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How to Fix Error 7031 and Error 7034 in your Print Spooler

Troubleshooting Printer Problems

Common Printer Issues

Not being able to print a document when you need to can be maddening. Sometimes, it turns out to be an issue that can be solved with easy troubleshooting, in which case the whole thing become marginally bearable. However, at other times, nothing you do seems to fix the problem or even affect it in any way, and that is hard to deal with. Reinstalling Adobe Acrobat and other printing-related programs you regularly use may not have any effect on your situation.

Below are two print spooler errors that can drive you up the wall, and how to resolve them. These are commonly seen in more than one version of Windows, but the basic methods to resolve them remain the same across all platforms.

Error 7031

This error happens when gdi32.dll fails to correctly identify how big some of the printer drivers are. You may already know that the size of the printer driver needs to be correctly identified in order for everything to work smoothly following a print command. In the case of Error 7031, the message you receive says: The Citrix Print Manager Service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

7031 is the Event ID here. After reinstalling the print drivers and trying again to print something, you may get the following message: Windows cannot connect to the printer. The local print spooler service is not running. Please restart the spooler or restart the spooler or restart the machine.

The most likely explanation is that some of your printer’s drivers are damaged or missing. This happens usually after an OS upgrade, which may have taken place while the printer was still connected to the computer. Alternatively, it may have been caused by an antivirus, which accidentally deleted the now-missing drivers. With regards to work, Error 7031 is a solid roadblock, removing which requires knowing the exact driver that got corrupted in the first place.

Resolving Error 7031

First of all, you need to update spoolss.dll, netevent.dll, and spoolsv.exe. These are essential files and services without which no printing operation can be initiated from your PC. Make sure you do not delete any of them by mistake. After updating, do the following.

  • Go to Start, and then search for Run to open the command box. In the pop-up window, type cmd and hit OK. Type in sc config spooler depend=RPCSS and hit Enter. Take care not to leave a space before the = sign, and to leave one after it. If this gets the print spooler back in commission, reinstall the printer driver. If not, go to the next step.

Printer Spooler Configuration

  • Download the patch containing the drivers for your OS and extract this in C:\Temp. Create the folder by going to Start, All Programs, and Accessories, in that order. Run cmd as Administrator, and type MD C:\Temp and CD\Temp in consecutive lines. Hit Enter.

Command Prompt

  • If the above method does not resolve the issue, consider calling our tech support service and have them look at your PC and printer issues. Certified professionals are much more likely to figure out what is wrong, and how it can be fixed without wasting time or compromising the existing setup of your system.

Error 7034

This error is a close cousin to Error 7031 in the way it manages to stall work and annoy the PC user. What you see is that the print spooler comes to a halt, and sometimes, the printer’s icon in Printers and Faxes disappears, making it hard to find and troubleshoot in case the need for that arises in the future. Following are steps for troubleshooting printer problems that cause Error 7034.

Resolving Error 7034

  • Create a folder named Print spooler.
  • Navigate along the following path: Start > Control Panel > Printers and Faxes > File > Server Properties > Advanced.
  • In the Advanced tab, type in a new location and hit OK. When done, reboot your PC.

Printer Server Properties

  • Hit the Windows and R key combo. In the Run box, type in sfc /scannow and hit Enter.

Troubleshooting printer problems such as these and the printer offline error can be easy as long as you follow the proper steps, and safe if you have system restore points to revert to in the event that an unforeseen complication crops up. Sometimes though, you may get saddled with something that requires technical expertise to work past, and this is when you should call our tech support team. Our certified experts can work on your printer issues and eliminate them in a speedy and efficient manner.

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