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What to do When Your Printer Does Not Recognize Compatible Cartridges

Network Printer Troubleshooting

Common Printer Issues

A printer not recognizing a new toner or ink cartridge is a common issue, which people experience when they replace an empty one. This can mainly happen when using compatible, generic, refilled or remanufactured ink cartridges instead of the old one. Keep reading this network printer troubleshooting post to know how to fix this issue.

Solution One

  1. Remove your new ink cartridge and insert the old one in place of it. Then, leave your printer idle for 10 minutes.
  2. Put the new cartridge back into the printer instead of the old one.

These two steps usually resolve this issue. After doing them, see whether your printer recognizes your new cartridges. If you are still having trouble, then proceed to the next method.

Reset the Printer’s Memory

To do this, follow the steps mentioned below.

  1. Take out your new cartridge from inside the printer. Place the cartridge in a safe and clean place where it will not be damaged.
  2. Power off the printer.
  3. Unplug the device from power. It is important to do steps 2 and 3 separately, because some printers can stay in sleep mode even if you turn them off. Leave your printer in this turned off and unplugged state for around 10 minutes.
  4. Plug the printer back in, but do not press its power button just yet.
  5. Put your new cartridge back into the printer.
  6. Now, turn the printer on by pressing the power button on its control panel.

Hopefully, this has helped fix the problem. If you are unable to print with a new compatible toner cartridge or ink cartridge, then do the following.

Clean the Cartridge’s Metal Contacts

The cartridge has metal contacts connecting to the corresponding ones in your printer, allowing the cartridge and printer to communicate. Damage or dirt on the metal contacts in the printer can not only keep these from connecting, but this can also stop the device from reading data on the chip. Do as per the following steps to clean the contacts.

  1. Turn off and disconnect your printer from the power socket. If you use an inkjet printer, ignore this step because its cartridges have to be removed before turning it off.
  2. Carefully take out the cartridge and place it to one side upon a flat surface.
  3. Check the metal contacts of the cartridge.
  4. Look inside your printer for the connection point.
  5. Gently wipe the metal contacts on your printer and cartridges with a lint-free cloth or dry cloth to remove dirt or residue. While doing this cleaning task, be cautious not to cause damage to the component or device.
  6. Replace the cartridges inside your printer.
  7. Turn the device back on.
  8. Retry printing.

Doing the above should fix any problems you may be having with microchips or dirty contacts.

Still having trouble?

Troubleshooting Printer Problems

Troubleshoot Printer Issues

If you are having trouble despite doing all the aforementioned, there are some more things to check.

  • Confirm that protective strips and covers were removed from the new component when you installed it in the printer. You usually have instructions in the package that will show how to perform this.
  • Confirm that you bought the right product. Make sure you bought a toner or ink, not a drum unit or another maintenance item. Believe it or not, this mistake happens to even the best of people. Call a technician if you need help with fixing this.
  • Update your printer firmware as per what is written in the instruction manual. You should be having instructions in it on how to update your printer’s firmware. If you do not have them, you can also do this by following the same in the printer manufacturer’s site.

If you have run out of all of these troubleshooting options, then you might be having faulty microchip or faulty cartridge. Provided you purchased it from a reputable supplier and meet their return criteria, you should be able to return it. Besides, some makers are making it harder for customers to use a remanufactured or compatible cartridge in their printer with modern technology.

That printer maker could be manufacturing branded cartridges for their own products. They may even warn you against using cartridges compatible with their printers from other cartridge manufacturers. If you went against their warnings, and if something happens to your printer, you might not be eligible for warranty. However, if nothing has happened, you only need to remove the cartridge from your printer and return it.

Just get in touch with the cartridge seller and they will verify whether you qualify for either an exchange or refund. Do not hesitate to make the call, fearing the supplier may deny your claim for either a brand new printer cartridge or cash refund.

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