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Category Archive Printer Issues

How to Troubleshoot Printer Stuck in Offline Status

Printer Offline Fix

Common Printer Issues

If you are trying to print something in the Windows operating system, and it is not printing, the problem can be that the printer is not online. You will not be able to print unless the printer is online. To turn your printer online, you just have to turn on the printer and wait for a few seconds for the printer to change its status from offline to online.

Unfortunately, turning your printer from offline to online is not that easy. The printer might remain offline even if the printer is connected to the PC and is turned on. There can be many reasons why Windows is not detecting the printer connected to the network or the computer, and a few of the solutions to the problems are discussed below.

Power Cycle Devices

The first thing that you need to do before getting deep into the tools and settings is to try to power cycle the computer and the printer. This can help fix the problem many a times. You just need to turn off the computer and the printer. You can then power on the printer and wait until it gets connected back to the network. If you are making use of a USB cable to connect the printer, you need to wait until the printer is done with the starting up process.

After the printer has turned on, you can turn on the computer to see if the printer is still offline. If the printer is still in offline mode, you need to ensure that the printer is turned off completely and not in the power saving mode. If you are unsure of this, the best thing that you can do is to unplug the printer completely and wait for about thirty seconds before plugging it again.

Use Printer Software

If you find that the printer is still showing offline, you can try to make use of the printer software that was provided with it. These utilities will be able to find the printer available on the network and fix problems making the printer offline. You may also visit the support website of your printer to download the software. For instance, if you are using a Canon printer, you can navigate to the support website and type in the model number to download the software necessary to maintain and manage your Canon printer. This is applicable to almost all the printer models.

On running the software, you will be able to see the status of the printer that is connected to the computer and will offer additional details of the printer like the level of ink in the tank, paper in the try, and so on.

If you are unsure about the presence of printer software in your computer, you can confirm this by going to Settings, choosing Devices, and then selecting Printers & Scanners. If you are using Windows 10 operating system, it will list out the printers that are connected to the computer. If a software package is available to manage the connected printer, it will displayed App available for this device. Click on the printer, and then click on Manage to reach Open printer app button.

Printer Devices

Set Printer Online

At times, even if the printer is connected and online, incorrect configuration of the settings might prevent you from using it. To check this, you can open the printer queue by visiting Devices and Printers in the Control Panel and then double clicking on the printer. You need to click on the printer shown in the menu bar and uncheck Use Printer Offline and Pause Printing checkboxes.

Printer Offline

Check Printer Port

If none of the above steps has worked, the problem might be with the port configuration of the printer. Mostly, this applies to the network printer that has an IP address. The likely cause of the issue can be a change in IP address of the printer and the port configuration still pointing to the old IP address of the printer. If this is the case, you need to find the IP address of the printer. This can be done by printing the network configuration page of the printer.

After getting the IP address, you can go to Control Panel, select Devices and Printers, and then right click on the printer that you need to troubleshoot. Make sure that you select Printer Properties, and not the Properties button located at the bottom. Select the Ports tab and scroll down to reach the port that is checked. Choose it and click on Configure Port. A dialog box will be opened letting you know the IP address that it thinks that is assigned to the printer.

Printer Properties

If you find that the current IP address of the printer is different from the one that is listed here, you can ensure that this is causing the problem. You just need to update the IP address and everything will be okay. If you still run into the problem, get in touch with our tech support team for advanced troubleshooting.

How to Share a Printer Hooked Up to Mac with Windows 7 PC

Troubleshooting Printer Issues

Common Printer Issues

The printer sharing option can be useful, especially for a small enterprise network. It can keep your costs down by decreasing the number of printer devices you need to purchase. Below is a guide on how to share a printer, which is physically attached to a PC featuring Mac OS X 10.6 or Snow Leopard, with a computer running on Windows 7.

For Mac printer sharing, you also require the below things:

  • A working wired or wireless Ethernet network
  • A common workgroup for Mac and other PCs on the network

The printer sharing process involves three steps – (a) Ensuring Mac and other systems are on a common configured workgroup; (b) Turning on Printer Sharing in Mac OS; and (c) Adding a connection to Windows 7 PC’s network printer.

Configure the Common Workgroup Name

WORKGROUP is the default name of this feature in Windows 7. If you have not made changes to it on Windows PCs connected to the network, then you are good to go since the Mac OS also creates the same name for connecting to the systems with the other OS. Yet in case you have renamed WORKGROUP in Windows, then configure the same name in Mac OS too.

Turn on Printer Sharing in Mac OS

For this, you need to have a printer already connected to Mac PC that you want to share on the network.

