Fix Printer Offline Issue
Imagine that you are in the middle of a busy workday and you really need to take some printouts, but the printer won’t allow you. This is just one of the many things that can go wrong in an office, but printer issues are by far the worst. One of the most annoying things is when you hit the Print button and nothing happens. All you see is a message at the bottom saying the printer is offline.
When you investigate by checking in the Devices and Printers window, you see the same offline status. This is a fairly common problem, and not one that is hard to fix. Below are a couple of printer offline fix methods you can try.
Check the Printer Connection
- Turn off the printer and then turn it back on.
- If it is connected through USB, make sure the cable connection is secure. Also, make sure that the USB port is working.
- If the connection is made through a wired network, ensure that the cable is plugged securely into the Ethernet port. See if the network signal is flashing.
- If the connection is wireless, you will need to ensure that the printer is linked to the PC network. This is usually indicated by a lit wireless icon on the printer.
See if you are able to print. If you still have a problem, then move on to the next method.
Check the Printing Status
Common Printer Issues
Your printer setting can sometimes be changed by the auto-updated printer driver in Windows. In this case, you will need to ensure that there are not problems with the printer.
- Turn the printer off and then turn it on once more.
- Press the Windows and I combo, and choose Devices.
- Choose Devices and printers.
- Right click on the symbol that has a green check mark on it, and from the menu that comes up, choose See What’s Printing. If you get a grayed out icon instead, without the green check mark, then right click and select Set as Default Printer. After that, right click and choose See What’s Printing.
- Choose the Printer In the drop down, if you see a tick beside Use Printer Offline and Pause Printing, click these options to get rid of the ticks.
- See if printing resumes normally.
If the above methods did not work, you may need to try restarting the printer spooler service, or adding a second printer if the connection is over a network.