Category Archive Printer Issues

Troubleshooting Steps to Clear Printing Errors in a Receipt Printer

Network Printer Troubleshooting

Troubleshooting Printing Errors

If you are trying to print receipts in a USB printer in a POS system, follow the below troubleshooting steps to fix a connectivity error or a possible printing issue.

Restart the Browser

When you are trying to print a web page, click the three horizontal lines to the top-right or the menu button and click exit. In certain browsers, clicking the ‘x’ button to close the browser tab may not necessarily exit all tabs fully and may enable printing issues in the browser to persist. That is why you should exit the browser and then reopen it to retry printing.

Restart the Windows PC

Rebooting Windows differs as per the version of the OS you have installed in the system. In Windows 7, click Start on desktop, click on the arrow near Shut Down and select Restart from the list of options. In Windows 8 or later, you need to right-click on the logo icon to the bottom left on desktop, click Shut Down or Sign Out, and select Restart. Crosscheck whether the receipt printer is shown as online once the system reboots.

Verify Printer Connectivity

Troubleshooting Printer Issues

Clear Printing Errors

For that, click Start button and key in Devices and Printers on the search box to search Windows programs and files. In Devices and Printers see to it if the printer is listed online. If the printer icon is shown in a gray color, it suggests that the OS feels the printer is disconnected. If it is not shown as when the printer is online, skip to the next step.

When Printer is Displayed Offline

If the printer is shown offline in Devices and Printers, then that suggests the device is not connected with the computer or it is not able to communicate with it. Try the below steps to troubleshoot that.

  • Disconnect the printer’s USB from the connected PC and plug it to a different USB port. This will make Windows to reset the printer drivers and can help detect the printer.
  • Right-click on the printer icon in Devices and Printers and click Troubleshoot. It will launch an inbuilt Windows Troubleshoot, which might help identify a persistent issue of the printing system.
  • Disconnect and configure the printer. For that, unplug the USB cable from the PC and right-click the printer icon and choose Remove. If it prompts if you want to remove the printer, select Yes upon prompt. You will follow a troubleshooting wizard or steps to reconnect the device next.

If all steps mentioned here fails to resolve receipt printer connectivity, get in touch with tech professionals for remote troubleshooting.

How to Troubleshoot a One-Side Fading Printout Issue

Troubleshooting Printer Problems

One-Side Fading Printout Issue

Printers are the most important part of an office set up. Both company employees and customers may rely on plenty of printouts to fulfill official communication or formal correspondence. However, to discover that the printer has given a printout of pages with fading on a side of the page may prove to be frustrating to you or your customers.

The one-side fading on a printout may happen due to issues like moisture on the paper, or because of the toner cartridge running out of ink. In fact, it may even indicate potential hardware or software issues that necessitate professional printer service. However, you should take certain steps as listed below before calling the professionals to service the printer.

Try taking off the paper in the paper tray of the printer and replace it with a new paper. If you happen to store the printing paper on a place with moisture, it is likely that one side may be moistened. The paper may even have an irregular surface, which causes the fading problem. So try replacing the paper to determine and eliminate both possibilities.

Troubleshooting Printer Issues

Common Printer Issues

Open a browser and then try taking a printout of a given web page with graphics and text. Take the printout on the newly fed paper to see if the issue persists. If an evenly printed page turns out, the old paper may be to blame. However, if the printout has a fading on left or right side before you began troubleshooting printer problems, proceed to the next step.

Check the ink level of the toner cartridge. For that, you need not look anywhere but the connected computer screen, which may show a low ink error. Alternatively, the printer may display a warning light of colors red, yellow, or orange, if and when the toner requires a replacement. If no warning shows on the printer, you can contact tech professionals to do printer service.

To remove the toner cartridge, open the covered area on the printer. Insert a fresh cartridge in place of the old one. Then, open a word document or a spreadsheet to see if the new cartridge works. Besides, do check that the printout turn out with even ink.