  • Launch System Preferences by selecting it from the Apple menu.
  • In the window that pops up next, choose Sharing preferences from the Internet and Networking
  • The pane that you chose has a list of services that you can run on Mac. Put a tick next to Printer Sharing in the said list.
  • Once it is enabled, a list of available printers for sharing appears. Put a tick next to the printer that you need to share.
  • Exit System Preferences.

Printer Sharing

The Mac PC then lets other systems on the network share the configured or designated printer.

Add the Shared Mac Printer to Windows PC

This is the final step in Mac printer sharing.

  • Click on the Start button in Windows, and choose Devices and Printers.
  • In the next window, click the Add a printer button at the top left side.
  • Then, click on Add a network, wireless or Bluetooth Printer.
  • The Add Printer wizard then searches the network for printers available. Once it finishes the search, a list of printers available on the network appears.
  • Choose the above-mentioned shared device from it. Click on the Next
  • Ignore the message that tells you it does not have the right printer driver installed. Mac OS does not have any Windows printer drivers installed. So, click on OK to start installing a driver in Windows to communicate to your shared Mac printer.
  • The above-mentioned wizard then displays a two-column list. From its Manufacturer column, choose the brand of your printer connected to Mac. From its Printers column, choose the model of the printer attached to Mac. Click on OK for confirmation.
  • The said wizard then processes the installation and upon its completion, it presents you with a window letting you change printer’s name as it pops up on the Windows computer. Change it to a different name as per your wish, and click on Next.
  • Then, the wizard presents a window that asks if you would want to configure new printers as the default for Windows 7. The same window also lets you print a test page. This lets you test whether printer sharing is now working. Click on the Print a test page
  • Once the process completes, click on the Finish button, and you are good to go.

Print A Page

Using the Shared Printer

Using the Mac shared printer from Windows is no distinct than it would be if it were connected directly to the computer that features the latter OS. All of your Windows apps will see the shared device as though it were physically attached to the system.

Keep in mind the below points too.

  • Of course, a Mac PC has to be powered on for the shared device to be available on the network.
  • Some of the printer properties may still not be available over the network. For instance, you may not necessarily be able to find out the printer consumables’ status on the shared device, like how much ink is remaining or whether its paper tray is empty. Also, note that this differs from one printer to the other and from one printer driver to the other.
  • Printing from the configured network may keep the Mac PC from going to sleep. If yes, it may not respond to print requests from networked computers.

In case you require assistance with troubleshooting printer issues of any kind, get in touch with our technical support team through the toll-free number mentioned above.

Ways to Increase the Speed of a Slow Print Server

Troubleshooting Printer Problems

Common Printer Issues

A print server links printers to client systems over a network. It accepts the print jobs and sends them to the target printer or printers. There may be several causes to slow printing in your office or department. It could be that print servers in your site are processing print jobs in an inefficient manner. If you are facing this issue, first you have to find out the underlying cause behind the slowness of the server. Is it due to a hardware fault, or is there a service running in the background and using a lot of resources? What actually occurs when users print?

One method to measure that is to use the Windows Task Manager and see what occurs when printers are not active when someone prints and when multiple users print simultaneously. Depending on what caused the server to be slow, you can also use these tips for working around or troubleshooting printer problems.

Adjust Configurations in the Print Server

In Windows Server 2012, there is an option titled Print Spooled Documents First. It has to be configured to Yes in case multiple users send print jobs to the server. If it is configured to No though, then a small print job that has finished spooling but submitted following a bigger print job, which has completed spooling, will be enqueued and will wait for the bigger job to finish. To describe, the option makes sure a spooled print job is printed prior to one that is partially spooled.

Use a Dedicated Disk Drive for Spooling

When several print jobs are sent to the print server at the same time, the disk drive not only writes but also deletes data extremely frequently. This can lead to a bottleneck in printing. In order to optimize your print server’s performance, it is recommended to use a disk drive particularly for spooling. Experts, including those who are also into network printer troubleshooting, say that disk drive to store print spooler files must be distinct to one that is used by the OS for its files or the paging file.

Increase the Hard Disk Space of the Print Server

Another reason for slow printing might be hard disk space is not big enough in the server. The number of print jobs usually increases in size especially when they are rendered, thus this issue can happen when multiple tasks are submitted for them to be spooled at the same time. Henceforth, ensure the hard disk space is not extremely small.

Use Devoted Print Servers

Network Printer Troubleshooting

Troubleshooting Tips

Using servers only for the purpose of printing can make it a lot easier to maintain them so that in case they are clogged up, other significant applications will not be interfered with. Besides, the performance of the print server will not suffer when other programs use up plenty of resources.

