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A printer not recognizing a new toner or ink cartridge is a common issue, which people experience when they replace an empty one. This can mainly happen when using compatible, generic, refilled or remanufactured ink cartridges instead of the old one. Keep reading this network printer troubleshooting post to know how to fix this issue.
These two steps usually resolve this issue. After doing them, see whether your printer recognizes your new cartridges. If you are still having trouble, then proceed to the next method.
To do this, follow the steps mentioned below.
Hopefully, this has helped fix the problem. If you are unable to print with a new compatible toner cartridge or ink cartridge, then do the following.
The cartridge has metal contacts connecting to the corresponding ones in your printer, allowing the cartridge and printer to communicate. Damage or dirt on the metal contacts in the printer can not only keep these from connecting, but this can also stop the device from reading data on the chip. Do as per the following steps to clean the contacts.
Doing the above should fix any problems you may be having with microchips or dirty contacts.
If you are having trouble despite doing all the aforementioned, there are some more things to check.
If you have run out of all of these troubleshooting options, then you might be having faulty microchip or faulty cartridge. Provided you purchased it from a reputable supplier and meet their return criteria, you should be able to return it. Besides, some makers are making it harder for customers to use a remanufactured or compatible cartridge in their printer with modern technology.
That printer maker could be manufacturing branded cartridges for their own products. They may even warn you against using cartridges compatible with their printers from other cartridge manufacturers. If you went against their warnings, and if something happens to your printer, you might not be eligible for warranty. However, if nothing has happened, you only need to remove the cartridge from your printer and return it.
Just get in touch with the cartridge seller and they will verify whether you qualify for either an exchange or refund. Do not hesitate to make the call, fearing the supplier may deny your claim for either a brand new printer cartridge or cash refund.