Common Office Printer Problems and Their Solutions

Troubleshooting Printer Issues

Common Office Printer Problems

Multifunction printers are really crucial in any office. A problem or error with them is enough to make you suffer in case of both money as well as time. So, it is really critical to understand the problem that may occur to your multifunction printers and the ways to tackle it like a pro. Below are some common office printer problems and the ways to address it for an efficiently running workspace.

Connection Problem

One of the most common issues with printers is the connection problem. In this case, the printer will lose its ability to connect to your PC or other devices. Obviously, you have to find the root cause to address the issue. There are many causes for this connection error and below are the steps you must follow to detect the real issue.

  • Make sure your printer is connected properly and is turned on.
  • Try rebooting the printer by powering it down. There are many cases where printer works properly after restarting it.
  • Check for any warning or error messages on your printer. Further, ensure the proper network connection to your computer.
  • Make sure that there is enough toner in the printer and there are proper media in the selected paper tray.
  • If your printer is doing the copying and scanning works but printing, there is high chance that the problem is with your network connection or your computer. So, check the printer driver on your computer and make sure that you have installed the latest version.

Low Printing Speed

This is a major issue if your office depends on the printer for large printing jobs. However, you can tackle this issue easily by making some simple changes, such as the ones discussed below.

Network Speed

Troubleshooting Printer Problems

Low Printing Speed

Check your network connection to see if it takes a long time to send your print jobs to the PC. Most people connect to their printer via Wi-Fi. However, it will affect the printing speed if you have a poor signal or an outdated network protocol. So, try to enhance your signal strength by upgrading the router or by repositioning it.

Print Quality

Most of the printers use high-quality printing mode by default, which affects the print quality and speed. Change the mode to either standard or draft mode for better performance so that your printer prints and save the resources fast. However, the image quality here will not be as good as in a high-quality mode.

Upgrade your Multifunction Printer

Upgrade your multifunction printer to the latest version for to boost up your printing speed. The modern versions can print hundreds of pages per minute and can also provide a wide variety of other security and productivity features along with them.

How to Fix Printer Spooler Not Working Error on Windows Server 2008 R2

Network Printer Troubleshooting

Printer Spooler Not Working Error

Printer servers are prone to an array of software problems, which can cause printer spooler not working error on Windows Server 2008 R2. Its first sign is an unexpected print downtime for the end users that rely on a specific printer server for network printing. In order to reboot the spooler through the server system, navigate to the list of processes below Administrative Tools on Windows Server 2008 R2. From the list, locate Print Spooler and choose Restart from the context menu.

Rebooting the printer spooler might help fix the error, but if the spooler crashes frequently on Windows Server 2008 (second release) you will need advanced troubleshoots. Some printer drivers may lead to memory corruption or can be incompatible with other devices in the network. If you feel printer driver is corrupt, follow the below steps to clear the spooler error.

  • Troubleshooting Printer Issues

    Common Printer Issues

    Enable Printer Driver Isolation on Windows Server 2008 R2. This is highly recommended by tech professionals who are into network printer troubleshooting especially if spooler crashes on the server. Doing this will avoid the printer drivers from interfering with the printing process done through software.

  • Install the latest version update of the printer driver. This should be done to clear spooler error since printer manufacturers release new versions occasionally with bug fixes that clear compatibility problems of the driver. However, be mindful of the fact that updating the printer driver may have an adverse effect with bugs and incompatibilities instead.
  • Downgrade the up-to-date printer driver in case that causes spooler not working issue on Windows Server 2008 R2. If you have spotted the error despite the driver being the latest release, downgrading it to an earlier version may solve the issue.

Note that it can also be the print jobs in the print queue of the spooler that may cause it to crash on Server 2008 R2. In order to identify that, open the print queue and check for stuck printing tasks if any or ‘ghost’ print jobs and cancel them. If they do not exist on spooler software, keep an eye on the queue just as client computers print in order to know if faulty connections cause malformed print jobs. To resolve the connectivity problem, you may have to delete the printers from the server and then install them one by one.