Close Open Connections

At times when client users connect to print server systems, their connections stay active for an extremely long time. Note that every open connection takes up a lot of resources. You can use Windows Server Management to see open connections and to close them as needed. In case the server has been having plenty of open connections for several days, then it is likely owing to client programs not functioning properly. Depending upon the issue’s severity, this is something that should potentially be talked with the product manufacturer.

Use as Few Print Drivers as Possible

There are a couple of cons to using several print drivers in the Windows operating system. Firstly, the more the print drivers, the more system resources will be used. Secondly, many of the drivers when uninstalled leave monitoring services behind, which also can eat up resources. To work around this, standardize which print drivers are used, and/or use as many universal print drivers as possible.

Increase the Speed of the Processor

During peak printing times, the print server processor may itself become too slow. Make sure that EMF to PCL or PostScript conversion is made on the OS of the client, rather than in the server (this is default in Windows Vista and recent client operating systems). In case issues persist, then it could be a matter of simply using extra powerful hardware.

Alternative Ways to Solve Slow Print Server

In some cases, you will require more robust solutions to speed up the servers since there will be plenty of printing tasks for them to handle. In such kind of a scenario, you have the option to increase the number of print servers or procure powerful hardware as an alternative solution.

In case you are looking for tried and tested methods to troubleshooting printer problems, no matter the environment, get in touch with our printer service professionals through the toll-free number for an advanced solution.

Fixing the Device Setup Failed Message in HP Printers

Troubleshooting Printer Issues

Common Printer Issues

One of the major issues which owners of HP printers face is the Device Setup Failed message popping up when they installing the printer. In such a case, the following things happen after they connect the printer to the PC via USB.

  • A message comes up, saying Device setup failed to complete.
  • The normal plug-and-play device installation does not initialize.
  • A red X mark comes up in the lower right of the screen.

Troubleshooting printer issues like these involves the use of multi-stepped methods. These may be too complex for the average user to carry out, which is why calling a printer support technician is a good idea. The following steps need to be taken to fix the above error.

  • Plug out the USB cable and plus it back in. This should be at the back of the printer. After reconnecting, use pressure to make sure the connections are secure. After that, try installing the device once more.
  • Check the USB connection. Maybe the port you have the cable plugged into is not working properly. Try another one and see if this solves the problem.
  • Try using a different USB cable to connect the printer with the PC. HP printers generally support only cables under 3 meters in length. Try installing the printer once more.
  • Take out any extra USB devices that are connected to the PC. If there are several of these, such as maybe another printer, unplug all but the mouse and keyboard. Try installing the printer once more, and if this resolves the issue, then get a powered hub before reconnecting the devices you disconnected.
  • Reset the printer. This should be done as follows. Turn it on, and wait for it to go into idle status. Take out the power cord from the back, and wait one minute. Plug the cord back in and turn the printer on. Wait until it goes into idle mode, and see if the installation starts up automatically, the way it should have the first time.
  • Refresh Windows Device Manager. The driver in Windows Device Manager may not be up to date, in which case you would need to launch the program and find the following entries: Print queues, Printers, Universal Serial Bus controllers, and Other devices. If there is a yellow mark, or something like Unknown device listed, then right click the entry and choose Update Driver Software. After that, follow the prompts on the wizard screen that pops up. Choose the Search automatically for updated driver software
  • Uninstall the driver and software. For this, first unplug the USB cable, and then open Control Panel in Windows. Choose Programs and Features, and from the list, find and select your printer’s software, and hit Uninstall. Follow the prompts shown on the screen, and restart the PC for the changes to take effect.

Uninstall Programs


  • Delete any unnecessary folders and files, because it is important to ensuring no problematic data stays inside the PC. Launch the disk cleanup tool in Windows and choose Free up disk space by deleting unnecessary files. Pick C: and wait for the program to scan for and delete the files you do not need.
  • Turn off background programs before troubleshooting printer problems such as the Device Setup Failed message, especially the TSR programs that automatically load after the PC is switched on. These are essential to activating antivirus software and such, but not for the computer to run. Sometimes, they even block printer software installations. The MSCONFIG utility allows turning them off. Inside MSCONFIG window, head to the General tab and select Selective Startup, and then uncheck Load startup items. Under Services, leave the Hide all Microsoft services box checked, and then select Disable All. Hit Apply, and then OK. Restart the computer for the changes to take effect.

