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Troubleshooting Steps to Clear Printing Errors in a Receipt Printer

Network Printer Troubleshooting

Troubleshooting Printing Errors

If you are trying to print receipts in a USB printer in a POS system, follow the below troubleshooting steps to fix a connectivity error or a possible printing issue.

Restart the Browser

When you are trying to print a web page, click the three horizontal lines to the top-right or the menu button and click exit. In certain browsers, clicking the ‘x’ button to close the browser tab may not necessarily exit all tabs fully and may enable printing issues in the browser to persist. That is why you should exit the browser and then reopen it to retry printing.

Restart the Windows PC

Rebooting Windows differs as per the version of the OS you have installed in the system. In Windows 7, click Start on desktop, click on the arrow near Shut Down and select Restart from the list of options. In Windows 8 or later, you need to right-click on the logo icon to the bottom left on desktop, click Shut Down or Sign Out, and select Restart. Crosscheck whether the receipt printer is shown as online once the system reboots.

Verify Printer Connectivity

Troubleshooting Printer Issues

Clear Printing Errors

For that, click Start button and key in Devices and Printers on the search box to search Windows programs and files. In Devices and Printers see to it if the printer is listed online. If the printer icon is shown in a gray color, it suggests that the OS feels the printer is disconnected. If it is not shown as when the printer is online, skip to the next step.

When Printer is Displayed Offline

If the printer is shown offline in Devices and Printers, then that suggests the device is not connected with the computer or it is not able to communicate with it. Try the below steps to troubleshoot that.

  • Disconnect the printer’s USB from the connected PC and plug it to a different USB port. This will make Windows to reset the printer drivers and can help detect the printer.
  • Right-click on the printer icon in Devices and Printers and click Troubleshoot. It will launch an inbuilt Windows Troubleshoot, which might help identify a persistent issue of the printing system.
  • Disconnect and configure the printer. For that, unplug the USB cable from the PC and right-click the printer icon and choose Remove. If it prompts if you want to remove the printer, select Yes upon prompt. You will follow a troubleshooting wizard or steps to reconnect the device next.

If all steps mentioned here fails to resolve receipt printer connectivity, get in touch with tech professionals for remote troubleshooting.

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