Tips to Avoid Bottlenecks in Network Printing

Network Printer Troubleshooting

Test Driver Versions

A network printer is connected to a server system. It is the server, which accepts the print jobs or printing queries sent from end users’ computers or printer drivers in network printing. A network may have uniform PCs with same version of Windows. However, since there are many versions of printer drivers as well, chances are that a corrupt driver version installed may conflict with printer driver on the server. If so, below are the tips to make the most of network printing.

Test the Driver Versions for Right Configurations

When adding a new laser printer on a network, get in touch with the system admin. If you do not have one in your small business, get in touch with tech professionals to test whether printer drivers are running smoothly. It is better to take precaution when adding a printer to a distributed network environment instead of having to rely on network printer troubleshooting on an ad-hoc basis. Tech professionals always resolve minor printer errors due to settings configuration issues or corrupt driver.

Perform Preliminary Research to Avoid Conflicts

Prior to purchasing a laser printer to hook up into a network, ensure printer driver supports with other systems. Ensure you have sufficient knowledge about the type of conflicts seen on end user’s printers, its corresponding driver or on a software program, which enables remote printer redirection (RDE) on the server or client systems. Knowing about the conflicts will help you to troubleshoot the issue remotely and resume productive printing.

Cancel the Print Queue and Retry Printing

Troubleshooting Printer Issues

Cancel Print Queue

If you have printers running with the right drivers and still face networking printing issues at office, an easy way to troubleshoot a particular one is to cancel the print queue from the printer spooler and restart the software. Sometimes, corrupt system 32 programs may cause bottlenecks in network printing. Spooler is one, and it manages the varying printing needs of IT professionals by letting them prioritize their printing tasks, including initiating print command and cancelation.

Reboot the Printer When in Doubt

If you are a rookie to network printing, contacting professionals in printer troubleshooting will be best for optimum printing. Oftentimes, a network printer issue may derive from a lost IP address or a network setting due to a power glitch. Rebooting the printer might resolve that situation.

How to Reset and Clear Printer Memory

Troubleshooting Printer Problems

Clear Printer Memory

Issues with the printer memory are one reason for several recurring issues such as a stuck printing or non-response. These issues can happen even when the hardware of the printer is intact and functioning normally. The printer can stop printing altogether if the memory of the spooler and the device is filled with queued files. It can cause the printer to become stuck and clearing out the memory is one way to resolve the problem. Restating both the computer and the printer can help clear out the memory.

The print queue is used to keep the multiple files send to print in order so that they are printed accordingly. The scheduled print jobs are kept in the print spool temporarily, which send the documents to the printer after the finish of each printout. Printers rely on the spool memory on the computer to print multiple files. In some cases, the spool needs to be cleared for troubleshooting printer problems. Below are some ways to reset and clear the memory of the printer.

Cancel Existing Prints

Troubleshooting Printer Issues

Restart The Printer

Canceling any remaining print jobs in the print queue can help in clearing the printer memory. On a computer running on Windows 7 or 8, go to Devices and Printers and then right click on the printer name. Click on the See What’s Printing option. This will display the print queue and the documents waiting to be print. On the Printer menu, click on Cancel All Documents for clearing out any remaining print jobs from the queue.

Restart the Printer

Restarting the printer will reset the device and clear its memory of any active print jobs. For this, turn off the printer and unplug it from the power socket. Leave it for a minute and then plug the printer into the power socket. This will fully clear out the power of the memory and erase it completely. Then turn the printer on and wait until it initiates start up completely before giving a new print command.

Cold Reset

A cold reset can clear of the memory of the printer, which is helpful in restoring it to the default settings. Most printers have an internal memory that contains some information regarding the network settings, print, and paper settings. Carrying out a cold reset is one of the most effective ways to clear any stuck printing issues and restores it to its normal functioning. However, the process for doing a cold reset varies depending on the printer model. Referring to the printer’s user manual will help in performing a cold reset appropriately.