System Configuration

  • Reinstall the driver and software. Download the correct driver for your printer model from online, and install this in your PC. Alternatively, install the driver straight from the installation CD you got with the printer. For that, first disconnect the machine and then insert the CD. Run the installer and follow the prompts shown on the screen. If required, choose your printer make and model, and select the right operating system. Then, select either the basic driver package to install, or the full software suite, based on what you need.
  • Turn the startup programs back on after the driver installation has been completed. For this, go to MSCONFIG and choose Normal Startup from the System Configuration Hit Apply, and then OK. When asked, restart the computer.

If performing the above steps did not resolve the issue, then call our printer support crew to service your printer. It is much simpler to sit back while they do what it takes to get it back in good working order.

Resolving the “Printer Needs User Intervention” Error in Windows 10

Printer Offline Error

Common Printer Issues

Few things can prove as frustrating as encountering errors when you try printing a document at home or the office. The main reason is that most people these days only ever print something they really need, and when they do get around to it, they invariably expect things to go smoothly, which is not always the case. A printer offline error is not the only thing that can mess with you in this way; there is an even more annoying problem which lots of printer users have been seeing lately. This is an error message that read “Printer Needs User Intervention”.

This message can show up either in the top panel display of the printer, or a dialog box in your PC. Most brands have this, with laser printers exhibiting it more commonly than inkjets. You could take it to mean a print job has been corrupted, that the spooler is inactive, or that maybe a vital driver is missing. Following are a few good fixes you can try if you ever come across this error.

Start the Print Job Over

  • You need to first start over the print job. For this, click on the Cortana button, type in “devices and printers” and head to the Devices and Printers
  • Choose the active printer shown here, and then click on See what’s printing. This will launch the window underneath.

Printers And Devices

  • Right-click on the specific print job, which you plan to restart, and choose the Restart option out of the different entries in the context menu.

Clear Out the Print Queue

  • This should delete the entirety of the print jobs, which may be all it takes to get the printer working properly again. Turn the printer off to clear the queue.
  • The print spooler service needs to be stopped. Start by hitting the Windows + R key combo to bring up the Run command, typing in services.msc, and hitting Enter.
  • Double-click on Print Spooler, and that should launch the relevant window. Hit the Stop button, and that will switch off the spooler.

Printer Spooler Properties

  • Click on File Explorer present on the taskbar, and type C:\Windows\System32\spool\PRINTERS into the navigation field.
  • Choose all the files present in this folder, and delete them as one.

Printer Spooler Folder

  • Go back to the Print Spooler Properties window and hit Start, so that the service comes back on.

Restart the Computer’s Print Spooler

This is often seen to be very effective as a fix for the user intervention error. What you need to do is open up the Services window using the services.msc command in the Run dialog, right click on Print Spooler to bring up its context menu, and then hit the Restart option shown in the context menu.

Restart Printer Spooler

Use the Printer Troubleshooter

Windows 10 comes with a slew of tools, which can assist with repairing software and hardware problems, and more to the point, troubleshooting printer issues. One of them, the Printer Troubleshooter, is invaluable on many levels, and extremely handy in untangling printer functionality problems. Following are the steps to run Printer Troubleshooter in Windows 10.

  • Hit the Cortana button located on the taskbar, and in the field that comes up, type in printer and hit Enter.
  • Choose the Find and fix printing problems option to launch the troubleshooter.

Fix Printing Problems

  • It is best to run this with admin permissions, so instead of double-clicking, right click and choose Run as administrator.
  • After that, click on Apply repairs automatically.
  • Hit Next, and wait as the troubleshooter scans for issues. Any fixes it can perform will be applied automatically, so you just need to be patient.

Try Reinstalling the Printer’s Driver

Drivers can serve up hassles when they are incompatible, or even outdated, making efficient hardware use a much harder thing to ensure. If you reinstall your printer’s driver, it should feasibly solve most errors, including the printer offline error and the “Printer Needs User Intervention” error. The main thing this does is make sure the printer all the latest manufacturer drivers installed.

  • Fire up Cortana and type in Device Manager, then hit Enter.
  • Choose Device Manager and wait for its window to appear.
  • Hit Printers, and then right-click on the printer you are using. Choose Uninstall from the context menu, and then hit OK to confirm the change you are about to make.

Reinstalling Printer Driver

The next time you log in, Windows would automatically install the newest printer driver. However, if that does not happen, you need to manually locate and download the latest version of the printer model’s driver, and install it in your PC.

Make sure to go with only the correct driver, and then follow the instructions shown on the installation wizard screen. Get in touch with our tech support experts for any further help with the “Printer Needs User Intervention” error.


