer problems, you should not use Internet Explorer. So exit the browser and then proceed to the following steps.
The above troubleshooting steps would have helped you to fix the printing error. Yet again, if you run into the printer issues again, get in touch with our tech support professionals via the toll-free number listed above for troubleshooting printer issues on Windows.
It is seen that sometimes an offline status pops up on Mac when trying to take a printout. It suggests that the Mac OS cannot communicate with the connected printer and it is an annoying error for sure, but it could be simply that the printer may be turned off or a USB connection is loose.
This is the first thing to do when printer offline error appears on any OS. Follow the below steps to make sure that. Prior to proceeding with these steps, make sure the printer is connected by checking if it appears on the list of devices on your system.
If multiple names of the same printer are listed on the computer, remove unwanted entries and keep the one shown as Idle. Note that the Idle printer status in the list is highlighted in green color. After ensuring that, follow the below steps.
Removing the print queue from the said list and adding it back creates a fresh printing session on Mac. Follow the below steps for that:
In the list of printers, click on the device, and delete it by clicking on the minus button.
If the offline status persists, proceed to the next step to troubleshoot it.
If all these steps fail to fix the printer offline error, you might require advanced troubleshooting to deal with the same. In such a case, get in touch with our certified printer support experts for quick assistance.