How to Avoid Print Jobs Sent to Previous Printer on Windows 10 PC

Troubleshooting Printer Issues

Printer Setting Errors

Network printers send print jobs only to a default printer connected wirelessly with the laser printer. At times users send a print job thinking that they have sent it to their computer, but if another printer is set as default on the PC, you may need to fix that. Don’t click on the off button in order to stop the print job on the printer spooler, because laser printers will resume printing the digital file the next time you turn them on.

Steps to Clear Printer Setting Errors

Instead, right-click on the printer icon shown on the desktop of Windows PC 10, and choose the network printer from the subsequent menu. After that, cancel a document on the printer spooler or any other doc queued on the software program, which manages print jobs sent to the printer on Windows OS. You may have to wait for a while until printer spooler cancels the print queue. After that, you are safe to turn on the laser printer without having to waste precious paper. The printer spooler will let you take printouts of digital files according to your priorities – the same holds true for cancellation of a print command.

To Change the Default Printer on Windows 10 PC

Computer Tech Support

Change The Default Printer

If you have set an ‘X’ printer as default on the computer, and you send the print job to an alternate printer driver that you previously installed in the PC, the printout won’t come and an error may pop up on Windows 10. To troubleshoot that, open Start on desktop and navigate to Settings > Devices in the next dialog box. Make sure you are accessing Printers & scanners and disable Let Windows manage my default printer. Turn the setting to Off position and not On.

Changing this is important on Windows 10, because if the icon is turned On (by default) the OS would configure the particular printer to the computer automatically. Once the Let Windows manage my default printer option has been disabled on Windows 10, the operating system will enable you to send the print job only to the assigned laser printer going forward. It basically means, only the printer configured will print the document. This is not necessarily a printer error that requires troubleshooting steps from tech professionals, but rather choosing the right settings.

3 Steps to Fix White Line Issues in Inkjet Printers

Troubleshooting Printer Issues

Fix White Line Issues

Inkjet printers are commonly prone to several issues that affect the quality of its printouts. The appearance of white lines in the prints is a frequently reported issue by most users. It can interfere with the prints and make it incapable for use in any kind of business purposes or school presentations. Several faults with the printer can cause these white lines to form on the prints. Below are some steps to fix white lines in inkjet printers.

Execute Printer Head Cleaning

The appearance of white lines on the printouts is caused due to the clogging of the microscopic pores of the printer head. An effective way to clear this issue is by relying on the head cleaning function that comes with the software utility of the printer. There will be several options in most printer utility software such as head cleaning, head alignment, printer head deep cleaning, nozzle test, etc.

Execute the print head cleaning function to automatically clear any blocks in the print head and allow the free spraying of ink onto the paper. After the print head cleaning is finished, check whether the white lines are resolved by printing a test page. Get the printer head serviced by a professional printer support service if the issue persists.

Manually Clean the Ink Cartridges

Troubleshooting Printer Problems

Clean The Ink Cartridges

The other way to fix the occurrence of white lines in the printouts is by cleaning the ink cartridges manually. For this, open the front tray and wait for the head to automatically align towards the front portion. Gently detach the cartridges from the printer head and physically inspect for any visible damages first. Have it replaced with a new cartridge if any physical damages are found.

Mostly, the white lines are caused due to the ink getting dried inside the cartridge. For fixing this, use a cotton swab to gently wipe at the nozzle for clearing any dried ink and for facilitating free ink flow. Shaking the cartridge will also free up any dried ink or blockages and fix the issue. Run a test print to verify if the issue is fixed.

Adjust Printer Settings

Improper setting of the printer on the computer is another reason for the occurrence of white lines. In some cases, adjusting the settings to its default or optimal values can fix such quality related issues. Look for the print quality settings, and if it is set in draft, change it to standard for getting quality prints with less use of printing ink. If these steps do not work, replace the ink cartridge or call a printer tech support for assistance in resolving the issue.