Common Printer Cartridge Issues and Tips to Resolve Them

How To Turn Printer Online

Printer Cartridge Issues

When you use expensive printer ink cartridges, you will want it to work hassle-free to meet expected print quality or print volume. Often, ink cartridge issues can be solved or even avoided by taking precautions regarding how to use it. This is one of the common issues, which printer users often come across. Sometimes, this can be as infuriating as a printer offline status and having to troubleshoot it with “how to turn printer online” guides.

How can one use a printer without a working cartridge or any other component not working due to its problem? These tips and tricks will help with troubleshooting printer issues, which are cartridge related.

Steps to Fix Cartridge Not Working

If the new cartridge that you installed into your printer is not compatible with the device, you will likely get an error on your computer screen that suggests your cartridge is not working. Depending on your printer model, you should be seeing an error that suggests its cartridge is not recognized or that it is empty and therefore will not print.

If you come across such kind of an error on your PC, try taking out the cartridge and placing it back into your printer to see if that resolves the issue. If not, there could be a problem with the chip of your new cartridge. If that is the case, and everything else fails to resolve cartridge related errors, approach the retailer who sold you the third-party cartridge for a refund or replacement. The top branded printers or printer manufacturers advise users to rely on company authentic cartridges to avoid potential issues with print quality or anything else in that respect.

Tips to Resolve Clogged Print Heads

Initiating a cleaning cycle on your printer is the ideal method to clear print heads’ blockage. More often than not, this setting can be found in the menu of your printer. However, it is best to refer to its user manual for specific steps related to your printer model. Not all printers have the exact mechanism.

It is worth noting, in case you are using third-party ink, it will not have the exact formulation as your printer manufacturer’s authentic ink. In case it is a distinct consistency, it might lead to print head clogs. Consequentially, you will get printouts with missing colors or dots in them.

How To Turn Printer Online

Clogged Print Heads

In case your printer makes use of a cartridge with three colors, the print head is likely to be integrated with the said type of combined color cartridge. In which case, you should replace the clogged one in place of a new cartridge with a print head. However, in case the print head is part of your printer and you cannot clear the issue, you might need a print head replacement. This means that it may be more affordable to purchase a fresh printer than do the cartridge repair with the assistance of a technician.

Troubleshoots for Leaking Ink Cartridges

In case your printer’s ink cartridge does not form a fine seal when you install it, air may get in as well as stop the cartridge from properly working or it may leak. Sometimes, you can resolve a poor cartridge seal by removing and placing it back into your printer, but do not press extremely hard or it could damage the device.

In case a retailer claims that a cartridge is compatible with a printer, you may still have a recourse in case it leaks. A cartridge leak does not necessarily mean that ink is all over the place. Your printer is likely to be not working, so open it and you may happen to see a little ink on the cartridge. This problem can be a bit more frequent with third-party ink cartridges than with manufacturer authentic ones.

How to Fix the Windows Cannot Connect to Printer Error

Network Printer Troubleshooting

Common Printer Issues

While sending documents or print jobs to a network printer, people at times come across an error message that says Windows cannot connect to the printer. Sometimes that is accompanied by an Access is Denied error message, while other times, only the error is shown. There are many reasons as to why it pops up on Windows, yet it mostly depends on the configuration.

To fix the error, first check whether the network printer is set up with a LAN port or whether the printer is connected to another system and is shared on the network. According to that, you have to troubleshoot the issue differently. For that, you can use the following network printer troubleshooting steps as a guide.

Troubleshooting Steps for Shared Network Printer

Try these steps in case the printer is physically connected to a system and it is shared on that computer and you are attempting to add the device to a different PC on the network.

  • Click on the Start button, search for Add Printer in the search box of Start Menu, and click on the link that shows up in the search results.
  • When the Add Printer wizard opens, you have to select which printer to configure. For that, select the checkbox A network printer or a printer attached to another computer.
  • Then, click on Next button and select the Connect to this printer Under Name, you have to type the path to your shared printer using the special characters \\ followed by the name of the PC, to which the device is shared, followed by \ and the printer’s name.

Add Printer Wizard

You should be able to connect to the shared printer. However, in case you are receiving the above-mentioned error, then you can attempt to add your printer as a local device. For that, follow the below steps for troubleshooting printer issues. Make it a point to use these steps only if the printer is attached to a different system and is shared on the network.

  • You have to choose Local printer attached to this computer checkbox from the Add Printer wizard and deselect the checkbox under it.
  • On the next window, click Create a new port checkbox and then select Local Port from the drop-down list next to the checkbox. Click on Next button and you will be prompted to key in a Port Name. In the Port Name graphical box, you have to key in the path to the printer.

