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How to Troubleshoot the Out of Paper Error on a Printer

Troubleshooting Printer Issues

Common Printer Issues

While printing something, do you come across an error that indicates printer is out of paper or something likewise? It maybe that the printer has run out of paper as the error suggests, but it can be a malfunction if there is sufficient paper in the tray. If it is the latter, you can use any of these below-given steps for troubleshooting printer issues.

Check the Paper and Reload it

Firstly, check the paper’s condition loaded in the printer’s tray. If the paper is damp, torn, or bent, you might have to replace it with fresh paper. Also, make sure that papers are of the exact length and type. Now align the edges of the paper sheet by tapping that on an even surface and place it back in the paper tray of the printer. The stack of paper should not comprise over a specific number of sheets either.

Check the Back Panel Cover of the Printer

A panel at the rear of the printer might not be set in place. Turn the device around and see to it if its back panel is not ajar. If it is not closed fully, there might be jammed paper there. If so, take off the back panel fully, clear the crumpled paper, and place the panel back on the printer.

Reset the Printer

Firstly, unplug the power cable straightaway without powering off the printer. Then, wait for 30 seconds prior to plugging it back in the printer as well. In case the printer does not turn on automatically, press on its manual power button.

Clean the Rollers of the Printer

If dirt has accumulated in its rollers, it can lead to paper feed errors. Thus, clean it if required; turn off the printer and unplug its power cable first. While cleaning the rollers, use a piece of lint-free cloth and fresh water. Once you are done with cleaning the printer’s rollers, leave it to dry for a while before placing it back. After that, plug back the power cable and turn on the printer.

Crosscheck if the Printer Spooler is Running

The spooler service manages print jobs on Windows. If the spooler were not running, you would have to enable it for troubleshooting printer issues. Here is how to check the spooler configuration.

  • Press Windows and R keys to launch the Run dialog box. In the dialog box, type services.msc and press Enter.

Windows Services

  • In the list of Services that opens next, scroll down to and find the Print Spooler. Check if its Status is shown as Started. If it is Stopped, right-click on Print Spooler to open its Properties. In that, change the Service Status to how it should be by clicking on the Start button under the General

Printer Spooler Properties

  • Then, click on Apply and OK buttons to confirm the changes.

Clear the Cached Print Jobs

Clearing this will erase print jobs stuck on the print queue. Follow the below steps to do that as part of troubleshooting printer problems.

  • Open Windows Explorer, type the path c:\windows\system32\spool\printers on its address bar and press the Enter
  • Choose the files in the Printers folder that opens by pressing Ctrl and A keys, click Organize tab on the toolbar of Windows Explorer, and choose Delete

Printer Spooler Folder


Update the Printer Driver

A hardware error might be related to its outdated driver installed on a computer. The same goes for printers. Thus, keeping the driver up-to-date is one way for troubleshooting printer issues. Follow the steps mentioned below to do it through Windows 10 Update.

  • Launch Cortana on Windows 10 and type Device Manager in its search box. Choose Device Manager from the search results. The Device Manager will open in a new window.
  • Choose Printers from Device Manager and right-click on your printer. This will reveal the context or pop-up menu. Choose the option Update Driver Software from the menu that pops up after right clicking on the printer icon.

Update Printer Softwere

  • Then, choose the link to search for update driver automatically. Wait for some time for Windows to search for the driver on the internet. Install the update if the OS does find the printer driver by following the instructions.

Although Windows updates select print drivers, you would have to check for the same if required. In other words, if your printer driver’s update is not found in the OS update or if there is no provision to do it through the internet, you would have to download the driver from your printer manufacturer website and install it manually.

Check if the Printer is Compatible with Windows 10

In case you come across an out of paper while printing after upgrading the OS to this version, check in the manufacturer website to know if the device is compatible with it. Alternatively, feel free to get in touch with our printer service experts to get an instant solution.

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