How to Resolve Common Printer Connectivity Issues

Printer Issues

Common Printer Connectivity Issues

A printer requires a computer to format the document for printing and in regulating many of its crucial settings. The two devices work together to execute printing applications smoothly since it is a two-way connection. This allows the printer to communicate with the computer about its status and any printing errors. Failure in this connection can result in the printer to stop working altogether.

This common printer error can cause the printer to stop printing as well as accept any commands from the computer. Diagnosing this issue is the first step in resolving it and thereby restoring the normal functioning of the printer. Below is how to resolve common printer connectivity issues.

Updating the Printer Drivers

Printer drivers are software installed on a computer that allows them to communicate with the printer. Mostly, these printer drivers are the cause of this connectivity issue to develop. Changes to the configuration of the computer or its operating system are one of the reasons why the drivers fail.

In such cases, it is recommended to download the latest version from the website of the printer manufacturer. For this, it is better to remove the older driver version and reinstall it with the fresh version for restoring the connection between the printer and the computer.

Checking Wired or Wireless Connections

Mostly, a loose cable is likely to blame for connectivity issues between a printer and computer. This can prevent the data signals from getting properly transferred between the two devices. If loose cables are the case, the connectivity issue can be resolved quickly by unplugging the cables and then fastening them tightly at the ports of the printer and the computer.

Common Printer Connectivity Issues

Checking Wireless Connections

In case of a wireless printer, issues with the router can affect the communication and data flow between the two devices. This issue can be resolved in Windows computers by making sure that the printer is connected to the network in the Devices and Printers option. The connection needs to be re-established as specified by the operating manual if the printer is absent on the network.

Verifying Printer Status

The status of the printer is another reason for connectivity issues. The printer can cease printing if it has run out of ink or toner and has an open tray. Additionally, if a paper jam occurs inside the printer, it can stop printing altogether and the only way to resolve this is by clearing it.

Pending documents can also prevent the printer from responding to new requests. This can be resolved by canceling all the pending tasks and sending it to the printer again.

Resolving Printer Ghosting Issue in Laser Printers

Printer ghosting

Printer Ghosting Issue

Printer ghosting is a commonly occurring issue in laser printers that results in the production of faded printouts. This can affect the performance of a laser printer as they are used in offices to turn out high volumes of printouts.

Mostly, ghosting issues occur in older widely used printers, but it can occur for newer printers as well. The issue can result in a much-faded printout that is inferior when compared to the original soft copy stored on the computer.

Printer ghosting can result in a lack of detail in the printout that makes it incapable for use for any purposes. This issue occurs mainly due to the malfunctioning of the printing drum or fuser unit. As a result, the fuser does not heat the toner to the right temperature that will prevent it from adhering to the drum properly and thus appear lighter and faded on the paper.

However, there are many ways to prevent printer ghosting in laser printers. Carrying them out on a regular basis will help preserve the lifespan of the printer and its performance. Some techniques to prevent printer ghosting are described below.

Proper Placement

The proper placement of the printer unit inside a room is a key factor that determines its lifespan. It is ideal to keep the printer in a room free of any moisture content, as the humidity can cause the toner power to clot, thus causing printer ghosting.

Regular cleaning and dusting of the printer would help in removing any buildup of dust, which in turn extends the longevity and smooth functioning of the printer.

Checking the Fuser

Printer Errors

Checking The Fuser

Printer ghosting can also occur due to the malfunctioning of the fuser unit. There are several ways to carry out repairs and adjustments in the functioning of the fuser and that would be prescribed in the operation manual.

This includes changing the temperature of the fuser so that the toner adheres perfectly onto the paper. If the temperature of the fuser unit cannot be regulated, it is best to replace it with the help of a professional technician.

Replace or Repair the Drum Unit

Another critical component that can cause printer ghosting in a laser printer is the drum unit. The drum is responsible for transferring the toner powder onto the paper surface to form the printout.

Mostly, an old drum can cause several printer errors and it is best to replace them with a new one. If the drum unit is new and the ghosting error persists, it is better to have the drum repaired by a professional technician.