Printer Port

Network Printer Troubleshooting

In case you have a printer attached to wireless or LAN network, follow the below steps to fix the Windows cannot connect to the printer error.

  • Select the checkbox Local printer attached to this computer, and then choose the checkbox to create a fresh port as mentioned in the earlier step. Instead of selecting a Local Port from the drop-down, you have to select Standard TCP or IP Port.

New Printer Port

  • Then key in the printer’s IP address. In case you do not remember the IP address, take a printout of the printer’s configuration sheet. You should be able to do that directly from the printer’s menus – if you have doubts, check the user manual supplied by the printer manufacturer.

Enable File and Printer Sharing on Windows Firewall

You cannot connect to the printer if Windows Firewall prevents the connection. Ensure an exception is given for printer and file sharing through Windows Firewall on the computer and the PC to which the device is attached. Follow the steps mentioned below to enable the option.

  • Press the Windows button, and open Control Panel from the Start Menu.
  • From the Control Panel, choose Windows Firewall and click on the Exceptions
  • Ensure the File and Printer Sharing checkbox has a tick mark. If not, select the checkbox. That will make sure the application will not block the connection.

Windows Firewall

Update the Printer Drivers

You will come across the printer error if you are adding the device to a Windows 7 PC and the system that hosts the printer has Windows Vista or XP. In which case, you should download the drivers for Windows 7 from the manufacturer website and install it on the host computer. When you attempt to establish a connection from Windows 7 computer to the printer, the driver for the operating system should be accessible from the host PC for installation.

Disable the Antivirus Software that Block Connections

If you have an antivirus installed on the computer and it is blocking the connection, disable the software and then try to connect to the shared printer. If the underlying cause behind the connection issue is the antivirus’ blocking feature, disabling the software should resolve it.

In case you come still across the Windows cannot connect to the printer error while printing on a network environment, get in touch with our tech support professionals via the toll-free number listed above for advanced network printer troubleshooting.

How to Troubleshoot the Out of Paper Error on a Printer

Troubleshooting Printer Issues

Common Printer Issues

While printing something, do you come across an error that indicates printer is out of paper or something likewise? It maybe that the printer has run out of paper as the error suggests, but it can be a malfunction if there is sufficient paper in the tray. If it is the latter, you can use any of these below-given steps for troubleshooting printer issues.

Check the Paper and Reload it

Firstly, check the paper’s condition loaded in the printer’s tray. If the paper is damp, torn, or bent, you might have to replace it with fresh paper. Also, make sure that papers are of the exact length and type. Now align the edges of the paper sheet by tapping that on an even surface and place it back in the paper tray of the printer. The stack of paper should not comprise over a specific number of sheets either.

Check the Back Panel Cover of the Printer

A panel at the rear of the printer might not be set in place. Turn the device around and see to it if its back panel is not ajar. If it is not closed fully, there might be jammed paper there. If so, take off the back panel fully, clear the crumpled paper, and place the panel back on the printer.

Reset the Printer

Firstly, unplug the power cable straightaway without powering off the printer. Then, wait for 30 seconds prior to plugging it back in the printer as well. In case the printer does not turn on automatically, press on its manual power button.

Clean the Rollers of the Printer

If dirt has accumulated in its rollers, it can lead to paper feed errors. Thus, clean it if required; turn off the printer and unplug its power cable first. While cleaning the rollers, use a piece of lint-free cloth and fresh water. Once you are done with cleaning the printer’s rollers, leave it to dry for a while before placing it back. After that, plug back the power cable and turn on the printer.

Crosscheck if the Printer Spooler is Running

The spooler service manages print jobs on Windows. If the spooler were not running, you would have to enable it for troubleshooting printer issues. Here is how to check the spooler configuration.

  • Press Windows and R keys to launch the Run dialog box. In the dialog box, type services.msc and press Enter.

Windows Services

  • In the list of Services that opens next, scroll down to and find the Print Spooler. Check if its Status is shown as Started. If it is Stopped, right-click on Print Spooler to open its Properties. In that, change the Service Status to how it should be by clicking on the Start button under the General

Printer Spooler Properties

  • Then, click on Apply and OK buttons to confirm the changes.

Clear the Cached Print Jobs

Clearing this will erase print jobs stuck on the print queue. Follow the below steps to do that as part of troubleshooting printer problems.

