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How to Troubleshoot Printer Not Responding Error on Windows 7

Troubleshooting Printer Problems

Common Printer Issues

If a printer stops responding while trying to print something, an error message denoting that will show up on the Windows PC. Several things cause this error, such as bad configurations, faulty connections, buggy printer drivers, spooler service not responding, etc. In case you come across the error, find the steps mentioned below for troubleshooting printer problems.

Basic Troubleshooting

First, ensure the connection between the printer and computer is fine. If you are using physical connections, make sure there are no loose cables. The same goes even if you are relying on a wireless network for that. If you are using wireless connections, turn off the printer, PC, and Wi-Fi router; keep the devices switched off for a while before powering them back on. After that, try taking printout on Windows PC to see if that resolves the issue.

Run the Utility for Troubleshooting Printer Issues

Windows has an inbuilt troubleshooter, which can be used for finding and troubleshooting printer issues if any. If you come across printer not responding error on Windows 7, follow the below steps to fix it with the printer troubleshooter.

  • Click on the Start button, type troubleshooting in the search box and open the Troubleshooting

Troubleshooting Printer Issues

  • In the Control Panel window that pops up next, click on Use a printer below Hardware and Sound.

Hardware And Sound

  • Click Next and follow the instructions on the troubleshooter wizard. In case the utility finds printer issues, you will have to troubleshoot it either with it or with resolutions from other sources.

Troubleshoot Computer Problems

Restart Printer Spooler Service

Follow the below steps to restart the printer spooler service that manages print jobs on Windows.

  • First, ensure to log in as Administrator. If you are using a Guest account, restart the computer and sign into an Administrator account instead.
  • Then, press and hold down Windows and R keys at the same time, key in services.msc  in the Run dialog box, and press Enter.

Windows XP

  • In the next window, search and find the Print Spooler from the list of Windows Services on the right column. Double-click on Print Spooler service to open it.

Print Spooler Services

  • In the Print Spooler Properties dialog box that pops up, click on Stop below Services Status option, then on Start, and on OK to restart the spooler. In case it is shown as Stopped, click on Start and click OK to confirm your action.

Print Spooler Properties

If the printer not responding error pops up despite trying all the above-mentioned steps, get in touch with a printer service professional for more tips on troubleshooting printer problems.

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