  • Open Windows Explorer, type the path c:\windows\system32\spool\printers on its address bar and press the Enter
  • Choose the files in the Printers folder that opens by pressing Ctrl and A keys, click Organize tab on the toolbar of Windows Explorer, and choose Delete

Printer Spooler Folder


Update the Printer Driver

A hardware error might be related to its outdated driver installed on a computer. The same goes for printers. Thus, keeping the driver up-to-date is one way for troubleshooting printer issues. Follow the steps mentioned below to do it through Windows 10 Update.

  • Launch Cortana on Windows 10 and type Device Manager in its search box. Choose Device Manager from the search results. The Device Manager will open in a new window.
  • Choose Printers from Device Manager and right-click on your printer. This will reveal the context or pop-up menu. Choose the option Update Driver Software from the menu that pops up after right clicking on the printer icon.

Update Printer Softwere

  • Then, choose the link to search for update driver automatically. Wait for some time for Windows to search for the driver on the internet. Install the update if the OS does find the printer driver by following the instructions.

Although Windows updates select print drivers, you would have to check for the same if required. In other words, if your printer driver’s update is not found in the OS update or if there is no provision to do it through the internet, you would have to download the driver from your printer manufacturer website and install it manually.

Check if the Printer is Compatible with Windows 10

In case you come across an out of paper while printing after upgrading the OS to this version, check in the manufacturer website to know if the device is compatible with it. Alternatively, feel free to get in touch with our printer service experts to get an instant solution.

How to Troubleshoot Unable to Print a Web Page on Internet Explorer

Troubleshooting Printer Issues

Common Printer Issues

At times, you might run into a script error while printing a web page on Internet Explorer. When that happens, you will not be able to take the printout even if the Print Preview page has opened. Usually, the printing issue can occur due to any of the following reasons:

  • The computer video driver or card is corrupt or outdated.
  • The protected mode is turned on for the Internet security zone of a web page.
  • There is a problem with the temporary folders of the system and the Low folder below the Temp folder is missing.
  • The web page related issue or computer malware.

For troubleshooting printer issues that occur while printing a web page on Internet Explorer, follow the below steps in the exact order they are listed. Move on to the next step only in case a method fails to resolve the script error or printing issue. Alternatively, call our certified browser support technicians for quick assistance.

Open the Same Web Page on a Different Browser

Of course, you have to eliminate possible causes behind an inability to print over the web. What if the web page is not loading on a different browser? If so, it may be due to the website connection issues or malware in the computer, which can be the case if you cannot print from any browser.

Update the Drivers

If there is something wrong with the driver of the printer or video card driver, you may not be able to take printouts of system files or a web page. If the printer is not up-to-date, you have to install the latest update from its manufacturer website. Often, this step is recommended for troubleshooting printer issues that occur even when offline.

  • Press Windows key, search for Device Manager on Start menu and open that from the search results.
  • From the new window, click Display adapters, right-click on the video card driver, and select Update Driver Software. Then, follow the on-screen prompts to complete installing its latest available update.

Device Manager

Update Internet Explorer

If you are trying to print a previously saved web page on the outdated version of Internet Explorer, it is likely that the browser may hang up and a page may not even load up. Thus, you have to update the browser.

To know the version of the browser, open it from Start menu, click on the Help icon and a dialog box will appear detailing the version. Also, note that while downloading the latest version of Internet Explorer from the website, you have to choose the correct system configuration and download the installer file accordingly. Windows have many different versions and come in 32 bit and 64 bit options too; so choose the right one from the site and download it.

Google Chrome Update

Run Internet Explorer with Administrator Privileges

Even if you have not logged into the administrator account, you can still get administrator privileges while running an application. To do that for IE browser, follow the steps mentioned below.

  • Exit the browser by closing all open tabs.
  • Click on Start, search for Internet Explorer in the search box of the Start
  • Right-click on the browser and choose Run as administrator.
  • Now, open the same web page and try printing it.

Print after Disabling the Protected Mode

Search for Internet Options in the Start menu, and open it. In the next dialog box, select the Security tab and deselect the Enable Protected Mode checkbox. It also says Requires Restarting Internet Explorer, so close the open tabs and reopen the browser. Then, run it with administrator privileges and test print the web page.

Internet Properties

Recreate the Missing Low Folder

While doing this step for troubleshooting printer problems, you should not use Internet Explorer. So exit the browser and then proceed to the following steps.

  • Press Windows and Run keys simultaneously. In the Run dialog box, type %temp% and click OK.
  • When the Temp folder opens, right-click on an empty area and choose New, followed by Folder.
  • Name the folder as Low, close the Temp folder, and open Internet Explorer to try printing the web page.

Reset the Low Integrity Level on the Newly Created Folder

  • In the Start menu, search for Command Prompt. When it appears, right-click on that, and choose Run as administrator.
  • In the DOS box, key in ICACLS “%userprofile%\AppData\Local\Temp\Low” /setintegritylevel (OI)(CI)low and run it by pressing the Enter
  • Reboot the system, go to the web page on Internet Explorer that you want to print, and see if the error is resolved.

Windows Command Prompt

The above troubleshooting steps would have helped you to fix the printing error. Yet again, if you run into the printer issues again, get in touch with our tech support professionals via the toll-free number listed above for troubleshooting printer issues on Windows.

How to Fix the Printer Offline Error on a Mac

Printer Offline Error

How To Turn Printer Online

It is seen that sometimes an offline status pops up on Mac when trying to take a printout. It suggests that the Mac OS cannot communicate with the connected printer and it is an annoying error for sure, but it could be simply that the printer may be turned off or a USB connection is loose.

Ensure Printer to PC Connectivity

This is the first thing to do when printer offline error appears on any OS. Follow the below steps to make sure that. Prior to proceeding with these steps, make sure the printer is connected by checking if it appears on the list of devices on your system.

For a USB Printer Connectivity

  • Switch off the printer by pressing on its power button, and then wait for 5 seconds.
  • Unplug the USB cable connected to the device’s back.
  • Switch on the printer. It might begin printing queued documents, so wait for it to complete that and turn silent prior to proceeding.
  • Wait for 5 seconds, and reconnect the cable to your printer. While at it, ensure the cable sits securely on the USB port of the printer. In case it begins to print, let it complete that before moving on to the next step.
  • Retry printing. If it does, you are good to go. If not, read on to learn how to turn printer online over a wireless network.

For a Wireless Printer Connectivity

  • Switch off and on the printer and wait for it to become silent.
  • In case the connection does not come back after restarting the printer, then try the same for the router after closing all activities on the network. To restart the router, first unplug it from the power source and wait for ten seconds.
  • After you connect the router to the power socket, wait for it to establish connectivity to the internet. A light will display indicating the connectivity, so ensure that prior to proceeding.
  • Reboot the PC and wait for it to turn inactive. Once it restarts, click on the Apple icon, and choose System Preferences. Then, click on Printers and Scanners to open the list of printers installed on Mac.

Printer Offline Error

  • If you can choose your printer from the device list, it is connected. However, if the printer does not show up on the list, and you have no options to make it appear there, then the network connection is causing the printer offline error.

Reset the Printer

  • Ensure the printer is inactive prior to proceeding.
  • When the device is switched on, unplug the power cord from its back. Disconnect the same from the power outlet. Wait for at least 1 minute.
  • Reconnect the power cord into the power socket.
  • Re-plug the power cord to your printer’s back.
  • In case it does not switch on, press on the power button for that.
  • Once it turns on, retry taking the printout. If you cannot, move on to the next step.

Delete Other Printers from Mac

If multiple names of the same printer are listed on the computer, remove unwanted entries and keep the one shown as Idle. Note that the Idle printer status in the list is highlighted in green color. After ensuring that, follow the below steps.

Printer Offline Error

  • Open the list of printers from Printers and Scanners.
  • Then, remove extra entries of the same printer by choosing one by one and clicking on the minus button shown on the bottom left.
  • Then, configure the idle printer as the default one.
  • After that, retry printing.
  • If the printer offline error persists, move on to the next troubleshooting step.

Clear the Current Print Queue and Re-Add the Printer

Removing the print queue from the said list and adding it back creates a fresh printing session on Mac. Follow the below steps for that:

  • Ensure there is internet connection on Mac.

How To Turn Printer OnlineIn the list of printers, click on the device, and delete it by clicking on the minus button.

  • To add it back onto the list, click on the plus
  • Then, choose the printer from a new list that appears, and click on Add
  • Click on Use or Print Using.
  • Then, choose the available printer or the AirPrint.
  • Once it appears as Idle in the printers list, retry printing.

If the offline status persists, proceed to the next step to troubleshoot it.

Reset or Reconfigure the Printing System

  • Right-click on a blank area in the list of printers, and choose Reset printing system. Confirm the same upon prompt.
  • Type the administrator account’s Username and Password, and choose OK.
  • Wait for the process to complete and the said list is empty.
  • Add the printer once again to it as explained earlier.
  • Retry printing.

If all these steps fail to fix the printer offline error, you might require advanced troubleshooting to deal with the same. In such a case, get in touch with our certified printer support experts for quick assistance.